Blue spinning pin wheel, program not responding?

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  1. Posts : 41,416
    windows 10 professional version 1607 build 14393.969 64 bit
       #41

    Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > save to desktop > zip > post into the thread for debugging

    The RAM modules are OK. Ordinarily they can be followed in sequence in the thread. The PM had been opened and sorry that another thread had been opened in the meantime so everything is good.
      My Computer


  2. Posts : 41,416
    windows 10 professional version 1607 build 14393.969 64 bit
       #42

    The memory dump debugging displayed 1 misbehaving software driver.

    *** ERROR: Module load completed but symbols could not be loaded for MbamChameleon.sys

    1) Uninstall Malwarebytes and after its un-installation use the applicable uninstall tool
    Malwarebytes Cleanup Utility download and instr... | Official Malwarebytes Support

    2) Download and install: Whocrashed
    http://www.resplendence.com/whocrashed

    3) In the left upper corner above analyze click on tools > click crash dump test > type: ACCEPT
    4) Click analyze
    5) Post an image of the Whocrashed crash dump test into the thread
    6) Run the beta version of the log collector and post a new zip into the thread
    7) Use file explorer to find the memory dump > zip > post a link into the thread
      My Computer


  3. Posts : 2,979
    Windows 11
    Thread Starter
       #43

    2018-04-02 19:51:52.850 mb-clean:3.1.0.1035 @ Malwarebytes. All rights reserved.2018-04-02 19:51:53.508 No Malwarebytes software installed.2018-04-02 19:52:00.175 Trying to delete REG key: HKCU\SOFTWARE\Malwarebytes2018-04-02 19:52:00.177 HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist.2018-04-02 19:52:00.180 HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist.2018-04-02 19:52:00.182 HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt does not exist.2018-04-02 19:52:00.184 HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist.2018-04-02 19:52:00.187 HKLM\SYSTEM\CurrentControlSet\Services\MBAMService does not exist.2018-04-02 19:52:00.189 HKLM\SYSTEM\CurrentControlSet\Services\MBAMSwissArmy does not exist.2018-04-02 19:52:00.191 HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection does not exist.2018-04-02 19:52:00.884 Trying to delete path C:\ProgramData\Malwarebytes\2018-04-02 19:52:00.886 Trying to delete file or folder: C:\ProgramData\Malwarebytes\2018-04-02 19:52:00.889 Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\2018-04-02 19:52:00.890 Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reasonThe system cannot find the path specified.(error=3))2018-04-02 19:52:00.892 Trying to delete path C:\Program Files\Malwarebytes\Anti-Malware\2018-04-02 19:52:00.894 Cannot delete path C:\Program Files\Malwarebytes\Anti-Malware\, reasonThe system cannot find the path specified.(error=3))2018-04-02 19:52:00.896 --------END OF LOG FILE ----------2018-04-02 20:21:05.342 mb-clean:3.1.0.1035 @ Malwarebytes. All rights reserved.2018-04-02 20:21:05.948 No Malwarebytes software installed.2018-04-02 20:21:08.359 HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist.2018-04-02 20:21:08.362 HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist.2018-04-02 20:21:08.365 HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt does not exist.2018-04-02 20:21:08.367 HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist.2018-04-02 20:21:08.370 HKLM\SYSTEM\CurrentControlSet\Services\MBAMService does not exist.2018-04-02 20:21:08.372 HKLM\SYSTEM\CurrentControlSet\Services\MBAMSwissArmy does not exist.2018-04-02 20:21:08.374 HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection does not exist.2018-04-02 20:21:09.075 Trying to delete path C:\ProgramData\Malwarebytes\2018-04-02 20:21:09.077 Cannot delete path C:\ProgramData\Malwarebytes\, reasonThe system cannot find the path specified.(error=3))2018-04-02 20:21:09.080 Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\2018-04-02 20:21:09.081 Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reasonThe system cannot find the path specified.(error=3))2018-04-02 20:21:09.083 Trying to delete path C:\Program Files\Malwarebytes\Anti-Malware\2018-04-02 20:21:09.085 Cannot delete path C:\Program Files\Malwarebytes\Anti-Malware\, reasonThe system cannot find the path specified.(error=3))2018-04-02 20:21:09.087 --------END OF LOG FILE ----------
      My Computer


  4. Posts : 41,416
    windows 10 professional version 1607 build 14393.969 64 bit
       #44

    Malwarebytes can be reinstalled 1 week after the last BSOD.
    The longer the time period to reinstall the software the stronger the cause and effect after a reinstall.
    If the reinstall produces a new BSOD then uninstall the software and find alternative AV software.
    If the reinstall does not produce a BSOD then continue using the software.

    If you do not plan to reinstall the software then create a ticket with Malwarebytes about the incomplete registry un-installation.
      My Computer


  5. Posts : 2,979
    Windows 11
    Thread Starter
       #45

    Blue spinning pin wheel, program not responding?-who-crashed.png
      My Computer


  6. Posts : 2,979
    Windows 11
    Thread Starter
       #46
      My Computer


  7. Posts : 2,979
    Windows 11
    Thread Starter
       #47

    zbook said:
    7) Use file explorer to find the memory dump > zip > post a link into the thread
    Am I supposed to let WhoCrashed make a crash? Can't find any dump files after the WhoCrashed Analysis.

    Edit: Any particular settings you'd prefer for the memtest?

    PassMark MemTest86 - Memory Diagnostic Tool - Technical Information
      My Computer


  8. Posts : 41,416
    windows 10 professional version 1607 build 14393.969 64 bit
       #48

    C:\WINDOWS\Minidump does not exist.
    C:\WINDOWS\MEMORY.DMP was not found

    In the left lower corner type system > open system control panel > on the left pane click advanced system settings > under performance > click settings > on performance settings > click the advanced tab > under virtual memory click change > un-check automatically manage paging file size for all drives > place the dot in No paging file > reboot

    After the reboot > in the left lower corner type system > open system control panel > on the left pane click advanced system settings > under performance > click settings > on performance settings > click the advanced tab > under virtual memory click change > check the box to automatically manage paging file size for all drives

    Then open Whocrashed > above analyze click on tools > click crash dump test > type ACCEPT
    Click analayze > post an image of the Whocrashed crash dump test into the thread
    Run the beta log collector > post a new zip into the thread
      My Computer


  9. Posts : 41,416
    windows 10 professional version 1607 build 14393.969 64 bit
       #49

    The are many software methods to test RAM.
    Please use Memtest86+ version 5.01 with this link:
    Memtest86+ - Advanced Memory Diagnostic Tool

    See post #13 step #18: There are 2 links.
      My Computer


  10. Posts : 2,979
    Windows 11
    Thread Starter
       #50

    I will get the Whocrashed update tomorrow, it's getting late and I want to set the mem test up before the end of night.
      My Computer


 

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