Windows 10: Blue spinning pin wheel, program not responding?

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  1.    16 Apr 2018 #211

    Hi zbook,

    I'm trying to PM you but your inbox is full!

    I was wondering if you would you be happy to look at some fresh logs to see what the systems current state looks like?

    Regarding the blue spinning circle I'm wondering if I should just go the whole hog wipe everything and start over.
      My ComputerSystem Spec


  2. Posts : 20,030
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Apr 2018 #212

    If you post a fresh log it can be troubleshooted however the troubleshooting should be done when there is no overclocking to have fewer confounding factors.

    If you have made a backup with Macrium then there is a forum that can assist you with restoring the backup.
      My ComputerSystem Spec

  3.    16 Apr 2018 #213

    Here is a fresh beta log. Overclocking is currently active but I am interested to know whether WHEA 0x124 is still occurring and if it's overclock related...

    M-MAXIMUSXHERO (2018-04-17 14 29).zip
      My ComputerSystem Spec


  4. Posts : 20,030
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Apr 2018 #214

    There was WHEA 0x124 seen on 4/15/2018.
    There should be no over clocking during the troubleshooting process.
    How come you are overclocking knowing that you have a WHEA 0x124 problem?
    We cannot troubleshoot if you over clock.
    The BSOD are designed to reduce the harm to the hardware.


    1) Return all settings to stock.
    2) Reset the BIOS
    3) Confirm in the thread when these are accomplished.

    Open file explorer > this PC > C: > in the right upper corner search for:
    1) win32k.sys-20180416-1200.dmp
    or
    2) win32k.sys
    zip > post into the thread a one drive or drop box share link
    3) C:\WINDOWS\MEMORY.DMP
    Creation date: 04/15/2018 16:49:42
    Size on disk: 998 MB
    4) Post an image of the Whocrashed analyze report into the thread


    Code:
    Event[5978]:  Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2018-04-15T16:49:48.015
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: M-MaximusXHero
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffa3844a56d028, 0x00000000f2000040, 0x0000000000030005). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.
    Code:
    Event[5977]:  Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2018-04-15T16:49:47.999
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: M-MaximusXHero
      Description: 
    Unable to produce a minidump file from the full dump file.
      My ComputerSystem Spec

  5.    17 Apr 2018 #215

    The WHEA 0x124 is not causing a physical BSOD that I'm aware off, only you are picking it up in the log...

    "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124"

    This is not actually happening, I'm not experiencing a BSOD or the computer rebooting.
      My ComputerSystem Spec


  6. Posts : 20,030
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Apr 2018 #216

    When available please post the dumps into the thread
      My ComputerSystem Spec

  7.    17 Apr 2018 #217

    win32k What' this for?

    MEMORY 17-04-18

    Click image for larger version. 

Name:	Who Crashed 17-04-18.png 
Views:	1 
Size:	48.2 KB 
ID:	185056
      My ComputerSystem Spec

  8.    17 Apr 2018 #218

    Sorry forgot to reset bios.
      My ComputerSystem Spec


  9. Posts : 20,030
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Apr 2018 #219

    The memory dump could not be viewed as it was sent with a password?
      My ComputerSystem Spec

  10.    17 Apr 2018 #220

    zbook said: View Post
    The memory dump could not be viewed as it was sent with a password?
    I Pm'd the pass to you.
      My ComputerSystem Spec


 
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