Windows 10: PC Just rebooting itself Solved

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  1. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       19 Mar 2018 #11

    1) Please update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) post images for all tests /steps into the thread.
    3) If there are any problems posting images please use one drive or drop box share links.

    4) What is the over clocking history? CPU, GPU, RAM
    5) What is the GPU history?
    6) Which GPU card is older and when was the latest GPU installed?
    7) When was the system last functioning normally as was that with 1 or 2 GPU?
    8) When were the cards last re-seated?

    There were no BSOD dump files collected.
    The event files had been cleaned with the new software installation.
    The event files start on 3/18/2018.
    Was the recent software change an in place upgrade repair or windows upgrade or another method?
    The reported unexpected reboots were not present in the event files.
    The problem with one of the GPU should be displayed in the steps below (lack of resources).
    There are 2 video cards.
    Card name: Radeon(TM) RX 460 Graphics
    Card name: AMD Radeon(TM) R7 Graphics

    9) How many monitors are there?
    10) Are you able to use only 1 graphics card?

    11) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    13) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    14) Open device manager > click view > display hidden devices > expand all rows > look for any row with an icon that is a yellow triangle with a black exclamation mark or information displayed as unknown device
    a) Post an image into the thread of the display adapters
    b) Right click on each driver > left click on properties > post images of the 5 tabs for each driver.
    c) On the details tab > under property change to Hardware Ids > post an image into the thread

    15) The DM log collector zip was posted into the thread.
    The beta logs collector is able to collect more or better files.
    See if you can run the beta log collector:
    a) click extract
    b) click open
    The logs should appear on the desktop > zip > post into the thread
    log collector

    16) Open the website for the motherboard manufacturer > enter the model > select the operating system > view drivers and BIOS > post a URL or hyperlink into the thread

    17) Open control panel > large or small icons > click troubleshooting > on the left pane click view all > run these troubleshooters:
    a) Hardware and devices
    b) Video playback
    c) For any item that was fixed or that was not able to be fixed > post images into the thread

    18) Backup any important files to another drive or to the cloud
    19) If there are important files make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free
    20) Place the backup image onto another drive or into the cloud
    21) Make a brand new restore point

    22) After files are backed up > reset the BIOS
    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    23) Download and install HWinfo64:
    HWiNFO - Download
    Post images into the thread for:
    a) system summary
    b) on the left pane expand video adapter > click on each video card > post images on the right pane for feature and description

    This was displayed as a problem device:
    AMD Radeon(TM) R7 Graphics    PCI\VEN_1002&DEV_1313&SUBSYS_13131849&REV_D4\3&11583659&0&08    This device cannot find enough free resources that it can use.

    Display Tab 2: There is a problem with AMD Radeon(TM) R7 Graphics device. For more information, search for 'graphics device driver error code 12'

    Card name: AMD Radeon(TM) R7 Graphics
            Manufacturer: Advanced Micro Devices, Inc.
               Chip type: AMD Radeon Graphics Processor (0x1313)
                DAC type: Internal DAC(400MHz)
             Device Type: n/a
              Device Key: Enum\PCI\VEN_1002&DEV_1313&SUBSYS_13131849&REV_D4
     Device Problem Code: 0000000C [CM_PROB_NORMAL_CONFLICT] 
     Driver Problem Code: Unknown
          Display Memory: Unknown
        Dedicated Memory: n/a
           Shared Memory: n/a
            Current Mode: Unknown
             HDR Support: Unknown
        Display Topology: Unknown
     Display Color Space: Unknown
         Color Primaries: Unknown
       Display Luminance: Unknown
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\amdxc64.dll
     Driver File Version: 23.20.15002.0011 (English)
          Driver Version: 23.20.15002.11
             DDI Version: unknown
          Feature Levels: Unknown
            Driver Model: Unknown
     Graphics Preemption: Unknown
      Compute Preemption: Unknown
                Miracast: Unknown
     Hybrid Graphics GPU: Unknown
          Power P-states: Unknown
       Driver Attributes: Final Retail
        Driver Date/Size: 06/12/2017 00:00:00, 1986768 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: Unknown
               Vendor ID: Unknown
               Device ID: Unknown
               SubSys ID: Unknown
             Revision ID: Unknown
      Driver Strong Name: oem48.inf:cb0ae4146f9003ca:ati2mtag_Kaveri_DesktopDS:23.20.15002.11:pci\ven_1002&dev_1313&rev_d4
          Rank Of Driver: 00D12000
             Video Accel: Unknown
             DXVA2 Modes: Unknown
          Deinterlace Caps: n/a
            D3D9 Overlay: Unknown
                 DXVA-HD: Unknown
            DDraw Status: Enabled
              D3D Status: Not Available
              AGP Status: Enabled
           MPO MaxPlanes: Unknown
                MPO Caps: Unknown
             MPO Stretch: Unknown
         MPO Media Hints: Unknown
             MPO Formats: Unknown
        PanelFitter Caps: Unknown
     PanelFitter Stretch: Unknown
    Last edited by zbook; 19 Mar 2018 at 01:11.
      My ComputerSystem Spec

  2.    20 Mar 2018 #12

    Thank you
      My ComputerSystem Spec

  3.    21 Mar 2018 #13

    Screenshot, more to follow
    Attached Thumbnails Attached Thumbnails 1.PNG  
      My ComputerSystem Spec

  4.    21 Mar 2018 #14

    PC Rebooted itself again withing 5 minutes of turning it on.
    PC Just rebooting itself Attached Files
      My ComputerSystem Spec

  5.    21 Mar 2018 #15

    Converted to Notepad
    PC Just rebooting itself Attached Files
    • File Type: txt 1.txt (17.6 KB, 1 views)
    • File Type: txt 2.txt (13.6 KB, 1 views)
    • File Type: txt 3.txt (7.0 KB, 2 views)
      My ComputerSystem Spec

  6. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Mar 2018 #16

    The files in posts #14 and #15 cannot be opened or don't open properly.
    Please use one drive or drop box so that there are no "This type of file can harm your computer"
    For each of the steps in post #11 please update the progress.
      My ComputerSystem Spec

  7.    21 Mar 2018 #17

    Dropbox - log collector

    I am trying the above list. I am a complete novice and it seems way over my head. Thanks
      My ComputerSystem Spec

  8. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Mar 2018 #18

    For steps #15 this link may be useful:
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec

  9.    21 Mar 2018 #19

    Dropbox - DESKTOP-7R954NS (2018-03-22 04 23).zip

    I have updated MY COMPUTER too. Will work through the remainder. Thanks for the continued help.
      My ComputerSystem Spec

  10. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Mar 2018 #20

    1) Try an alternative browser
    2) open administrative command prompt and type:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) If the beta log collector does not work after the above steps then make a post on the thread that was posted with the information.
      My ComputerSystem Spec

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