New
#1
Windows desktop screen goes black after a few seconds of logging in
I was using my computer as normal on Sunday 3/11/18 when around 6:30pm the sound stopped working. About an hour later, I had been able to do other stuff on it. Later on that night, I went to restart it only to find out when I did, the internet was no longer connected and I couldn’t open the start menu or anything else. I also got this message when trying to resolve the internet issue: “The Diagnostics Policy Service Is Not Running”, but I wasn’t able to do anything further to try and solve the problem. I then rebooted again, and that’s when I found that when I logged in, that after a few seconds the screen goes black. I am able to move the cursor and use Ctrl-Alt-Delete to logout, lock, switch the user, put it in sleep mode, shut it down and reboot. Unfortunately there is no restore point to go back to before this all occurred. Please help!
Steve