Windows 10: Windows 10 random reboot issue


  1. Posts : 5
    Windows 10 (64 bit)
       3 Weeks Ago #1

    Windows 10 random reboot issue


    For the past 3+ months, my machine has been randomly rebooting. There's no BSOD, it just switches to a black screen and then shows the Windows 10 loading icon. It will happen at different times of day but, has never happened more than once in a day. It doesn't seem to be related to the load as I can be doing anything from editing a TXT file or running a game.

    Windows / system drivers / BIOS are all up to date. Ran a memory test a few times and had no issues. Bought/installed a new power supply (Seasonic FOCUS Gold - 750w). I'm not seeing anything relevant in the Event Viewer. Power scheme is at 'High Performance'.

    Specs:
    Windows 10 Home 64-bit
    CPU - AMD A10-6700
    Motherboard - MSI 2AE0
    Graphics - NVIDIA GeForce GTX 780
    RAM - 10.0GB Dual-Channel DDR3
    -- Patriot Memory DDR3 1024 MBytes (x2)
    -- Micron Technology DDR3 4096 MBytes (x2)


    I've has this RAM setup for the last 3+ years. The issue didn't turn up until a few months ago. That said, I've been playing with some different RAM configurations and I'm still having issues. With only the 2 Patriot sticks installed, my computer would turn on but, my monitor wouldn't get any signal. Double checked the monitor connection, graphics card and even held down the power button for 30 seconds.

    So I took out one of the Patriot sticks and added a Micron stick. This was okay about a day, before it rebooted unexpectedly, again.

    Then, I took the other Patriot stick out and put both Micron sticks in there. I thought it was resolved at this point because I went through about 3 days of heavy use with no reboots. Until this morning. Shortly after I turned my machine on and signed in, I opened a few tabs in Chrome and boom, reboot.

    I'm at a loss. I've run a few memory tests and no problems were found.


    Both SpeedFan & Open Hardware Monitor show the CPU at about 104F.
      My ComputerSystem Spec


  2. Posts : 2,346
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       3 Weeks Ago #2

    Try using the same brand of RAM. Although different brands having the same specs but if the timing is a little off then you'll have this problem. That's why even the same brand of RAM is being sold in pair.

    In addition, check your MB manual if the RAM used is in the compatible list.
      My ComputerSystem Spec


  3. Posts : 5
    Windows 10 (64 bit)
    Thread Starter
       3 Weeks Ago #3

    topgundcp said: View Post
    Try using the same brand of RAM. Although different brands having the same specs but if the timing is a little off then you'll have this problem. That's why even the same brand of RAM is being sold in pair.

    In addition, check your MB manual if the RAM used is in the compatible list.

    I'll look into this. Any idea why the RAM would've just recently started having problems? Also, if this was the case, why did I still have reboot issues when I had just the 2 Micron sticks in?
      My ComputerSystem Spec


  4. Posts : 2,346
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       3 Weeks Ago #4

    batfan said: View Post
    I'll look into this. Any idea why the RAM would've just recently started having problems? Also, if this was the case, why did I still have reboot issues when I had just the 2 Micron sticks in?
    Change in temperature can also cause the problem. That's why when running Memtest, you'll need to run for at least 10 passes. The first few passed may succeed then fail later on.
      My ComputerSystem Spec


  5. Posts : 5
    Windows 10 (64 bit)
    Thread Starter
       3 Weeks Ago #5

    topgundcp said: View Post
    Change in temperature can also cause the problem. That's why when running Memtest, you'll need to run for at least 10 passes. The first few passed may succeed then fail later on.

