Windows 10: Constant PC crashing/freezing


  1. Posts : 1
    Windows 10 Home
       05 Mar 2018 #1

    Constant PC crashing/freezing


    Hello!

    Brief description of problem: Over the past few months my PC has been randomly crashing/freezing. It doesn't seem to matter how large of a load it is trying to take on; whether i'm only writing a paper while listening to music, or i'm playing Counter Strike on one monitor and have multiple processes open on the other. The up time ranges anywhere between 1 minute to 12 hours.

    PC Specs:
    CPU - AMD FX-6300
    RAM - 16gb HyperX ddr3-1886
    Video Card - Radeon R7 370
    MOBO - GIGABYTE GA-970A-DS3P
    HHD - 1 TB
    Power Supply - 500w

    Continued Description of Problem: I recently ran a memtest on my ram and found out that one of the sticks were bad(It has been replaced with the ram currently listed above) this resolved about half of the issues I was facing. Before the ram was replaced I was getting a multitude of blue screens alongside the random freezing. The next and most recent step I've taken to restore my PC was replacing the hard drive. It doesn't seem to have fixed anything; one change I noticed after installing windows onto the new hard drive is that the time/timestamp on any browser, program or desktop doesn't display correctly. It has been replaced with some odd symbols- ex; https://gyazo.com/16eb15deb6d9e5e2fcaae2618a12b0ce , https://gyazo.com/63eff3026946796a175cdb11e13473b4 . With all this in mind I am assuming that we can exclude the RAM and HHD from potential problems.

    Additional Details on the Crashing/Freezing: As stated before it doesn't matter how much strain is on the PC, but crashing does seem more prevalent when playing games. When It does freeze/crash and there is audio playing the video will freeze but the audio will just mimic the last frequency it received. Sometimes it freezes and will go back to normal(This is a pretty rare occurrence).

    Thank you in advance for any advice/help; If you would like any additional information on specs/freeze details.
      My ComputerSystem Spec


  2. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Mar 2018 #2

    1) Run the beta version of the log collector and post a zip into this thread:
    Use extract > open
    log collector v2-beta08.zip
    In case the beta log collector does not work us the DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums

    2) Re-post any links or images using one drive or drop box share links

    3) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) chkdsk /scan
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec


 

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