Monitor won't sleep, screensaver won't come on

naujoks · 08 Mar 2018

Caledon Ken said:

Thanks for info.

If you could copy and paste energy report out of word and into text file I would feel more comfortable opening.

Tried search and came across lots of Dell issues. Could you share monitor type? It likely has a reset option, could you invoke just to be sure you are not fighting a monitor setting.

I notice when I search the Giogabyte site there is a Platform Power Management utility. Did you load? Not saying to load just asking did you load?

Energy report attached as txt.
The monitor is a Philips and I had it for over 3 years with various computers, it's never been a problem.
I did have the Gigabyte Platform Power Management utitlity loaded but since uninstalled it, but there's been no change.

Caledon Ken · 08 Mar 2018

Well nothing shows in that report. To be sure I ran the same energy report, I have the 8700K processor as well. Minor differences in that I run different apps but they are basically the same.

Might I propose that the issue is with Vid card. Without me looking does your MB have video out ports? Might I suggest removal of card and trying one of those port to either debunk or confirm my theory.

Maybe a fellow nVidia user knows of a setting that I am unaware of. Think this is set in Ge Force experience but not having one this needs to be confirmed.

naujoks · 09 Mar 2018

Turns out it was the crappy Gigabyte RGB Fusion software.
I only realised it is to blame when it failed to load correctly and all of a sudden the screen went to sleep as it should.
Uninstalled it, and now sleep is working.
Thanks for your help!

Caledon Ken · 09 Mar 2018

Excellent. Thanks for posting solution and marking thread solved. Others will find.

Eventually the clean boot process would have identified only it would have taken longer.

Emerald · 09 Jun 2018

naujoks said:

Turns out it was the crappy Gigabyte RGB Fusion software.
I only realised it is to blame when it failed to load correctly and all of a sudden the screen went to sleep as it should.
Uninstalled it, and now sleep is working.
Thanks for your help!

Thanks! That turned out to be the culprit too for me

MrD1sturbed · 23 Jul 2018

naujoks said:

Turns out it was the crappy Gigabyte RGB Fusion software.
I only realised it is to blame when it failed to load correctly and all of a sudden the screen went to sleep as it should.
Uninstalled it, and now sleep is working.
Thanks for your help!

So how do you control the RGB lights on the mobo without the Fusion software loaded?

Emerald · 23 Jul 2018

I finally gave up messing around with the software and now do it in the BIOS. I know you can't address lights individually like you can with the app, but I have managed to drown out that the monotony with all the other peripheral lights going crazy

ericnixmd · 23 Jul 2018

I have the same issue with a Dell Precision 3520.

frogger5687 · 14 Feb 2019

naujoks said:

Turns out it was the crappy Gigabyte RGB Fusion software.
I only realised it is to blame when it failed to load correctly and all of a sudden the screen went to sleep as it should.
Uninstalled it, and now sleep is working.
Thanks for your help!

Thank you. I've been having this issue since I built my current computer, I killed the gigabyte software in task manager, and my monitors shut off as expected. 🤣💖

kozzy · 14 Feb 2019

Glad this worked for you, I have seen this exact thing in the past, damn you gigabyte RGB fusion lol