Windows 10: Monitor won't sleep, screensaver won't come on Solved

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  1.    06 Mar 2018 #1

    Monitor won't sleep, screensaver won't come on


    New PC build: 8700k, Z370 board, GTX 1080 Ti, Win 10 Home, all latest drivers and BIOS updates

    The monitor won't enter sleep mode and the screen saver won't come on either.
    Have tried resetting Power Options to default. Unplugged all USB devices.

    Does anyone have any ideas what the reason might be and what I could try?
      My ComputerSystem Spec


  2. Posts : 7,690
    Windows 10 Pro x64 Build 1709
       06 Mar 2018 #2

    Hi naujoks

    Might help others if they understood what make is motherboard?

    I see you have K model CPU. Are you overclocking or have you modified any BIOS settings? If you run no overclock with default settings does it sleep.

    Does your board support Aura lighting and do you have software adding extra light? (As well do you have software to control PSU or AIO pump?) Thinking one of these may be causing. Actually to eliminate all third party software you could try clean boot.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    Is it safe to assume if monitor won't shut off and screen saver will not engage that the system does not sleep? (Or does system sleep, just not the monitor)


    Ken
      My ComputerSystem Spec

  3.    06 Mar 2018 #3

    From an admin CMD window, run
    powercfg /requests (Powercfg command-line options | Microsoft Docs)
    and
    powercfg /energy (Powercfg command-line options | Microsoft Docs)

    The 1st one would tell you if there's anything keeping the system awake. The 2nd will generate an overall power settings report.
      My ComputerSystem Spec

  4.    07 Mar 2018 #4

    Thank you for your replies!
    The board is a Gigabyte Z370 Aorus Gaming 7 board and does indeed have LED lights on it. No software to control PSU or pump though. The CPU is not overclocked, the memory is running at 3000MHz though.
    The PC itself goes to sleep just fine, it's just the monitor and the screensaver that doesn't come on (though the screensaver works fine and stays on when I start it manually). I will try uninstalling the motherboard apps, though it would be a shame to lose all the lighting options...
      My ComputerSystem Spec

  5.    07 Mar 2018 #5

    PolarNettles: The powercfg /requests reports under "System:" that with the Realtek Audio Driver an audio stream is currently in use (although there isn't any playback going on at this time!)
    Energy report is attached.
    Monitor won't sleep, screensaver won't come on Attached Files
      My ComputerSystem Spec

  6.    07 Mar 2018 #6

    I since disable the "hey cortana" feature, and the audio stream is no longer there, but the monitor still doesn't sleep (the whole PC goes to sleep just fine).
      My ComputerSystem Spec

  7.    07 Mar 2018 #7

    So powercfg /requests shows None for all the categories?

    Can you run powercfg /getactivescheme to get the GUID and then run powercfg /query <guid>? The GUID value may be different on your system.

    What is the display timeout set to?

    Code:
    PS C:\WINDOWS\system32> powercfg /getactivescheme
    Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (Balanced)
    
    PS C:\WINDOWS\system32> powercfg /query 381b4222-f694-41f0-9685-ff5bb260df2e
    Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (Balanced)
      GUID Alias: SCHEME_BALANCED
    ...
      Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99  (Display)
        GUID Alias: SUB_VIDEO
        Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e  (Turn off display after)
          GUID Alias: VIDEOIDLE
          Minimum Possible Setting: 0x00000000
          Maximum Possible Setting: 0xffffffff
          Possible Settings increment: 0x00000001
          Possible Settings units: Seconds
        Current AC Power Setting Index: 0x00000258
        Current DC Power Setting Index: 0x00000258
    ...
      My ComputerSystem Spec


  • Posts : 7,690
    Windows 10 Pro x64 Build 1709
       07 Mar 2018 #8

    Thanks for info.

    If you could copy and paste energy report out of word and into text file I would feel more comfortable opening.

    Tried search and came across lots of Dell issues. Could you share monitor type? It likely has a reset option, could you invoke just to be sure you are not fighting a monitor setting.

    I notice when I search the Giogabyte site there is a Platform Power Management utility. Did you load? Not saying to load just asking did you load?
      My ComputerSystem Spec

  •    08 Mar 2018 #9

    PolarNettles said: View Post
    So powercfg /requests shows None for all the categories?

