Windows 10: Tech scam hit neighbor

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  1.    12 Mar 2018 #31

    Well, here's what the manual for that service tag shows:
    Click image for larger version. 

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    Should be able to locate the jumper by opening the case and using dead reckoning and this write-up.
      My ComputerSystem Spec

  2.    12 Mar 2018 #32

    Is this the very first screen that shows when you boot up?
    --- If it isn't what is the very screen that shows up?
    Click image for larger version. 

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    I'm wondering if the core issue is a BIOS password. Opinions please.
    The password being requested is an administrative password and it's possible the issue is based on how the system has been configured using an administrator password.
    I just checked my Dell BIOS and there is an entry for a Supervisor Password, not an administrator password.
    --- Even if Dell's default's BIOS password could work, it won't in your case if the issue is entering the proper administrative password.
    In essence the issue could amount to an unknown administrator account password vs. an unknown BIOS password.
      My ComputersSystem Spec


  3. Posts : 3,242
    3-Win-7Prox64 2-Win10Prox64
       12 Mar 2018 #33

    Hi,
    Not any bios shot I've ever seen
    Please read the tutorial
    ThrashZone said: View Post
    Hi,
    Yeah one can not add a bios password remotely
    Only way to remove a admin password would be to reload windows unless Dell can do it which they may have a master but I doubt that.

    Enable or Disable Elevated Administrator account in Windows 10 Windows 10 Tutorials
    Remove the hdd and see if the message appears.
    You will be directed directly to the bios.
      My ComputersSystem Spec


  4. Posts : 6,402
    10 Home x64 (1709) (10 Pro on 2nd pc)
       12 Mar 2018 #34

    MeAndMyComputer said: View Post
    ...the issue could amount to an unknown administrator account password vs. an unknown BIOS password.
    It appears to be solely down to the bios password, as here.....
    ... after the actual BIOS upgrade, the computer restarts and boots into the System Setup (BIOS options). As the BIOS has a password enabled it won't enter the bios but it won't boot up Windows either. It just shows a window titled 'Setup Unlock'

    "The administrative password is set on this computer. You cannot acces Setup until the correct password is etnered. If you need to change any setup fields, you must first enter the administrative password in this field...
    https://www.dell.com/community/Deskt...de/m-p/4506716
      My ComputersSystem Spec

  5.    12 Mar 2018 #35

    MeAndMyComputer said: View Post
    I just checked my Dell BIOS and there is an entry for a Supervisor Password, not an administrator password.
    --- Even if Dell's default's BIOS password could work, it won't in your case if the issue is entering the proper administrative password.
    In essence the issue could amount to an unknown administrator account password vs. an unknown BIOS password.
    It's called "admin password" on my Dell:
    Click image for larger version. 

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      My ComputerSystem Spec

  6.    13 Mar 2018 #36

    Hi Bree, I agree "It appears to be solely down to the bios password"
    I must have missed it but I wasn't aware that there was a BIOS upgrade involved.

    I did go into my DELL BIOS and created a Supervisor password. Saved the changes and booted into Windows.
    Went back into my DELL BIOS and entered a wrong password: the only thing that happened was the Supervisor password was requested: entered the correct password and all went well.

    Is it possible for that scumbag to update and enter the BIOS and create an administrator password w/o having to restart the computer remotely?
      My ComputersSystem Spec

  7.    13 Mar 2018 #37

    MeAndMyComputer said: View Post
    Is it possible for that scumbag to update and enter the BIOS and create an administrator password w/o having to restart the computer remotely?
    I posted earlier that Dell has a utility (CCTK) that can set the admin password from Windows. Since the attacker had remote access to Windows then they could set the password without restarting the computer.
      My ComputerSystem Spec

  •    13 Mar 2018 #38

    Have a look at the article here and hope it helps

    How to Remove Syskey in Windows Explained with Examples
      My ComputerSystem Spec

  •    13 Mar 2018 #39

    PolarNettles said: View Post
    I posted earlier that Dell has a utility (CCTK) that can set the admin password from Windows. Since the attacker had remote access to Windows then they could set the password without restarting the computer.
    Yes you did. Thanks for that reminder.
      My ComputersSystem Spec


  • Posts : 6,402
    10 Home x64 (1709) (10 Pro on 2nd pc)
       13 Mar 2018 #40

    MeAndMyComputer said: View Post
    ...I wasn't aware that there was a BIOS upgrade involved...
    Doesn't have to be a bios upgrade, just setting a bios password would be sufficient.

    The example I found happened to run into that screen because they a) had an automated script to update the bios for their corporate PCs, b) had previously set a bios password and c) wanted to find a way to run their script without having to visit each PC and type the password.
      My ComputersSystem Spec


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