Windows 10: Reinstall-not much helpful

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  1.    03 Apr 2018 #1

    Reinstall-not much helpful


    Been having trouble since day one. Reinstalled win10 today (wiping harddrive and reinstall).
    Works ok as long as I don't touch the start-menu. If I do that the screen blacks out every few seconds constantly and the cursor freezes.
    HP Pavilion Notebook
    Win 10 Home

    I'm beginning to get seriously pissed off now. Payed 1000 bucks for something that I have not been able to use at all. Everything works well in safe mode which indicates this is not a hardware issue.
    I get a lot of advice: Power settings to max. performance, shut down services I don't need etc. etc. but not much luck with any advice.

    If this computer/OS was a person I'd be on death row for murder by now.
      My ComputerSystem Spec


  2. Posts : 2,837
    17692.1004 Pro 17713.1002 Home
       03 Apr 2018 #2

    Look in the power settings under what happens when I close the lid. Link at top says Change settings that are currently unavailable. Uncheck the Fast Startup box. This uses a form of hybrid sleep/hibernation, boots from a file made on shutdown. Use Shutdown after taking the check out. Add the model number for your HP in your system specs and we can check it for known problems.
      My ComputerSystem Spec

  3.    03 Apr 2018 #3

    Thanks for the advice, but as soon as I open the startmenu it freezes and then it dissappears, time and time again. I can't access power settings or anything else on the startmenu when it acts this way.
    The computer is more useless now than before the re-install.
    I read about several fixes for an acting up startmenu and re-install was the last resort which made things worse.

    HP Pavilion Notebook 15aw016no

    Win 10 Home
    version 1709
    OSbuild 16299.309
    Last edited by emtor; 03 Apr 2018 at 11:15.
      My ComputerSystem Spec


  4. Posts : 2,837
    17692.1004 Pro 17713.1002 Home
       03 Apr 2018 #4

    Can you access the Notifications area and get to settings?
      My ComputerSystem Spec


  5. Posts : 539
    Windows 10 Home - Version 1803 - Build 17134.228
       03 Apr 2018 #5

    Are all your drivers right? Maybe use HP support assistant to check and make sure you have all recommended drivers. You can also visit here:

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Check graphics driver in device manager and compare etc
      My ComputerSystem Spec

  6.    03 Apr 2018 #6

    Yes, I managed to access power settings and hibernation has been disabled. I read that when you disable hibernation fast startup is also disabled.
    Now I also get a blue screen saying that the computer has run into problems and will re-start.
    After re-install everything seems to work fine if I stay away from clicking on the start-menu.
    And . . . in the power settings window there is no "unavailable settings" button.
      My ComputerSystem Spec


  7. Posts : 539
    Windows 10 Home - Version 1803 - Build 17134.228
       03 Apr 2018 #7

    Some other things to try with start menu issues:

    Fixed! Start Button Not Working Issue In Windows 10
      My ComputerSystem Spec

  8.    03 Apr 2018 #8

    tomseys said: View Post
    Are all your drivers right? Maybe use HP support assistant to check and make sure you have all recommended drivers. You can also visit here:

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Check graphics driver in device manager and compare etc
    I can access the HP support assistant but it gets blocked by a welcome screen and the "next" button is grayed out no matter what I do.
      My ComputerSystem Spec


  9. Posts : 539
    Windows 10 Home - Version 1803 - Build 17134.228
       03 Apr 2018 #9

    That's strange about HP support assistant. Are you able to right click the start button and get that list menu that pops up without issues? You can access some stuff there in the meantime if it works. Maybe check device manager/graphics driver and compare version there with one on the site in this link for your model.

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Maybe also consider doing an SFC /scannow using command prompt admin.

    Added: you can also try posting about your issue on the HP forum in addition to here if you haven't already:

    Home - HP Support Forum
      My ComputerSystem Spec


  10. Posts : 539
    Windows 10 Home - Version 1803 - Build 17134.228
       03 Apr 2018 #10

    With HP support assistant and the opening welcome screen, make sure you go through the options on the welcome screen and make selections. The last option you may want to choose "no" with sending information. I find that after I select that the next button will un-grey and then you can proceed to the next screen/program.
    Last edited by tomseys; 03 Apr 2018 at 20:07.
      My ComputerSystem Spec


 
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