Windows 10: Blue spinning pin wheel, program not responding?

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  1. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #141

    The steps in that link make Windows freeze at the bios spash screen before Windows even starts. I got BSOD with the ten forums link steps and will post bsod code in a min. Greatest concern is that the command prompts aren't turning verifier off...
      My ComputerSystem Spec


  2. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #142

    The BSOD code is: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    P.S. Right I'm back in Windows and the only way for that was to use system restore from the recovery console off the ISO/USB drive.
      My ComputerSystem Spec


  3. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Apr 2018 #143

    See if you can follow the steps in this link when using windows driver verifier:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    If there are any steps that you cannot follow in this link please indicate where you are having problems.
    After each BSOD you will run the beta log collector and post a new zip into the thread.
      My ComputerSystem Spec


  4. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #144

    Looks like we have a dump, zipping it up now.
      My ComputerSystem Spec


  5. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       07 Apr 2018 #145

    Todays dump:

    MEMORY 07-04-18
      My ComputerSystem Spec


  6. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Apr 2018 #146

    So you were not able to run the beta log collector?
      My ComputerSystem Spec


  7. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       07 Apr 2018 #147

    I did one earlier today but you made no mention of it. Here's another one:

    M-MAXIMUSXHERO (2018-04-07 17 25).zip
      My ComputerSystem Spec


  8. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Apr 2018 #148

    It seems that many steps are communicated in the thread that are not being followed.
    How come?
    See posts 34, 63, and 100 where it was communicated.

    How come MSI afterburner was not uninstalled.

    How come the instructions have to be repeated multiple times and then they are not followed?
      My ComputerSystem Spec


  9. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       07 Apr 2018 #149

    Probably just lost concentration, sorry.

    I'll look back over and see what's been missed.
      My ComputerSystem Spec


  10. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Apr 2018 #150

    There were 2 misbehaving hardware drivers identified in the latest dumps.
    LGBusEnum.sys
    Code:
    LGBusEnum.sys Mon Jun 13 13:47:08 2016 (575EFFAC)
    nvlddmkm.sys
    Code:
    nvlddmkm.sys Thu Mar 15 17:30:24 2018 (5AAAF400)
    Code:
    Driver Version    23.21.13.9124
    1) Uninstall MSI afterburner

    2) Update the driver: LGBusEnum.sys
    Code:
    lgbusenum    Logitech Gaming Virtual Bus Enumerator Driver    c:\windows\system32\drivers\lgbusenum.sys
    Logitech Keyboard
    Logitech Support + Downloads
    Updating a driver. - Microsoft Community

    3) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    4) Re-install the Nvidia GPU driver from the Nvidia website
    5) Make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks



    Code:
    Name    NVIDIA GeForce GTX 1080 TiPNP Device ID    PCI\VEN_10DE&DEV_1B06&SUBSYS_66963842&REV_A1\4&56CA552&0&0008Adapter Type    GeForce GTX 1080 Ti, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 1080 TiAdapter RAM    (1,048,576) bytesInstalled Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95d88c9d04436846\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95d88c9d04436846\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95d88c9d04436846\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95d88c9d04436846\nvldumdx.dllDriver Version    23.21.13.9124INF File    oem24.inf (Section118 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    3440 x 1440 x 94 hertzBits/Pixel    32Memory Address    0xDE000000-0xDEFFFFFFMemory Address    0xC0000000-0xCFFFFFFFMemory Address    0xD0000000-0xD1FFFFFFI/O Port    0x0000E000-0x0000E07FIRQ Channel    IRQ 16I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_95d88c9d04436846\nvlddmkm.sys (23.21.13.9124, 16.71 MB (17,526,688 bytes), 25/03/2018 1:34 PM)

    Code:
    7/04/2018 4:52 AM    Windows Error Reporting    Fault bucket AV_VRF_hidclass!HidpIrpMajorDefault, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: bdf40d55-9703-4c1c-8428-782dfc53a9c2
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff801f3233901
    P4: ffffb7066d1f6c78
    P5: ffffb7066d1f64c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040718-14765-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-20703-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B20.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B2F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B40.tmp.txt
    \\?\C:\Windows\Temp\WERFD73.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_fc7a138486e28ccbc27d33d16941635887d24_00000000_cab_09020264
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ec31f108-72d6-4491-8bb9-f835a16f8388
    Report Status: 268435556
    Hashed bucket:7/04/2018 4:46 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff801f3233901
    P4: ffffb7066d1f6c78
    P5: ffffb7066d1f64c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040718-14765-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-20703-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B20.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B2F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B40.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_fc7a138486e28ccbc27d33d16941635887d24_00000000_cab_03305b3f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ec31f108-72d6-4491-8bb9-f835a16f8388
    Report Status: 100
    Hashed bucket:
    7/04/2018 4:46 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff801f3233901
    P4: ffffb7066d1f6c78
    P5: ffffb7066d1f64c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040718-14765-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-20703-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B20.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B2F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B40.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_fc7a138486e28ccbc27d33d16941635887d24_00000000_cab_03305b3f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ec31f108-72d6-4491-8bb9-f835a16f8388
    Report Status: 4
    Hashed bucket:
    7/04/2018 3:42 AM    Windows Error Reporting    Fault bucket CORRUPT_MODULELIST_AV, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0c65fd04-b0ec-4aa9-bdb4-0d9755e27a40
    
    Problem signature:
    P1: 7e
    P2: ffffffffc0000005
    P3: fffff800e01a5901
    P4: fffff604e0ad6c78
    P5: fffff604e0ad64c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040718-11968-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15437-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D54.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D74.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D84.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_7e_4e9444799762eeb8db376d2db7c5d15d6bd7e_00000000_cab_0a50c94b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 716c3935-869e-407c-8a67-ebfdfcf10bbf
    Report Status: 268435456
    Hashed bucket:
    7/04/2018 3:42 AM    Windows Error Reporting    Fault bucket CORRUPT_MODULELIST_AV, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 5888308d-4b63-44c2-a06b-afdc35aa3326
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff801e63b0901
    P4: ffffac085bd8ec78
    P5: ffffac085bd8e4c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040718-17062-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21671-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6716.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6726.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6736.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_120aeaf631bff961e2e5059d6898548b7c0a1d8_00000000_cab_0a50a690
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ddd73d5a-9d4a-44ca-943f-e191bdb56b8c
    Report Status: 268435456
    Hashed bucket:
    7/04/2018 3:42 AM    Windows Error Reporting    Fault bucket AV_VRF_hidclass!HidpIrpMajorDefault, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: ca1e1ca1-13ea-449b-9b62-1729955efee0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff8027741f901
    P4: fffff48fd6ce6c78
    P5: fffff48fd6ce64c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040718-18406-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-23640-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DFC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E1B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E2C.tmp.txt
    \\?\C:\Windows\Temp\WER7E58.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_ad198f3f91fd383b56e649fa94e5b275b6ecffe3_00000000_cab_0a508443
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 034662fd-5f67-400a-9d9a-ac157a4f62c8
    Report Status: 268435456
    Hashed bucket:
    7/04/2018 3:41 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 7e
    P2: ffffffffc0000005
    P3: fffff800e01a5901
    P4: fffff604e0ad6c78
    P5: fffff604e0ad64c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040718-11968-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15437-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D54.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D74.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D84.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_7e_4e9444799762eeb8db376d2db7c5d15d6bd7e_00000000_cab_03504d93
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 716c3935-869e-407c-8a67-ebfdfcf10bbf
    Report Status: 4
    Hashed bucket:
    Last edited by zbook; 07 Apr 2018 at 01:25.
      My ComputerSystem Spec


 
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