Windows 10: Blue spinning pin wheel, program not responding?

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  1. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #81

    The D drive has problems per HD Tune and chkdsk: bad block, unspecified error (possibly related to the bad block).
    Once the Windows driver verifier is started the goal is to produce BSOD and then to continue using the tool to establish that there are no longer any misbehaving drivers. So you can complete the HD Tune and then start Windows driver verifier or interrupt the Windows driver verifier. Please make sure the 3rd party software has been uninstalled.
      My ComputerSystem Spec


  2. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       04 Apr 2018 #82

    3rd party being AI Suite and MSI Afterburner only?
      My ComputerSystem Spec


  3. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #83

    Yes
    Please make sure the HD Tune tests on E: are completed.
    This can be run overnight.
    For drive D: are files backed up to where you could format this drive?
      My ComputerSystem Spec


  4. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       04 Apr 2018 #84

    zbook said: View Post
    Yes
    Please make sure the HD Tune tests on E: are completed.
    This can be run overnight.
    For drive D: are files backed up to where you could format this drive?
    D: Has all of my games/screenshots installed on it plus other data which I regularly backup to E: There must be at least 700GB worth of games on there. I was planning on getting a 3TB drive to expand my games library and possibly move the existing games on D: to the new drive. What are you thinking?

    If a misbehaving driver was related to AI Suite or MSI Afterburner wouldn't we want to keep that software installed to catch the misbehaving driver?
      My ComputerSystem Spec


  5. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #85

    For the troubleshooting please uninstall AI Suite and MSI Afterburner per the previous posts.
    The chkdsk error may not be fixed by a repeat chkdsk run and a format may be a method to continue using the drive before it fails.
      My ComputerSystem Spec


  6. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       04 Apr 2018 #86

    Is the D: in that bad condition? I've continued using it for over a year with:

    Current Pending Sector Count 96/100
    Off-Line Uncorrectable Sector Count 96/100

    warnings that HWiNFO detect.

    Is the D: error your referring to "An unspecified error occurred (766f6c756d652e63 470)" at the of the D: log I attached? Is this related to the sector count warnings? What would you like me to do?
      My ComputerSystem Spec


  7. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #87

    For the D: the next step is to repeat the chkdsk /x /f /r scan to see the outcome.
    If it were a Windows drive it could trigger a chkdsk on boot, and with it being a storage drive it may just create a lot of bad block entries in the event viewer. In the chkdsk /x /f /r report there is a section where a file or files could have been lost if they were not able to be fixed or restored. So the format was suggested to see if that may have any impact.
      My ComputerSystem Spec


  8. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       04 Apr 2018 #88

    zbook said: View Post
    In the chkdsk /x /f /r report there is a section where a file or files could have been lost if they were not able to be fixed or restored. So the format was suggested to see if that may have any impact.
    I don't understand what you mean here, can you please reiterate?
      My ComputerSystem Spec


  9. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #89

    The chkdsk /x /f /r was incomplete as it stopped with an error code.
    The chkdsk scan needs to be repeated to see the outcome.
    If the files were backed up you could format the drive and then run the chkdsk.
      My ComputerSystem Spec


  10. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       04 Apr 2018 #90

    I'm just running a backup on D: and will then re run chkdsk
      My ComputerSystem Spec


 
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