    Can you run powercfg /getactivescheme to get the GUID and then run powercfg /query <guid>? The GUID value may be different on your system.

    What is the display timeout set to?

    Code:
    PS C:\WINDOWS\system32> powercfg /getactivescheme
    Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (Balanced)
    
    PS C:\WINDOWS\system32> powercfg /query 381b4222-f694-41f0-9685-ff5bb260df2e
    Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (Balanced)
      GUID Alias: SCHEME_BALANCED
    ...
      Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99  (Display)
        GUID Alias: SUB_VIDEO
        Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e  (Turn off display after)
          GUID Alias: VIDEOIDLE
          Minimum Possible Setting: 0x00000000
          Maximum Possible Setting: 0xffffffff
          Possible Settings increment: 0x00000001
          Possible Settings units: Seconds
        Current AC Power Setting Index: 0x00000258
        Current DC Power Setting Index: 0x00000258
    ...
    That is correct, /requests shows "None" everywhere.
    Display timeout is set to 1 minute.

    GUID Query below:
    C:\Windows\system32>powercfg /query 381b4222-f694-41f0-9685-ff5bb260df2ePower Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced) GUID Alias: SCHEME_BALANCED Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442 (Hard disk) GUID Alias: SUB_DISK Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e (Turn off hard disk after) GUID Alias: DISKIDLE Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0xffffffff Possible Settings increment: 0x00000001 Possible Settings units: Seconds Current AC Power Setting Index: 0x000004b0 Current DC Power Setting Index: 0x00000258 Subgroup GUID: 02f815b5-a5cf-4c84-bf20-649d1f75d3d8 (Internet Explorer) Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd (JavaScript Timer Frequency) Possible Setting Index: 000 Possible Setting Friendly Name: Maximum Power Savings Possible Setting Index: 001 Possible Setting Friendly Name: Maximum Performance Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000000 Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd (Desktop background settings) Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4 (Slide show) Possible Setting Index: 000 Possible Setting Friendly Name: Available Possible Setting Index: 001 Possible Setting Friendly Name: Paused Current AC Power Setting Index: 0x00000000 Current DC Power Setting Index: 0x00000001 Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1 (Wireless Adapter Settings) Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a (Power Saving Mode) Possible Setting Index: 000 Possible Setting Friendly Name: Maximum Performance Possible Setting Index: 001 Possible Setting Friendly Name: Low Power Saving Possible Setting Index: 002 Possible Setting Friendly Name: Medium Power Saving Possible Setting Index: 003 Possible Setting Friendly Name: Maximum Power Saving Current AC Power Setting Index: 0x00000000 Current DC Power Setting Index: 0x00000002 Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20 (Sleep) GUID Alias: SUB_SLEEP Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da (Sleep after) GUID Alias: STANDBYIDLE Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0xffffffff Possible Settings increment: 0x00000001 Possible Settings units: Seconds Current AC Power Setting Index: 0x00000708 Current DC Power Setting Index: 0x00000384 Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep) GUID Alias: HYBRIDSLEEP Possible Setting Index: 000 Possible Setting Friendly Name: Off Possible Setting Index: 001 Possible Setting Friendly Name: On Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000001 Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364 (Hibernate after) GUID Alias: HIBERNATEIDLE Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0xffffffff Possible Settings increment: 0x00000001 Possible Settings units: Seconds Current AC Power Setting Index: 0x00000000 Current DC Power Setting Index: 0x00000000 Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d (Allow wake timers) GUID Alias: RTCWAKE Possible Setting Index: 000 Possible Setting Friendly Name: Disable Possible Setting Index: 001 Possible Setting Friendly Name: Enable Possible Setting Index: 002 Possible Setting Friendly Name: Important Wake Timers Only Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000001 Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings) Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting) Possible Setting Index: 000 Possible Setting Friendly Name: Disabled Possible Setting Index: 001 Possible Setting Friendly Name: Enabled Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000001 Subgroup GUID: 4f971e89-eebd-4455-a8de-9e59040e7347 (Power buttons and lid) GUID Alias: SUB_BUTTONS Power Setting GUID: 5ca83367-6e45-459f-a27b-476b1d01c936 (Lid close action) GUID Alias: LIDACTION Possible Setting Index: 000 Possible Setting Friendly Name: Do nothing Possible Setting Index: 001 Possible Setting Friendly Name: Sleep Possible Setting Index: 002 Possible Setting Friendly Name: Hibernate Possible Setting Index: 003 Possible Setting Friendly Name: Shut down Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000001 Power Setting GUID: 7648efa3-dd9c-4e3e-b566-50f929386280 (Power button action) GUID Alias: PBUTTONACTION Possible Setting Index: 000 Possible Setting Friendly Name: Do nothing Possible Setting Index: 001 Possible Setting Friendly Name: Sleep Possible Setting Index: 002 Possible Setting Friendly Name: Hibernate Possible Setting Index: 003 Possible Setting Friendly Name: Shut down Possible Setting Index: 004 Possible Setting Friendly Name: Turn off the display Current AC Power Setting Index: 0x00000003 Current DC Power Setting Index: 0x00000003 Power Setting GUID: 96996bc0-ad50-47ec-923b-6f41874dd9eb (Sleep button action) GUID Alias: SBUTTONACTION Possible Setting Index: 000 Possible Setting Friendly Name: Do nothing Possible Setting Index: 001 Possible Setting Friendly Name: Sleep Possible Setting Index: 002 Possible Setting Friendly Name: Hibernate Possible Setting Index: 003 Possible Setting Friendly Name: Shut down Possible Setting Index: 004 Possible Setting Friendly Name: Turn off the display Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000001 Power Setting GUID: a7066653-8d6c-40a8-910e-a1f54b84c7e5 (Start menu power button) GUID Alias: UIBUTTON_ACTION Possible Setting Index: 000 Possible Setting Friendly Name: Sleep Possible Setting Index: 001 Possible Setting Friendly Name: Hibernate Possible Setting Index: 002 Possible Setting Friendly Name: Shut down Current AC Power Setting Index: 0x00000000 Current DC Power Setting Index: 0x00000000 Subgroup GUID: 501a4d13-42af-4429-9fd1-a8218c268e20 (PCI Express) GUID Alias: SUB_PCIEXPRESS Power Setting GUID: ee12f906-d277-404b-b6da-e5fa1a576df5 (Link State Power Management) GUID Alias: ASPM Possible Setting Index: 000 Possible Setting Friendly Name: Off Possible Setting Index: 001 Possible Setting Friendly Name: Moderate power savings Possible Setting Index: 002 Possible Setting Friendly Name: Maximum power savings Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000002 Subgroup GUID: 54533251-82be-4824-96c1-47b60b740d00 (Processor power management) GUID Alias: SUB_PROCESSOR Power Setting GUID: 893dee8e-2bef-41e0-89c6-b55d0929964c (Minimum processor state) GUID Alias: PROCTHROTTLEMIN Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0x00000064 Possible Settings increment: 0x00000001 Possible Settings units: % Current AC Power Setting Index: 0x00000005 Current DC Power Setting Index: 0x00000005 Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy) GUID Alias: SYSCOOLPOL Possible Setting Index: 000 Possible Setting Friendly Name: Passive Possible Setting Index: 001 Possible Setting Friendly Name: Active Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000000 Power Setting GUID: bc5038f7-23e0-4960-96da-33abaf5935ec (Maximum processor state) GUID Alias: PROCTHROTTLEMAX Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0x00000064 Possible Settings increment: 0x00000001 Possible Settings units: % Current AC Power Setting Index: 0x00000064 Current DC Power Setting Index: 0x00000064 Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99 (Display) GUID Alias: SUB_VIDEO Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e (Turn off display after) GUID Alias: VIDEOIDLE Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0xffffffff Possible Settings increment: 0x00000001 Possible Settings units: Seconds Current AC Power Setting Index: 0x0000003c Current DC Power Setting Index: 0x0000012c Power Setting GUID: aded5e82-b909-4619-9949-f5d71dac0bcb (Display brightness) Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0x00000064 Possible