Windows 10: Surface Pro 2017, Win10Pro x64: Explorer crash Windows.UI.XamlHost.dll

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  1.    15 Mar 2018 #11

    I'd say try updating your graphics driver.

    *** WARNING: Unable to verify timestamp for igd10iumd64.dll
    *** ERROR: Module load completed but symbols could not be loaded for igd10iumd64.dll
      My ComputerSystem Spec

  2.    16 Mar 2018 #12

    Thanks Callender. I did do this already.

    Is there anyway to see what the most recent version of the graphics driver?
    I have an Intel Iris Plus Graphics 640
    and the driver is,
    Version: 23.20.16.4944
    Date: 2/4/2018
      My ComputerSystem Spec

  3.    16 Mar 2018 #13

    I use this to check: Download IntelĀ® Driver & Support Assistant

    But i might be better to visit your computer manufacturer's website to check for graphics driver downloads.
      My ComputerSystem Spec

  4.    16 Mar 2018 #14

    ^ Issue with Surface devices is that only Microsoft Signed drivers are allowed to be installed with the hardware. My system is also the Surface Pro, but the explorer crash never happened to me. I suggest to perform a system restore to the point before the issue.
      My ComputerSystem Spec

  5.    16 Mar 2018 #15

    Thanks guys.

    Callender: I think I have the most recent drivers
    https://downloadcenter.intel.com/pro...-Graphics-640: Version: 15.65.4.494
    Also most recent surface firmware
    https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface >
    https://www.microsoft.com/en-us/download/details.aspx?id=55484:
    SurfacePro_Win10_16299_1710007_0.msi

    theveterans:
    I have basically had this problem since day one with this machine (I just figured it would work itself out with a windows update). So no idea what version to restore to.

    Any further suggestions?
      My ComputerSystem Spec

  6.    17 Mar 2018 #16

    ^ If it's since day 1, I highly recommend to do a fresh start and just reinstall all your programs and reconfigure their settings.

    Fresh Start Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec

  7. dencal's Avatar
    Posts : 2,824
    W10 Pro + W10 Preview
       17 Mar 2018 #17

    Suggest a nice CLEAN install using the latest ISO from M$....it sorted out all anomalies I had on my Surface Pro 4.
    Make sure to back up all files and folders and keep separately, you can reinstall them after the clean installation.
      My ComputersSystem Spec

  8.    17 Mar 2018 #18

    Clean boot?

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Tutorials

    Also disable any file sharing or file syncing types of programs.

    Disable non microsoft context menu items (just to test)

    Click image for larger version. 

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    Grab Autoruns and check entries listed in Explorer tab and experiment with disabling possible problem third arty shell extensions.

    Autoruns for Windows - Windows Sysinternals | Microsoft Docs

    Check for updates for any software that is displayed anywhere in the "Everything" tab of autoruns. If updates are available fully remove the old software including remnants if possible before rebooting and installing latest versions.
      My ComputerSystem Spec

  9.    18 Mar 2018 #19

    Thanks everyone (callender, dencal, theveterans) for all of the suggestions.

    I will work my way backwards starting with callender's suggestions and then work onto dencal's and the veterans approaches. And sorry for such a simple question but I assume a refresh is far simpler process than a clean install from an iso? Are there things the second will correct but not the first?
      My ComputerSystem Spec


 
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