Windows desktop screen goes black after a few seconds of logging in

I tried this, Option 1:

1. Press Windows logo key + R, type ms-settings in the Run box then select OK.

but after hitting enter when putting ms-settings in, I got a curser/loading icon and then it immediately went black.



with this, bcdedit |find "osdevice" (this will display the correct Windows drive letter)

1. C:\
2. cd c:\windows\system32\config\regback
3. Dir (This will list the contents of regback, note the date and be sure that the contents are not empty. If it is empty then this will not work STOP and DO NOT proceed

4. cd windows/system32/config
5. md backup
6. Copy *.* backup
7. cd regback
8. copy *.* ..
9. Restart computer and test

I got as far as c:\windows\system32\config\regback. I wasn’t able to input any other commands because when I tried to, hitting enter just resulted in “the system cannot find the path specified.” and I wasn’t able to put in cd windows/system32/config. The commands stayed as c:\windows\system32\config\regback. So I was only able to get up to step 3.

I mistyped the command on step 4, please retry as follows:

bcdedit |find "osdevice" (this will display the correct Windows drive letter)


1. c:\
2. cd c:\windows\system32\config\regback
3. Dir (This will list the contents of regback, note the date and be sure that the contents are not empty. If it is empty then this will not work STOP and DO NOT proceed

4. copy *.* c:\windows\system32\config (press enter)
5. Select ALL to the override prompt, it will say files copied, 5 hives will be copied
6. Restart computer and test

Do I copy everything on step 4 or just what’s in the asterisks?

I tried step 4 as listed *.*c:\windows\system32\config. I hit enter, and got this result: The filename, directory or volume label syntax is incorrect. I tried without asterisks and got this: '.' is not recognized as an internal or external command, operable program or batch file. Did it again with a space between *.* and c:\windows\system32\config and ended up with this result: '*.*' is not recognized as an internal or external command, operable program or batch file.

Please find a camera or smart phone camera to take pictures and post images into the thread.
1) Find a flash drive that you can format ( > or = 8 GB).
2) Create a bootable Windows 10 iso:
Download Windows 10
3) Find another flash drive so that you can save files > move the flash drive to another computer > post files into the thread

4) In safe mode run the beta log collector and post a zip into this thread:
log collector v2-beta08.zip
(extract > open)

5) Are you able to open safe mode and then device manager?
How to Access Device Manager From the Command Prompt

6) Expand display adapters
7) Right click on the GPU device > left click uninstall the driver
8) reboot

9) Which antivirus software are installed on the computer (always on and manual)

Type or copy this complete command
copy *.* c:\windows\system32\config

The only other computer in the house is a Mac.

Did you try the the command?

windows iso can be downloaded from a Mac if needed.

Techjourney said:

Type or copy this complete command
copy *.* c:\windows\system32\config

Completed. Result: 4193 file(s) copied. What’s the next step?

Techjourney said:

Did you try the the command?

windows iso can be downloaded from a Mac if needed.

The the command? Would it just be easier to reset windows and have it copy all files and just reinstall apps I previously had on there?