New
#11
1) Please update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Windows 10 Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
2) post images for all tests /steps into the thread.
3) If there are any problems posting images please use one drive or drop box share links.
4) What is the over clocking history? CPU, GPU, RAM
5) What is the GPU history?
6) Which GPU card is older and when was the latest GPU installed?
7) When was the system last functioning normally as was that with 1 or 2 GPU?
8) When were the cards last re-seated?
There were no BSOD dump files collected.
The event files had been cleaned with the new software installation.
The event files start on 3/18/2018.
Was the recent software change an in place upgrade repair or windows upgrade or another method?
The reported unexpected reboots were not present in the event files.
The problem with one of the GPU should be displayed in the steps below (lack of resources).
There are 2 video cards.
Card name: Radeon(TM) RX 460 Graphics
Card name: AMD Radeon(TM) R7 Graphics
9) How many monitors are there?
10) Are you able to use only 1 graphics card?
11) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
13) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
14) Open device manager > click view > display hidden devices > expand all rows > look for any row with an icon that is a yellow triangle with a black exclamation mark or information displayed as unknown device
a) Post an image into the thread of the display adapters
b) Right click on each driver > left click on properties > post images of the 5 tabs for each driver.
c) On the details tab > under property change to Hardware Ids > post an image into the thread
15) The DM log collector zip was posted into the thread.
The beta logs collector is able to collect more or better files.
See if you can run the beta log collector:
a) click extract
b) click open
The logs should appear on the desktop > zip > post into the thread
log collector v2-beta08.zip
16) Open the website for the motherboard manufacturer > enter the model > select the operating system > view drivers and BIOS > post a URL or hyperlink into the thread
17) Open control panel > large or small icons > click troubleshooting > on the left pane click view all > run these troubleshooters:
a) Hardware and devices
b) Video playback
c) For any item that was fixed or that was not able to be fixed > post images into the thread
18) Backup any important files to another drive or to the cloud
19) If there are important files make a backup image with Macrium:
Macrium Software | Macrium Reflect Free
20) Place the backup image onto another drive or into the cloud
21) Make a brand new restore point
22) After files are backed up > reset the BIOS
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
23) Download and install HWinfo64:
HWiNFO - Download
Post images into the thread for:
a) system summary
b) on the left pane expand video adapter > click on each video card > post images on the right pane for feature and description
This was displayed as a problem device:
Code:AMD Radeon(TM) R7 Graphics PCI\VEN_1002&DEV_1313&SUBSYS_13131849&REV_D4\3&11583659&0&08 This device cannot find enough free resources that it can use.
Code:Display Tab 2: There is a problem with AMD Radeon(TM) R7 Graphics device. For more information, search for 'graphics device driver error code 12'
Code:Card name: AMD Radeon(TM) R7 Graphics Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x1313) DAC type: Internal DAC(400MHz) Device Type: n/a Device Key: Enum\PCI\VEN_1002&DEV_1313&SUBSYS_13131849&REV_D4 Device Status: 01802402 [DN_DRIVER_LOADED|DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: 0000000C [CM_PROB_NORMAL_CONFLICT] Driver Problem Code: Unknown Display Memory: Unknown Dedicated Memory: n/a Shared Memory: n/a Current Mode: Unknown HDR Support: Unknown Display Topology: Unknown Display Color Space: Unknown Color Primaries: Unknown Display Luminance: Unknown Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\amdxc64.dll Driver File Version: 23.20.15002.0011 (English) Driver Version: 23.20.15002.11 DDI Version: unknown Feature Levels: Unknown Driver Model: Unknown Graphics Preemption: Unknown Compute Preemption: Unknown Miracast: Unknown Hybrid Graphics GPU: Unknown Power P-states: Unknown Driver Attributes: Final Retail Driver Date/Size: 06/12/2017 00:00:00, 1986768 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: Unknown Vendor ID: Unknown Device ID: Unknown SubSys ID: Unknown Revision ID: Unknown Driver Strong Name: oem48.inf:cb0ae4146f9003ca:ati2mtag_Kaveri_DesktopDS:23.20.15002.11:pci\ven_1002&dev_1313&rev_d4 Rank Of Driver: 00D12000 Video Accel: Unknown DXVA2 Modes: Unknown Deinterlace Caps: n/a D3D9 Overlay: Unknown DXVA-HD: Unknown DDraw Status: Enabled D3D Status: Not Available AGP Status: Enabled MPO MaxPlanes: Unknown MPO Caps: Unknown MPO Stretch: Unknown MPO Media Hints: Unknown MPO Formats: Unknown PanelFitter Caps: Unknown PanelFitter Stretch: Unknown
Last edited by zbook; 19 Mar 2018 at 01:11.