Windows 10: Blue spinning pin wheel, program not responding?

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  1. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Mar 2018 #11

    The log collectors should collect: msinfo32, dxdiag, mini dumps, hosts, install, uninstall, drivers, event viewer logs, etc.
    There should be no personal files collected.
    You can look at threads in the BSOD forum to see what is collected as all threads have it posted.
    Alternatively you can view the collected files on the desktop.
      My ComputerSystem Spec

  2.    31 Mar 2018 #12

    @zbook

    I'll report back with the required logs asap. Thanks for the assistance. :)
      My ComputerSystem Spec


  3. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Mar 2018 #13

    The log indicated that there were BSOD that were 7E, and WHEA 0x124 but there were no current mini or memory dump files.
    WHEA 0x124 typically indicates a hardware malfunctioning problem.
    The drive has a bad block.
    Windows failed fast startup.

    For all tests /steps please post images into the thread.If there are any problems posting images please use one drive or drop box share links.
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Make sure that there is no over clocking while troubleshooting.

    7) Sometimes there are problems in the bios that produce bsod.
    The BIOS: BIOS Version/Date American Megatrends Inc. 1101, 27/02/2018 SMBIOS Version 3.0
    8) Please check to see if this is the most up to date version.

    9) Open the website for the computer or motherboard manufacturer > enter the product or serial number or model > select the operating system > view the drivers and post a URL or hyperlink into the thread.

    10) To ensure that there are no improper bios settings please reset the bios.
    11) Sometimes there can be failure to boot after resetting the bios.
    12) Backup the computer files to another drive or to the cloud.
    13) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    14) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    15) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    17) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    18) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials

    19) Download and install HD Tune:
    http://www.hdtune.com/
    Post test results for each tab on all drives for these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    20) Run chkdsk /x /f /r on all partitions using the syntax chkdsk /x /f /r C: or chkdsk /x /f /r D: changing the drive letter to the applicable drive

    21) Find the chkdsk reports in the event viewer using the information in this link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials
    Copy and paste > notepad > save to desktop > post a share link into the thread

    22) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Tutorials

    23) Uninstall:
    a) AI Suite 3
    b) MSI Afterburner 4.4.2



    Code:
    The device, \Device\Harddisk1\DR1, has a bad block.
    Code:
    : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
    Code:
    Event[7594]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2018-03-24T17:09:53.425  Event ID: 19  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: M-MaximusXHero  Description: A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 2The details view of this entry contains further information.
    Code:
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[3768]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2018-03-11T16:54:13.757  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-AT06N8S  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffdf892e540028, 0x00000000b2000000, 0x0000000000030005). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 27089198-d24c-4f24-9d7f-4a4945f03712.
    Code:
    Event[2307]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2018-03-06T17:59:51.687  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-AT06N8S  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80697fdfde2, 0xfffffa8d15caf408, 0xfffffa8d15caec50). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: f42ce0c6-3833-4114-a564-51b3b2c1dae9.
    Code:
    11/03/2018 3:54 AM    Windows Error Reporting    Fault bucket 0x124_GenuineIntel_PROCESSOR_MAE, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: d3e8c4e6-14bf-44f8-a88d-207052431985
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffdf892e540028
    P4: b2000000
    P5: 30005
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\031118-7921-01.dmp
    \\?\C:\Windows\TEMP\WER-13562-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43BF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43C1.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43D2.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_31d2a46e18a299fce987145405579b530d83fa_00000000_cab_19b06ec7
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 27089198-d24c-4f24-9d7f-4a4945f03712
    Report Status: 268435456
    Hashed bucket:
    Code:
    6/03/2018 5:01 AM    Windows Error Reporting    Fault bucket AV_dxgmms2!VIDMM_LINEAR_POOL::FindAdjacentBlocksOnFreeList, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 73ea75b9-1513-4c54-ba18-9a26bb820315
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff80697fdfde2
    P4: fffffa8d15caf408
    P5: fffffa8d15caec50
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\030618-15937-01.dmp
    \\?\C:\Windows\TEMP\WER-28343-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75CC.tmp.WERInternalMetadata.xml
    \\?\C:\Windows\Temp\WER829E.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_b276c9d232eeacf1fb7f4138262dae24b36dff4_00000000_cab_0a70884a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f42ce0c6-3833-4114-a564-51b3b2c1dae9
    Report Status: 268435456
    Hashed bucket:
    Code:
    11/03/2018 3:54 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffdf892e540028
    P4: b2000000
    P5: 30005
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\031118-7921-01.dmp
    \\?\C:\Windows\TEMP\WER-13562-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43BF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43C1.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43D2.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_31d2a46e18a299fce987145405579b530d83fa_00000000_cab_030c43cf
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 27089198-d24c-4f24-9d7f-4a4945f03712
    Report Status: 4
    Hashed bucket:
    Last edited by zbook; 31 Mar 2018 at 19:00.
      My ComputerSystem Spec

