Windows 10: Mysterious computer problem

  1.    4 Weeks Ago #1

    Mysterious computer problem


    Hi,

    So the downstairs family computer (Windows 10) started today (March 17, 2018), and I was stuck as all of the home screen icons as well as the ones on the taskbar were nowhere to be found. It has continued to be this way. I ultimately decided on System Restore, until I ran into another problem ó no restore points had been created on the computetís system drive. The dialog box suggests that I should open system protection to create a restore point, but I cannot do that because it is available only in online operating system, which I also canít do. What do I do to restore the computer to the way it once was?

    Sincerely,

    ooboh
      My ComputerSystem Spec


  2. Posts : 6,392
    10 Home x64 (1709) (10 Pro on 2nd pc)
       4 Weeks Ago #2

    Welcome to tenforums @ooboh

    Sounds like you may have been signed in with a temporary profile. This tutorial explains what that means and how to fix it.

    Fix You've been signed in with a temporary profile in Windows 10
      My ComputersSystem Spec

  3.    4 Weeks Ago #3

    Iím afraid I cannot do that.

    There are no icons on the screen and any attempts to access the toolbar are in vain because it is unresponsive. Not even pressing the windows key on the keyboard will do anything. Where do I go from here?

    @Bree
    Last edited by ooboh; 4 Weeks Ago at 13:40. Reason: Had to address the original reply
      My ComputerSystem Spec


  4. Posts : 6,392
    10 Home x64 (1709) (10 Pro on 2nd pc)
       4 Weeks Ago #4

    ooboh said: View Post
    Iím afraid I cannot do that... Where do I go from here?
    Awkward to run anything, but not necessarily impossible. Can you get a blue options screen using Ctrl+Alt+Del? If so, you can start Task Manager. From there you can run anything you want from the 'File > Run new task' menu. If you don't see the File menu, click More details (bottom left).

    For example, the first step in the tutorial I suggested is...
    1. While signed in to the account with the temporary profile, open a command prompt.
    From Task Manager you use Option Two here: Open Command Prompt in Windows 10

    Likewise, you can start Regedit and anything else you may need from Task Manager. For the File Manager you run explorer.exe
      My ComputersSystem Spec


  5. Posts : 16,251
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #5

    1) When you power on the computer what do you see and hear?
    2) Do you see a computer manufacturer or windows icon, rotating dots, lock screen/wallpaper, logon screen?
    3) Had you tried the hardware method to boot into safe mode?
    a) Power on the computer an as soon as you see the Windows icon power off
    b) Power on the computer again and as soon as you see the Windows icon power off.
    c) Power on the computer again and this time let it advanced as far as possible.
    Does it open the Windows advanced troubleshooting menu?
    If so click startup options (not startup repair) > click reset > select #6 safe mode with command prompt
    4) Safe mode failed then find a flash drive that you can format ( > or = 8 GB)
    5) Create a bootable Windows 10 iso:
    Download Windows 10
    6) Insert the flash drive into any USB port
    7) Power on the computer and click the applicable keyboard key:
    List of PC brands with their corresponding hot-keys
    8) If it is a custom computer then temporarily modify the BIOS boot order so that you can boot to the external USB hard drive
    9) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
    10) Select language, time, currency, and keyboard, or click next
    11) Click troubleshoot
    12) Click system restore
    (start with the oldest restore point and keep click restore up to the newest restore point)
    If system restore fails or if there are no restore points then advance to the next step.
    13) Click startup repair
    If startup repair fails advance to the next step

    For all of the steps using command prompt please use a camera or smart phone camera to take pictures and post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.
    14) Click command prompt > Administrator X:\Windows\system32\cmd.exe > X:\Sources> type:
    15) c:
    16) dir
    17) d:
    18) dir
    19) bcdedit /enum
    20) bcdedit | find "osdevice"
    21) diskpart
    22) list disk
    23) list volume
    24) select disk 0
    25) list partition
    26) select partition 1
    27) detail partition
    28) select partition2
    29) detail partition
    30) select partition 3
    31) detail partition
    32) select partition 4
    33) detail partition
    34) If there are any more partitions on disk 0 please continue in the same fashion
    35) select disk 1
    36) list partition
    37) exit
    38) chkdsk /r C:
    This may take many hours and typically displays the ETA.

    Please use a camera or smart phone camera to take pictures of the command prompt commands and results and post images into the thread. Additional commands are based on the results of the above commands.
      My ComputerSystem Spec

  6.    4 Weeks Ago #6

    I can get to the Ctrl+Alt+Del blue options screen, but running Task Manager leads to the blue loading circle near the cursor, and then Ö nothing.
      My ComputerSystem Spec


  7. Posts : 16,251
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #7

    See if you can get the computer into safe mode:
    Boot into Safe Mode on Windows 10 Windows 10 Tutorials

    If not then use the bootable windows 10 iso advanced troubleshooting menu steps in the above post.
      My ComputerSystem Spec


  • Posts : 6,392
    10 Home x64 (1709) (10 Pro on 2nd pc)
       4 Weeks Ago #8

    ooboh said: View Post
    I can get to the Ctrl+Alt+Del blue options screen, but running Task Manager leads to the blue loading circle near the cursor, and then … nothing.
    Worth trying, pity it didn't work. You're in good hands with zbook, I'll take a back seat and watch your progress.
      My ComputersSystem Spec

  •    4 Weeks Ago #9

    zbook said: View Post
    See if you can get the computer into safe mode:
    Boot into Safe Mode on Windows 10 Windows 10 Tutorials.
    That is a +1: when it's time, select F5 to boot into Safe Mode with Networking.
      My ComputersSystem Spec


  •  

    Related Threads
    Mysterious Update in Windows Updates and Activation
    Hello. A few hours ago, when I shut off my pc, I had the screen "Preparing to configure Windows. Do not turn off your computer." And it took about 20 mins. I thought it was an update, but Update Chronology says last update was on 15 March, so 2 days...
    Solved Mysterious New Profile in General Support
    A Dell update required a restart, so I did that. When I clicked on the lock-screen icon, I found my profile, as expected, but also "Administrator" had been added. I logged on to my profile, and went into PC Settings/Accounts, where I found my...
    The mysterious GPU??? in Graphic Cards
    Ok, so on my 'about computer' page it states that my processor is AMD A8-6410 APU with AMD Radeon R5 Graphics 2.00GHzbut on my 'Directx diagnostic tool' it says that my Display card is Microsoft basic display adapter. Why didn't it use the AMD...
    http://i68.tinypic.com/23hn1a0.png can anyone please assist with getting rid of these icons now showing on all my pictures , they appeared without me adding them today??? only thing I did was update adblocker plus then this happened your help...

    Tags for this Thread

    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    © Designer Media Ltd
    All times are GMT -5. The time now is 04:03.
    Find Us