Settings increment: 0x00000001 Possible Settings units: % Current AC Power Setting Index: 0x00000064 Current DC Power Setting Index: 0x00000028 Power Setting GUID: f1fbfde2-a960-4165-9f88-50667911ce96 (Dimmed display brightness) Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0x00000064 Possible Settings increment: 0x00000001 Possible Settings units: % Current AC Power Setting Index: 0x00000032 Current DC Power Setting Index: 0x00000032 Power Setting GUID: fbd9aa66-9553-4097-ba44-ed6e9d65eab8 (Enable adaptive brightness) GUID Alias: ADAPTBRIGHT Possible Setting Index: 000 Possible Setting Friendly Name: Off Possible Setting Index: 001 Possible Setting Friendly Name: On Current AC Power Setting Index: 0x00000000 Current DC Power Setting Index: 0x00000000 Subgroup GUID: 9596fb26-9850-41fd-ac3e-f7c3c00afd4b (Multimedia settings) Power Setting GUID: 03680956-93bc-4294-bba6-4e0f09bb717f (When sharing media) Possible Setting Index: 000 Possible Setting Friendly Name: Allow the computer to sleep Possible Setting Index: 001 Possible Setting Friendly Name: Prevent idling to sleep Possible Setting Index: 002 Possible Setting Friendly Name: Allow the computer to enter Away Mode Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000000 Power Setting GUID: 10778347-1370-4ee0-8bbd-33bdacaade49 (Video playback quality bias.) Possible Setting Index: 000 Possible Setting Friendly Name: Video playback power-saving bias. Possible Setting Index: 001 Possible Setting Friendly Name: Video playback performance bias. Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000000 Power Setting GUID: 34c7b99f-9a6d-4b3c-8dc7-b6693b78cef4 (When playing video) Possible Setting Index: 000 Possible Setting Friendly Name: Optimise video quality Possible Setting Index: 001 Possible Setting Friendly Name: Balanced Possible Setting Index: 002 Possible Setting Friendly Name: Optimise power savings Current AC Power Setting Index: 0x00000000 Current DC Power Setting Index: 0x00000001 Subgroup GUID: e73a048d-bf27-4f12-9731-8b2076e8891f (Battery) GUID Alias: SUB_BATTERY Power Setting GUID: 637ea02f-bbcb-4015-8e2c-a1c7b9c0b546 (Critical battery action) GUID Alias: BATACTIONCRIT Possible Setting Index: 000 Possible Setting Friendly Name: Do nothing Possible Setting Index: 001 Possible Setting Friendly Name: Sleep Possible Setting Index: 002 Possible Setting Friendly Name: Hibernate Possible Setting Index: 003 Possible Setting Friendly Name: Shut down Current AC Power Setting Index: 0x00000002 Current DC Power Setting Index: 0x00000002 Power Setting GUID: 8183ba9a-e910-48da-8769-14ae6dc1170a (Low battery level) GUID Alias: BATLEVELLOW Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0x00000064 Possible Settings increment: 0x00000001 Possible Settings units: % Current AC Power Setting Index: 0x0000000a Current DC Power Setting Index: 0x0000000a Power Setting GUID: 9a66d8d7-4ff7-4ef9-b5a2-5a326ca2a469 (Critical battery level) GUID Alias: BATLEVELCRIT Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0x00000064 Possible Settings increment: 0x00000001 Possible Settings units: % Current AC Power Setting Index: 0x00000005 Current DC Power Setting Index: 0x00000005 Power Setting GUID: bcded951-187b-4d05-bccc-f7e51960c258 (Low battery notification) GUID Alias: BATFLAGSLOW Possible Setting Index: 000 Possible Setting Friendly Name: Off Possible Setting Index: 001 Possible Setting Friendly Name: On Current AC Power Setting Index: 0x00000001 Current DC Power Setting Index: 0x00000001 Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action) GUID Alias: BATACTIONLOW Possible Setting Index: 000 Possible Setting Friendly Name: Do nothing Possible Setting Index: 001 Possible Setting Friendly Name: Sleep Possible Setting Index: 002 Possible Setting Friendly Name: Hibernate Possible Setting Index: 003 Possible Setting Friendly Name: Shut down Current AC Power Setting Index: 0x00000000 Current DC Power Setting Index: 0x00000000 Power Setting GUID: f3c5027d-cd16-4930-aa6b-90db844a8f00 (Reserve battery level) Minimum Possible Setting: 0x00000000 Maximum Possible Setting: 0x00000064 Possible Settings increment: 0x00000001 Possible Settings units: % Current AC Power Setting Index: 0x00000007 Current DC Power Setting Index: 0x00000007
      My ComputerSystem Spec

  •    08 Mar 2018 #10

    Deleted
      My ComputerSystem Spec


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