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#1
HP Startup Black Screen - Strange behaviour!
This morning my laptop stopped working. When loading what appears is just a black screen. Nothing more.
The last thing I did on my pc was watching a film and I didn't download or install anything.
I tried to make sure that the screen isn't broken by plugging it to a monitor, but it still showed no response.
Afterwards I tried to enter the BIOS. By pressing ESC during loading it gives me a startup menu with multiple choices:
- System information
- System Diagnostics
- Boot Device Options
- BIOS Setup
- System Recovery
First of all, since something is appearing, this means that the screen is working (and i guess also the graphics card should be working properly).
So I think it is because something happened with the OS (could be an update, not sure, I had Windows 10).
Coming back to the menu, this is what happens:
- System information: just gives me some info on the pc
- System Diagnostics: lets me check the memory (should work but takes 20min and not sure if I would understand the output) and hard disk (which doesn't work, because it says that the software for checking isn't installed)
- Boot Device Options: enables me to select different Boot options
- BIOS Setup: tried changing some options but didn't help
- System Recovery: when launched the screen becomes black again, and after 5min a screen with HP logo (and under the text "System Repair") appears, but goes away after 30s and the screen stays black again (end result: nothing seems to have happened).
I also tried to install Windows 10 again, by booting an USB I have, and when running the HP logo appears with a circle that is loading and after some seconds of loading everything remains black again.
Overall I think it is something that can be repaired (I think somehow by installing a new OS) since we can still access the BIOS and other options (that doesn't really work), but I'm not sure how, I tried almost everything.
Does someone has some ideas?