Windows 10: Blue spinning pin wheel, program not responding?

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  1. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Apr 2018 #131

    The computer's Windows advanced troubleshooting menu has startup options.
    The iso advanced troubleshooting menu does not have startup options.
    The startup options are needed for the safe mode with command prompt to turn off Windows driver verifier.
    The command prompt command can also be used.
    Using system restore allows recovery from using Windows driver verifier however many times the system restore leads to a loss of the dump files. If the dump file is lost there is no debugging and little progress is made in the troubleshooting.
    See if you can perform any of the steps in the link to open the computer's Windows advanced troubleshooting menu so you can open startup options > safe mode with command prompt > type: verifier /reset
      My ComputerSystem Spec


  2. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #132

    The link only describes being taken to Recovery Options once a BSOD has occurred, i.e. the BSOD will force the Recovery Options to start, but in this case it is crashing before we even enter Windows with no BSOD, therefore the only way to get into Recovery options in this instance is through the ISO...
      My ComputerSystem Spec


  3. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #133

    I see that we can start Recovery from within Windows settings.

    I ran Verifier and "deleted existing settings". What are we doing next?

    Edit: I ran verifier /reset and it said "no settings were changed"
      My ComputerSystem Spec


  4. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Apr 2018 #134

    Please see this link for methods to turn off or to recover from using the tool:
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Tutorials

    Run the beta log collector and post a zip into this thread:
    log collector v2-beta08.zip
    (extract > open)
      My ComputerSystem Spec


  5. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #135

    I ran verifier /reset and it said "no settings were changed"

    M-MAXIMUSXHERO (2018-04-07 14 29).zip
      My ComputerSystem Spec


  6. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Apr 2018 #136

    See if you can turn on Windows driver verifier to create BSOD.
      My ComputerSystem Spec


  7. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #137

    The Microsoft link method or Ten forums method?
      My ComputerSystem Spec


  8. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #138

    I've got BSOD with driver verifier ten forums version. BSOD as soon as Windows boots. None of the command prompts to turn verifier off are working and I'm continuing to get BSOD when Windows starts. There is not enough time in Windows to do anything before the BSOD occurs. Looks like system restore may be the only way back...
      My ComputerSystem Spec


  9. Posts : 887
    Windows 10 64 bit, 1709
    Thread Starter
       06 Apr 2018 #139

    None of the command prompt commands are turning off Driver Verifier!
      My ComputerSystem Spec


  10. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Apr 2018 #140

    These are the settings:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

    Are you able to follow the steps in the above link?
      My ComputerSystem Spec


 
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