    Change in RAM temperature? Do you have info on running multiple passes in Memtest?
      My ComputerSystem Spec

  6.    3 Weeks Ago #6

    I,recommend testing with the following. it will find memory errors that MemTest86+ won't sometimes

    Stress Test Your CPU - Prime 95
    Prime95 - Stress Test Your CPU Windows 10 Tutorials
    Select the Blended Test
    test for approx 3 hrs and abort testing as needed for freezing, high temp changes, etc
      My ComputerSystem Spec

  7.    3 Weeks Ago #7

    I work for a major supplier and this may be an issue that we and AMD have been working on for a while. It can never be duplicated in test environments and has been impossible to isolate. It seems to have occurred with Win 10 some before but much much more after the latest RS3 update. It affects all Carrizo and Bristol Ridge AMD, not Ryzen the latest. It seems to be fixed by setting a machine register bit in bios. It is MSR register C001_0015 bit 3.
    set MSRC001_0015 Hardware Configuration (HWCR) Bit 3 TlbCacheDis to 1 to all cores
    You could use RWeverything to check that bit on your machine. If it is not set then try and get a new bios that has it set.
    Did you upgrade to RS3?
    Many users that have been seeing this are reported that it is fixed with the new bios.
    Also, check system event log for WHEA errors. AMD northbridge. If you have those then you are seeing this issue,
      My ComputerSystem Spec


  • Posts : 5
    Windows 10 (64 bit)
    Thread Starter
       3 Weeks Ago #8

    zanyman said: View Post
    I work for a major supplier and this may be an issue that we and AMD have been working on for a while. It can never be duplicated in test environments and has been impossible to isolate. It seems to have occurred with Win 10 some before but much much more after the latest RS3 update. It affects all Carrizo and Bristol Ridge AMD, not Ryzen the latest. It seems to be fixed by setting a machine register bit in bios. It is MSR register C001_0015 bit 3.
    set MSRC001_0015 Hardware Configuration (HWCR) Bit 3 TlbCacheDis to 1 to all cores
    You could use RWeverything to check that bit on your machine. If it is not set then try and get a new bios that has it set.
    Did you upgrade to RS3?
    Many users that have been seeing this are reported that it is fixed with the new bios.
    Also, check system event log for WHEA errors. AMD northbridge. If you have those then you are seeing this issue,
    Thanks for this info. I have an AMD A10-6700. How do I check if it's Carrizo or Bristol Ridge?

    Also, my motherboard is MSI 2AE0 and I should have the latest BIOS (80.35), according to MSI.

    I've yet to see anything relevant in Event Viewer but, I can check again. What is an "WHEA error"?
      My ComputerSystem Spec


  • Posts : 5
    Windows 10 (64 bit)
    Thread Starter
       3 Weeks Ago #9

    Another update. It hasn't rebooted in a couple days but, did again this morning. I had about 4-5 tabs in Chrome open and Notepad++, at the time.

    Again, this doesn't seem temperature or memory related. As a test, I spent the rest of the afternoon doing some resource intensive tasks (Photoshop editing, playing a game, installing Avast & running a full system scan, approx 10 Chrome tabs open, etc) and did not have another reboot. Everything is running as normal.

    One thing I've noticed (and this may not be relevant) is that when looking at the Event Viewer logs, the time stamps seem off when this happens. For today example:

    - There's a kernel-general (12) event @ 11:04 AM (The operating system started at system time ‎2018‎-‎03‎-‎28T18:04:32.491512700Z.)
    - Immediately following that, there's an Error (6008) @ 11:05 AM (The previous system shutdown at 10:25:23 AM on ‎3/‎28/‎2018 was unexpected.)

    But in the log, the event immediately before the kernel-general event is @ 9:11 AM. So, no events appear to be registered for about 2 hours. This seems to be the case every time I have one of these reboots.

    The events immediately before this kernal-general event are both Service Control Manager (7040) events.
    - 9:11 AM (The start type of the Background Intelligent Transfer Service service was changed from auto start to demand start.)
    - 9:08 AM (The start type of the Background Intelligent Transfer Service service was changed from demand start to auto start.)

    This also seems to be the case every time.
      My ComputerSystem Spec

  •    2 Weeks Ago #10

    Code:
    Background Intelligent Transfer Service service
    It looks like it was restarted due to a Windows update.
      My ComputerSystem Spec


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