Tech scam hit neighbor

This is a Dell Inspiron 20 Model 3048. Can't find a way to get past the "Setup Unlock" window

Hi,
Take it to a Dell store or BestBuy.

Using your AIO 20-3048 model along with your asset tag number
Here is the system board that should be in your computer


Here is the memory setup: the reason I include this is because they look like laptop connections so I suppose an AIO is considered a laptop configuration.


In going through the rest of the manual for your model using your asset tag number, I cannot find anything related to password jumpers on that system board: but there isn't enough information to technically determine that.

Please contact Dell or a locally qualified computer repair shop.

If you need the BIOS driver details based on the original configuration
Driver details: Dell Inspiron 20 Model 3048 System BIOS
Dell Inspiron 20 Model 3048 System BIOS Driver Details | Dell US

I contacted Dell and after giving them a copy of the original invoice they sent me the default password which did not work. They then suggested replacing the motherboard. I am going to try and install CloudReady and turn it into a Chromebook. I don't know yet if that will even work but if it does, she'll have access to her email and web surfing. She's on SSI and can't afford to replace the computer.
Len

This is another stab but maybe the original password didn't work because the computer isn't in it's original configuration and some updates have affected that.
--- When I investigated her systems original configuration on Dell's website, they had some information for Windows 7 & Windows 8.

If the system still has a restore partition maybe the computer can be restored to it's original OS.
Upon boot-up, Press F11 to see if it will attempt to restore to Windows 7.
I don't know what Windows 8 would need to find out what you could try.
Although I'm not sure if that is a good idea, but it only takes a couple of minutes to find out.

Hi,
Post a picture of the screen you come up with asking for a password just for the record of course :)

If it's really a BIOS password, you almost certainly will have to deal with Dell.

An all-in-one is basically a laptop, packaged differently. Laptops are designed so that a BIOS password cannot easily be cleared. It's an anti-theft measure. I imagine that the same will apply to an AIO.

Trying to mess with the OS would be a waste of time.

Here is the picture, thanks. Len