Blue spinning pin wheel, program not responding?

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  1.    08 Apr 2018 #161

    zbook said: View Post
    See if you can find an alternative keyboard to use during the troubleshooting process.
    Report the options into the thread.
    Hmm not really, the G710+ is my workhorse. What's the issue?
      My ComputerSystem Spec


  2. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Apr 2018 #162

    The driver has caused the bsod.
    When you updated the driver was there any confirmation that the driver updated after it had completed?
    The driver that was there yesterday and today are the same version so there was no change.
    The driver will keep causing BSOD unless it is changed or removed.
    See if you can follow the steps in this link and delete the driver.
    Updating a driver. - Microsoft Community
    Then install a new driver and see whether it remains the same or changes.
    Code:
    Logitech Gaming Virtual Keyboard                                                                                                                        oem42.inf             8.85.75.0          True 20160613000000.******+***
    If it remains the same then see if you can uninstall the driver and use the Windows installed default driver.
      My ComputerSystem Spec

  3.    08 Apr 2018 #163

    That driver is found under System Devices. There was no was no mention of a specific driver being updated, just that the Logitech gaming software had updated to the latest version.

    Click image for larger version. 

Name:	LGBusEnum.png 
Views:	1 
Size:	72.1 KB 
ID:	183915
      My ComputerSystem Spec


  4. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Apr 2018 #164

    1) Download a replacement driver to the desktop.
    2) Uninstall the current driver
    3) Reboot
    4) See whether the keyboard works with the Microsoft default driver.
    If it does work, then restart Windows driver verifier to see if there are more misbehaving drivers.
    If it does not work then install the replacement driver from the desktop and check to see whether it is the same version or a different version. Then restart Windows driver verifier and post a new memory dump and beta log collector zip.
      My ComputerSystem Spec

  5.    08 Apr 2018 #165

    Where's the most legitimate place to download a replacement driver? Is this ok?

    LGBusEnum.sys 3.4.131.0 free download - Sysfiledown.com
      My ComputerSystem Spec


  6. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Apr 2018 #166

    In the post you typed: "The Logitech gaming software had an update so I updated it to the latest version..."
    What was the Logitech gaming software that you used?
      My ComputerSystem Spec

  7.    08 Apr 2018 #167

    Click image for larger version. 

Name:	Logitech Gaming Software.png 
Views:	4 
Size:	680.8 KB 
ID:	183919
      My ComputerSystem Spec


  8. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Apr 2018 #168

    In post #150 the website was posted for a replacement driver.
    A link was posted with instructions.
      My ComputerSystem Spec

  9.    08 Apr 2018 #169

    Your link from #150 was this one: Logitech Support + Downloads

    http://support.logitech.com/en_us/q=LGBusEnum.sys&t=All

    I search LGBusEnum.sys on that page and get lots of results of BSOD complaints but I can't see any link to specifically download that driver...
      My ComputerSystem Spec

  10.    08 Apr 2018 #170

    I can't find LGBusEnum.sys on that page.
      My ComputerSystem Spec


 
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