Surface Pro 2017, Win10Pro x64: Explorer crash Windows.UI.XamlHost.dll

Callender · 15 Mar 2018

I'd say try updating your graphics driver.

*** WARNING: Unable to verify timestamp for igd10iumd64.dll
*** ERROR: Module load completed but symbols could not be loaded for igd10iumd64.dll

MonkeyMan123 · 16 Mar 2018

Thanks Callender. I did do this already.

Is there anyway to see what the most recent version of the graphics driver?
I have an Intel Iris Plus Graphics 640
and the driver is,
Version: 23.20.16.4944
Date: 2/4/2018

Callender · 16 Mar 2018

I use this to check: Download IntelÂ® Driver & Support Assistant

But i might be better to visit your computer manufacturer's website to check for graphics driver downloads.

theveterans · 16 Mar 2018

^ Issue with Surface devices is that only Microsoft Signed drivers are allowed to be installed with the hardware. My system is also the Surface Pro, but the explorer crash never happened to me. I suggest to perform a system restore to the point before the issue.

MonkeyMan123 · 16 Mar 2018

Thanks guys.

Callender: I think I have the most recent drivers
https://downloadcenter.intel.com/pro...-Graphics-640: Version: 15.65.4.494
Also most recent surface firmware
https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface >
https://www.microsoft.com/en-us/download/details.aspx?id=55484: SurfacePro_Win10_16299_1710007_0.msi

theveterans:
I have basically had this problem since day one with this machine (I just figured it would work itself out with a windows update). So no idea what version to restore to.

Any further suggestions?

theveterans · 17 Mar 2018

^ If it's since day 1, I highly recommend to do a fresh start and just reinstall all your programs and reconfigure their settings.

Fresh Start Windows 10 Windows 10 Tutorials

dencal · 17 Mar 2018

Suggest a nice CLEAN install using the latest ISO from M$....it sorted out all anomalies I had on my Surface Pro 4.
Make sure to back up all files and folders and keep separately, you can reinstall them after the clean installation.

Callender · 17 Mar 2018

Clean boot?

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Tutorials

Also disable any file sharing or file syncing types of programs.

Disable non microsoft context menu items (just to test)

Surface Pro 2017, Win10Pro x64: Explorer crash Windows.UI.XamlHost.dll-context-menu-manager.jpg

Grab Autoruns and check entries listed in Explorer tab and experiment with disabling possible problem third arty shell extensions.

Autoruns for Windows - Windows Sysinternals | Microsoft Docs

Check for updates for any software that is displayed anywhere in the "Everything" tab of autoruns. If updates are available fully remove the old software including remnants if possible before rebooting and installing latest versions.

MonkeyMan123 · 18 Mar 2018

Thanks everyone (callender, dencal, theveterans) for all of the suggestions.

I will work my way backwards starting with callender's suggestions and then work onto dencal's and the veterans approaches. And sorry for such a simple question but I assume a refresh is far simpler process than a clean install from an iso? Are there things the second will correct but not the first?