Windows 10: Windows desktop screen goes black after a few seconds of logging in

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  1.    4 Weeks Ago #21

    Okay, please restart and see if windows will run now. This is caused by earlier update so we need to be able to run Windows updates if you can get into Windows. If not go to elevated command prompt and copy and paste the following command to run Windows update from command line.

    wuauclt.exe /updatenow


    Would it just be easier to reset windows and have it copy all files and just reinstall apps I previously had on there?

    Let's save this for a last resort.
      My ComputerSystem Spec


  2. Posts : 28
    Windows 10 Home Version 1709 64 bit
    Thread Starter
       4 Weeks Ago #22

    I get in, but like before, screen goes black within a few seconds of logging in.
      My ComputerSystem Spec

  3.    4 Weeks Ago #23

    This seems to be your issue.
    https://support.microsoft.com/en-us/help/12385/windows-10-troubleshoot-problems-opening-start-menu-cortana



    Did you try running the update from command line as I suggested?

    At command prompt please run the following:

    dism /image:c:\ /get-packages (press enter)

    When these have completed.
    Right click on the top bar command window
    Left click on Edit then Select Alloesnt
    Right click on the top bar again
    Left click on edit then copy
    paste into your reply
      My ComputerSystem Spec


  4. Posts : 28
    Windows 10 Home Version 1709 64 bit
    Thread Starter
       4 Weeks Ago #24

    Tried this restarting and selecting Safe Mode with Command Prompt but no result. Trying now with regular command prompt to see what happens.
      My ComputerSystem Spec

  5.    4 Weeks Ago #25

    Okay how have you been accessing command prompt? You will need an elevated command prompt to run the update command?
    If you prefer to Reset then follow the method in the following link under ďUse installation media to reset or restore your computerĒ Let me know if any questions https://support.microsoft.com/en-us/...covery-options
      My ComputerSystem Spec


  6. Posts : 28
    Windows 10 Home Version 1709 64 bit
    Thread Starter
       4 Weeks Ago #26

    I obviously have to type this all out as I previously stated I’m doing this all from an iPad.

    C:\WINDOWS\system32>dism /image:c\ /get-packages

    Error: 2

    Unable to access the image.
    Make sure the image path and the windows directory for the image exist and you have Read permissions on the folder.
    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


    C:\WINDOWS\system32> dism /image:c\ /get-packages

    Error: 87

    The /Image option that is specified points to a running Windows installation.
    To service the running operating system, use the /Online option. For more information, refer to the help by running DISM.exe /Online /?.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
      My ComputerSystem Spec

  7.    4 Weeks Ago #27

    Are you ready to try the Reset or Reinstall or do you want to continue trying to repair? Are you accessing remotely from a iPad?
      My ComputerSystem Spec

  •    4 Weeks Ago #28

    I would like to see your Windows updates. Please enter the following and upload the systeminfo.txt from your desktop.

    systeminfo> "%USERPROFILE%\Desktop\systeminfo.txt"
      My ComputerSystem Spec


  • Posts : 28
    Windows 10 Home Version 1709 64 bit
    Thread Starter
       4 Weeks Ago #29

    Techjourney said: View Post
    Are you ready to try the Reset or Reinstall or do you want to continue trying to repair? Are you accessing remotely from a iPad?
    Letís try to continue to repair. Like you said, letís leave reset as a last resort. I am performing said tasks from pc but replying on iPad. I cannot do anything internet related from pc as connection is still not active. Hasnít been since this all started. Tried inputting command in command prompt and got this: Loading Operating System Information ...ERROR: Critical error
      My ComputerSystem Spec

  •    4 Weeks Ago #30

    Okay, but I am confused. You mention that you cannot do anything from the computer because it shows blackscreen? If you cannot access the internet then about the only option to repair is to download a Windows10.iso and create a USB or DVD to boot from to repair.
      My ComputerSystem Spec


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