  4.    31 Mar 2018 #14

    To start, here are the command prompt results. They were done without resetting the Bios but I can set Bios defaults for the rest of the troubleshooting. Is that ok?

    Microsoft Windows [Version 10.0.16299.309](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>3) dism /online /cleanup-image /restorehealth'3)' is not recognized as an internal or external command,operable program or batch file.C:\Windows\system32>4) chkdsk /scan'4)' is not recognized as an internal or external command,operable program or batch file.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.309[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 254208 file records processed.File verification completed. 8659 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 649 reparse records processed. 336812 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 649 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 41303 data files processed.CHKDSK is verifying Usn Journal... 33749440 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 243567615 KB total disk space. 49530944 KB in 196886 files. 133816 KB in 41304 indexes. 0 KB in bad sectors. 365099 KB in use by the system. 65536 KB occupied by the log file. 193537756 KB available on disk. 4096 bytes in each allocation unit. 60891903 total allocation units on disk. 48384439 allocation units available on disk.C:\Windows\system32>
      My ComputerSystem Spec

  5.    31 Mar 2018 #15

    Bios 1101 is the current Maximus X Hero Bios.
      My ComputerSystem Spec

  6.    31 Mar 2018 #16

    Click image for larger version. 

Name:	CCleaner 01-04-18.png 
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ID:	183061Click image for larger version. 

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ID:	183062Click image for larger version. 

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ID:	183063
      My ComputerSystem Spec

  7.    31 Mar 2018 #17

    I have to run some chores but will continue troubleshooting soon. Obviously the Memtest will need to be done overnight. Do you have any idea what might be going on here or where this is heading? Looks like anything at this stage, maybe hardware/software issue.
      My ComputerSystem Spec


  8. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Mar 2018 #18

    BSOD dump files are needed to asses the problems.
    Has the the in place upgrade repair completed without problems?

    For Ccleaner un-check:
    a) Memory dumps
    b) Windows Log Files

    For startup and recovery system failure:
    a) Un-check Automatically restart
    b) reboot after the above change

    With this setting when there are BSOD related crashes it should display BSOD Windows with a bugcheck and sometimes it may display the misbehaving driver in the form *.sys. If you see a misbehaving driver please record it and post it into the thread.
    Make sure that if you see the BSOD Window that you allow it to run up to 100 % before rebooting so that it has time to create and save the BSOD dump file.

    The Memtest86+ version 5.01 testing should take approximately 16 - 32 hours. The testing should be continuous. If there is just 1 error you can abort testing and then test 1 RAM module at a time, each for 8 or more passes.

    After 8 or more passes, and the more passes the better the testing, please use a camera or smart phone camera to take a picture and post an image into the thread.

    When running the chkdsk /x /f /r switches you will see:


    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot
    It may take many hours to complete the fix and recover as it depends on the partition size, problems and free space. For each partition save a notepad report and post a share link into the thread.

    The tests that can be performed overnight are:
    Memtest86+ version 5.01
    HD Tune full error scans
    chkdsk /x /f /r

    The tests for the CPU and GPU will require observing the computer.
      My ComputerSystem Spec

  9.    31 Mar 2018 #19

    I took this from above but this is not the in place upgrade repair your referring to is it?

    C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.309[==========================100.0%==========================] The restore operation completed successfully.
      My ComputerSystem Spec

  10.    31 Mar 2018 #20

    Do you want me to perform the in place upgrade before proceeding with the rest of the troubleshooting?

    P.S. Regarding CCleaner I usually manually clean individually items and have not cleared the log files or memory dumps in quite some time. Are you concerned some are missing?

    Are you concerned about the memory? I have noticed some strange behavior that I suspect may be ram related so a test will be interesting. It is 3-4 weeks old brand new Dominator Platinum DDR4 3200Mhz, it would unusual for such high quality ram to be faulty...
      My ComputerSystem Spec


 
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