Windows 10: Windows desktop screen goes black after a few seconds of logging in

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  1. Posts : 38
    Windows 10 Home Version 1709 64 bit
    Thread Starter
       17 Mar 2018 #31

    Is there a way to repair and keep all my files?
      My ComputerSystem Spec

  2. Posts : 20,974
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Mar 2018 #32

    Please see post #15.
    Which steps are you able to perform?

    A windows 10 iso can be created on any working windows computer.
    For example a public library, work computer, friend or relatives computer.
      My ComputerSystem Spec

  3.    17 Mar 2018 #33

    Sorry some personal issues came up and I have to get off for the day.

    Sorry some personal issues came up and I have to get off for the day.

    Backup FilesSee the following link for more details

    How to Backup Data without Booting into Windows - EaseUS

    EaseUs todo backup Reflect free
      My ComputerSystem Spec

  4.    18 Mar 2018 #34

    I am available today if you need more help or did you run the Reset or Reinstall process?
      My ComputerSystem Spec

  5. Posts : 38
    Windows 10 Home Version 1709 64 bit
    Thread Starter
       18 Mar 2018 #35

    I am trying to do a reset but it’s saying it cannot save my files. I might have to do a full restore and lose all files. The error I get is: “We cannot reset this PC and keep your personal files. You can try Advanced Options for other ways to troubleshoot problems with your PC, or you can back up your personal files and completely reset your PC.”
      My ComputerSystem Spec

  6.    18 Mar 2018 #36

    Okay, did you create the Windows disk. Please try to boot with it and see if you can get into safe mode with networking, safe mode or command prompt. If so, can you work with the computer or is the screen black?

    then I am still needing your to run the following command

    systeminfo> "%USERPROFILE%\Desktop\systeminfo.txt"
    upload the systeminfo.txt to your reply
      My ComputerSystem Spec

  7. Posts : 38
    Windows 10 Home Version 1709 64 bit
    Thread Starter
       18 Mar 2018 #37

    I decided to go with the Factory Image Restore. Not sure how or why this all happened a week ago, but at least I got my PC back. I hope this doesn’t happen again. Thanks for your help anyway!
      My ComputerSystem Spec

  8.    19 Mar 2018 #38

    Okay, make sure you update all of your drivers from the mfg or device mfg websites. Let me know if you need anything else.
      My ComputerSystem Spec

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