Windows 10: Blue spinning pin wheel, program not responding?

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  1. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       02 Apr 2018 #51

    I didn't get the Malwarebyte's stuff. Are you saying that I can't reinstall it or if so when can I?
      My ComputerSystem Spec


  2. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Apr 2018 #52

    For Malwarebytes did you use control panel to uninstall it and then follow up with the uninstall tool?
    In the report that you posted the driver that was causing the BSOD is no longer present so Malwareware bytes is no longer a likely cause of BSOD. Leaving files behind though can be a source of other problems so this is why I suggested creating a ticket for Malwarebytes support.
    Ccleaner can be used to clean the registry and many times users will get good results. However we see problems with the registry that end up needing clean install.
    So the best options I see now are a Malwarebytes ticket.
    If you want to attempt to use Ccleaner after having a Macrium backup image and immediately before the next Windows upgrade that is another option.
      My ComputerSystem Spec


  3. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       02 Apr 2018 #53

    Yes uninstall from control panel and then the uninstall tool (no restart in between)

    So your saying that Malwareware bytes is/was not the cause of BSOD but I should create a ticket because the uninstall tool didn't work properly?
      My ComputerSystem Spec


  4. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Apr 2018 #54

    A malwarebytes driver caused 1 BSOD per the memory dump.
    There may be other misbehaving drivers.
    Only 1 driver was found misbehaving in the memory dump.

    The Malwarebytes support ticket is to report to Malwarebytes that their tool left behind files on the computer and what options are there to completely uninstall the software? Can reinstalling and then uninstalling fix the failure to uninstall or running Ccleaner registry cleaner, or is there another tool that is needed, or will you have to wait to see what happens during the next Windows upgrade, etc. ?

    When the group works up the spinning blue circle the residual Malwarbytes could be a confounding factor. So it's best to submit a ticket so that this can be fixed.
      My ComputerSystem Spec


  5. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       02 Apr 2018 #55

    Hi zbook,

    Memtest86 has been running for 11.27 hrs, 6.5 passes and 0 errors. Can we call it quits at 7 passes, wasn't expecting it to take so long...
      My ComputerSystem Spec


  6. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Apr 2018 #56

    There are a significant number of false negatives if fewer than 8 passes are made. We had one thread in which it took passes in the 20s to find malfunctioning RAM. So hang in there as best you can so that there are at least 8 passes.
      My ComputerSystem Spec


  7. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       02 Apr 2018 #57

    Ok, almost on 7 passes, maybe another hour and half
      My ComputerSystem Spec


  8. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       02 Apr 2018 #58

    Just curious, what exactly does the spinning wheel mean? Does it mean something is not responding? I was never sure whether it indicated something was loading or something not responding.
      My ComputerSystem Spec


  9. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       02 Apr 2018 #59

    The torture for both myself and the ram are over, 14 hours, 8 passes and no errors, hopefully ok... More soon.

    Click image for larger version. 

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      My ComputerSystem Spec


  10. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       02 Apr 2018 #60

    zbook said: View Post
    C:\WINDOWS\Minidump does not exist.
    C:\WINDOWS\MEMORY.DMP was not found

    In the left lower corner type system > open system control panel > on the left pane click advanced system settings > under performance > click settings > on performance settings > click the advanced tab > under virtual memory click change > un-check automatically manage paging file size for all drives > place the dot in No paging file > reboot

    After the reboot > in the left lower corner type system > open system control panel > on the left pane click advanced system settings > under performance > click settings > on performance settings > click the advanced tab > under virtual memory click change > check the box to automatically manage paging file size for all drives

    Then open Whocrashed > above analyze click on tools > click crash dump test > type ACCEPT
    Click analayze > post an image of the Whocrashed crash dump test into the thread
    Run the beta log collector > post a new zip into the thread
    Click image for larger version. 

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      My ComputerSystem Spec


 
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