Windows 10: Sleep Issue. Falls asleep at random. Solved

  1. Wenda's Avatar
    Posts : 172
    Windows 8.1.1 64-bit
       02 Mar 2018 #1

    Sleep Issue. Falls asleep at random.


    So, it's set to NEVER sleep (unless I tell it to), but persistently falls asleep randomly - sometimes it will run for hours, other times it will sleep if you turn your back on it for 5 minutes.

    It gets rather annoying after a very short time.

    Any ideas?

    Thanks.

    Wenda.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,577
    Windows 10 Pro x64 Build 1803
       05 Mar 2018 #2

    Hi Wenda

    Check the Battery heading in Advance Power settings. There are settings within this that determine how the machine should react to battery events, (critical and low power), one option is "Sleep".
      My ComputerSystem Spec

  3.    06 Mar 2018 #3

    Are you sure it's "SLEEPING" after 5 minutes?
    Most laptops have a power setting that turns off the display after a period of time (to conserve the battery).
    The timer starts when you're not using either keyboard or mouse.

    So ... does your computer display come back on as soon as you press a key or move the mouse?
      My ComputerSystem Spec

  4. Wenda's Avatar
    Posts : 172
    Windows 8.1.1 64-bit
    Thread Starter
       18 Mar 2018 #4

    margrave55 said: View Post
    Are you sure it's "SLEEPING" after 5 minutes?
    Most laptops have a power setting that turns off the display after a period of time (to conserve the battery).
    The timer starts when you're not using either keyboard or mouse.

    So ... does your computer display come back on as soon as you press a key or move the mouse?
    All set to never turn off the display.

    Hasn't been an issue until fairly recently.

    Sometimes it will run unattended for hours - other times I'll go to make a coffee and it's in snooze-land by the time I get back.


    Wenda.
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 10,577
    Windows 10 Pro x64 Build 1803
       19 Mar 2018 #5

    Did you try stuff in posting #2
      My ComputerSystem Spec

  6.    22 Mar 2018 #6

    Try the following and see if it provides clues on what is causing it to sleep. Let me know if you have any questions.

    Logging power events with Event viewer. (Event 1 for Wake, 42 Sleep)

    1. Press and hold the Windows Key + R
    2. Type eventvwr.msc in Run box to open Event Viewer
    3. Expand Windows Logs
    4. Right-click on the System event log
    5. Choose Filter Current Log from the menu

    • Type 42 in the <All Event IDs> text box
    • Select Kernel-Power and Power-Troubleshooter then click OK

    5. This will display all the Shutdown Events
    6. Look under the General tab on the window below for each issue

      My ComputerSystem Spec


  7. Posts : 20,793
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Mar 2018 #7

    If the computer still needs troubleshooting perform the following trial and error steps:

    1) open control panel > large or small icons > click troubleshooting > run the power troubleshooter > post into the thread any result that displayed fixed or any result that was unable to be fixed.

    2) open administrative command prompt and type or copy and paste:
    powercfg.exe /hibernate off
    Check the computer's sleep and wake

    3) open administrative command prompt and type or copy and paste:
    powercfg.exe /hibernate on
    Check the computer's sleep and wake

    Report the results for each of the above into the thread.
    Make sure that when all troubleshooting steps have been completed that hibernation remains on(this was only for testing purposes)
      My ComputerSystem Spec

  8. Wenda's Avatar
    Posts : 172
    Windows 8.1.1 64-bit
    Thread Starter
       1 Week Ago #8

    Sorry for the huge delay in replying - the machine ended up dying completely. Offline for some time, but have now replaced it with a new machine. Thanks all. :)
      My ComputerSystem Spec

  9. Caledon Ken's Avatar
    Posts : 10,577
    Windows 10 Pro x64 Build 1803
       1 Week Ago #9

    Hope you got your data from it.

    Thanks for sharing.
      My ComputerSystem Spec


 

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