Windows 10: Blue spinning pin wheel, program not responding?

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  1.    01 Apr 2018 #31

    Here the HD Tune tests on the Samsung 850 EVO 250GB (OS drive) I'm about to uninstall AI Suite next, will have to get used to motherboard fan control but that is a nice feature on these newer Asus boards. Why does Afterburner have to go? It's my favorite!

    Click image for larger version. 

Name:	850 EVO SMART.png 
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ID:	183163 Click image for larger version. 

Name:	850 EVO Benchmark.png 
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ID:	183164 Click image for larger version. 

Name:	850 EVO Error Scan.png 
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ID:	183165
      My ComputerSystem Spec

  2.    01 Apr 2018 #32

    I did receive a BSOD yesterday and I think this was before I did the repair upgrade:

    UNEXPECTED KERNAL MODE TRAP
      My ComputerSystem Spec

  3.    01 Apr 2018 #33

    zbook said: View Post
    HD Tune should be run on all drives to see which drive has the bad block.
    D: (storage/gaming drive) has the bad block, I already know this because HWiNFO detects it.
      My ComputerSystem Spec


  4. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Apr 2018 #34

    For all steps please post images of the test results into the thread (whether known or not known) so that results can be viewed and referred to as needed.
    Software that is known to be causes/sources of BSOD are removed during the troubleshooting process.
    The fewer the confounding factors the better during the troubleshooting process.
    For the drive with the bad block please run the HD Tune test overnight so that the results are available in the thread.
    Whenever there is a BSOD please run the beta log collector and post results into the thread for troubleshooting.
    For memory dumps they may take a long time to upload and download so we use mini dumps. If the mini dumps do not report misbehaving drivers then we may use the memory dumps. At this time with no dump files it would be good to have the memory dump. If it is < then 1 Gb or perhaps 1.5 GB, zip it and post it into the thread.
      My ComputerSystem Spec

  5.    01 Apr 2018 #35

    The error test on D: has almost completed so results soon. I have attached an updated log collector, will work on memory dump upload soon.

    I take the C: HD Tune tests were unremarkable?

    M-MAXIMUSXHERO (2018-04-02 14 42).zip
      My ComputerSystem Spec


  6. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Apr 2018 #36

    This is the memory dump > please find it using file explorer (c:\windows\memory.dmp) > save to desktop > zip > post into the thread

    C:\WINDOWS\MEMORY.DMPCreation date: 04/01/2018 16:01:45Size on disk: 825 MB

    The HD Tune drive test was ok. If there are notable problems I'll report them into the thread so that you will know.
    Samusng has software that can be run on some of their drives. See if the software can be run on the Samsung drives and post the images into the thread.

    Post in place upgrade repair please post a new image into the thread for startup and recovery system failure.

    The RAM on the computer is currently mismatched (different SKU).
    How come the 8GB RAM was changed to the 4B RAM?




    Code:
    Event[831]:  Log Name: System
      Source: Disk
      Date: 2018-04-02T14:07:24.025
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: M-MaximusXHero
      Description: 
    The device, \Device\Harddisk1\DR1, has a bad block.
    
    
    Event[832]:
      Log Name: System
      Source: Disk
      Date: 2018-04-02T14:07:27.689
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: M-MaximusXHero
      Description: 
    The device, \Device\Harddisk1\DR1, has a bad block.
    
    
    Event[833]:
      Log Name: System
      Source: Disk
      Date: 2018-04-02T14:07:31.391
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: M-MaximusXHero
      Description: 
    The device, \Device\Harddisk1\DR1, has a bad block.
    Last edited by zbook; 01 Apr 2018 at 22:26.
      My ComputerSystem Spec

  7.    01 Apr 2018 #37

    Is it ok to PM you the memory dump? Your private messages are full...
      My ComputerSystem Spec

  8.    01 Apr 2018 #38

    D: HD Tune results:

    Click image for larger version. 

Name:	D SMART.png 
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ID:	183172 Click image for larger version. 

Name:	D Error scan.png 
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Size:	31.6 KB 
ID:	183173
      My ComputerSystem Spec

  9.    01 Apr 2018 #39

    zbook said: View Post
    Post in place upgrade repair please post a new image into the thread for startup and recovery system failure.
    Below
    zbook said: View Post
    The RAM on the computer is currently mismatched (different SKU).
    How come the 8GB RAM was changed to the 4B RAM?
    What do you mean? Please reiterate. I changed the ram to A1/B1 due to memory error on the other slots when I first set this system up...

    Click image for larger version. 

Name:	Startup Recovery Post repair.png 
Views:	7 
Size:	37.2 KB 
ID:	183174
      My ComputerSystem Spec

  10.    01 Apr 2018 #40

    It would be great to get this sorted before the Spring update drops and I will likely clean install then. Really appreciate your help so far. :)
      My ComputerSystem Spec


 
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