Windows 10: Tech scam hit neighbor

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  1.    12 Mar 2018 #21

    This is a Dell Inspiron 20 Model 3048. Can't find a way to get past the "Setup Unlock" window
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  2. ThrashZone's Avatar
    Posts : 3,831
    3-Win-7Prox64 2-Win10Prox64
       12 Mar 2018 #22

    Take it to a Dell store or BestBuy.
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  3.    12 Mar 2018 #23

    If you have a Dell Bios Password when you press F2 to enter Setup (Bios) there are people that sell the code to remove the password on Ebay. I have used it and it works perfectly: remove Dell bios password | eBay
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  4.    12 Mar 2018 #24

    Using your AIO 20-3048 model along with your asset tag number
    Here is the system board that should be in your computer
    Click image for larger version. 

Name:	Dell AIO Inspiron 20-3048 system board.PNG 
Views:	4 
Size:	1.02 MB 
ID:	180663

    Here is the memory setup: the reason I include this is because they look like laptop connections so I suppose an AIO is considered a laptop configuration.
    Click image for larger version. 

Name:	Dell AIO Inspiron 20-3048 memory .PNG 
Views:	5 
Size:	887.7 KB 
ID:	180664

    In going through the rest of the manual for your model using your asset tag number, I cannot find anything related to password jumpers on that system board: but there isn't enough information to technically determine that.

    Please contact Dell or a locally qualified computer repair shop.

    If you need the BIOS driver details based on the original configuration
    Driver details: Dell Inspiron 20 Model 3048 System BIOS
    Dell Inspiron 20 Model 3048 System BIOS Driver Details | Dell US
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  5. Bree's Avatar
    Posts : 8,809
    10 Home x64 (1809) (10 Pro on 2nd pc)
       12 Mar 2018 #25

    lenberman said: View Post
    6T5NDY1-1F66. (That is the service tag number)...
    Not exactly, the service tag is just the first part '6T5NDY1'.

    This is the support page for that exact machine.
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  6.    12 Mar 2018 #26

    I contacted Dell and after giving them a copy of the original invoice they sent me the default password which did not work. They then suggested replacing the motherboard. I am going to try and install CloudReady and turn it into a Chromebook. I don't know yet if that will even work but if it does, she'll have access to her email and web surfing. She's on SSI and can't afford to replace the computer.
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  7.    12 Mar 2018 #27

    This is another stab but maybe the original password didn't work because the computer isn't in it's original configuration and some updates have affected that.
    --- When I investigated her systems original configuration on Dell's website, they had some information for Windows 7 & Windows 8.

    If the system still has a restore partition maybe the computer can be restored to it's original OS.
    Upon boot-up, Press F11 to see if it will attempt to restore to Windows 7.
    I don't know what Windows 8 would need to find out what you could try.
    Although I'm not sure if that is a good idea, but it only takes a couple of minutes to find out.
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  8. ThrashZone's Avatar
    Posts : 3,831
    3-Win-7Prox64 2-Win10Prox64
       12 Mar 2018 #28

    Post a picture of the screen you come up with asking for a password just for the record of course :)
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  9. Posts : 1,887
    Win 10 X64 Pro 1803 17751.1
       12 Mar 2018 #29

    If it's really a BIOS password, you almost certainly will have to deal with Dell.

    An all-in-one is basically a laptop, packaged differently. Laptops are designed so that a BIOS password cannot easily be cleared. It's an anti-theft measure. I imagine that the same will apply to an AIO.

    Trying to mess with the OS would be a waste of time.
      My ComputersSystem Spec

  10.    12 Mar 2018 #30

    Here is the picture, thanks. Len
    Attached Thumbnails Attached Thumbnails IMG_1.jpg  
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