Random Explorer Crash

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  1.    25 Feb 2018 #1

    Random Explorer Crash

    Curious to know if someone can point me in the right direction of figuring out a random Explorer.exe crash. I've checked in event viewer and can't seem to pin point it. Looking for suggestions. Pasted below is the error and information levels found withing Event Viewer under the Application Windows Log. Nothing was under the System tab with the same timestamp.

    Faulting application name: Explorer.EXE, version: 10.0.16299.248, time stamp: 0x18ee648bFaulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126Exception code: 0xc0000409Fault offset: 0x00000000000a4c20Faulting process id: 0x2608Faulting application start time: 0x01d3ae2e65b3e67aFaulting application path: C:\Windows\Explorer.EXEFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: 9c9d637e-9fcc-4b0c-933c-ff5e03f7b95aFaulting package full name: Faulting package-relative application ID:

    Fault bucket , type 0Event Name: BEX64Response: Not availableCab Id: 0Problem signature:P1: Explorer.EXEP2: 10.0.16299.248P3: 18ee648bP4: ntdll.dllP5: 10.0.16299.248P6: effc9126P7: 00000000000a4c20P8: c0000409P9: 000000000000000aP10: Attached files:These files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Explorer.EXE_e955aa37c7629b74b0e89ea6 a9c5b2b518e27f93_b5c931e9_0fe403d7Analysis symbol: Rechecking for solution: 0Report Id: 9c9d637e-9fcc-4b0c-933c-ff5e03f7b95aReport Status: 4Hashed bucket:

    The shell stopped unexpectedly and explorer.exe was restarted.

    Fault bucket 1998361778256335745, type 5Event Name: BEX64Response: Not availableCab Id: 0Problem signature:P1: Explorer.EXEP2: 10.0.16299.248P3: 18ee648bP4: ntdll.dllP5: 10.0.16299.248P6: effc9126P7: 00000000000a4c20P8: c0000409P9: 000000000000000aP10: Attached files:\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F6.tmp.WERInternalMetadata.xmlThese files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_e955aa37c7629b74b0e89e a6a9c5b2b518e27f93_b5c931e9_435407eeAnalysis symbol: Rechecking for solution: 0Report Id: 9c9d637e-9fcc-4b0c-933c-ff5e03f7b95aReport Status: 268435456Hashed bucket: b41f87fa5fd938187bbb9b7315afd381
      My ComputersSystem Spec

  2.    25 Feb 2018 #2

    Hi, does this 'just happen' randomly when your computer is sitting idle, or when you are using explorer- in particular rt clicking sthg?
      My ComputerSystem Spec

  3.    25 Feb 2018 #3

    Randomly. I've noticed prolly about four times in the past week. So, I'm assuming something is tripping it. Does windows stash any more error reporting that I could look into other than the event viewer? Is there a program that I can download that will log more info to give me as to why?
      My ComputersSystem Spec

  4.    25 Feb 2018 #4

    I tried looking up the error codes, however they seem very random codes, and not specific to the probelm
      My ComputersSystem Spec

  5.    25 Feb 2018 #5

    I'd suggest eliminating hardware problems first.

    Have you been overclocking?
    If you have more than one stick of RAM, are they identical?
    Do a RAM test to eliminate problems that (there is a tutorial).

    Do some other stress testing, booting from a boot disk so as to eliminate your installed programs and any system corruption.

    Then you could try elimination:
    - compare after a clean boot
    -compare in Safe Mode
    but you'd have to leave your PC 'long enough' which is not exactly convenient.

    While you could generate a log of all events and then inspect it leading up to the crash, it's unlikely you'd actually gain much from it (Sysinternals ProcMon).

    You might get more using this- I'm afraid I'm no expert on analysing WER's and dmp files. Hopefully someone else
    will be able to suggest more.
    AppCrashView - View application crashes (.wer files) in Windows 7/Vista

    Crash reports are best handled in the BSOD section - will attract relevant attention. (Ok this isn't a BSOD).
    Last edited by dalchina; 25 Feb 2018 at 10:05.
      My ComputerSystem Spec

  6.    25 Feb 2018 #6

    Honestly, I don't think it's a hardware issue. I just built this machine a month ago. The only hardware that was carried over was the video card which is only a year old. It's an Asus Nvidia turbo 8gb card. I mean I do realize things can bad....
      My ComputersSystem Spec

  7.    25 Feb 2018 #7

    Okay try this. Make sure that Windows Error Reporting Service is started and enabled.
    Backup this reg key (export) and save it somewhere.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting]

    Then merge this reg file and reboot.


    Next time explorer crashes restart it and reboot.

    Check for dump here:


    If you find a dump - zip it and upload it.
      My ComputerSystem Spec

  8.    25 Feb 2018 #8

    Awesome. Thank yoi
      My ComputersSystem Spec

  9.    25 Feb 2018 #9

    Well let's see if you get a dump file. Maybe it won't work.
      My ComputerSystem Spec

  10.    25 Feb 2018 #10

    Gotcha. Installed. Wait n' see. I'll push it.

    ^sidenote^ I have been experiencing sound glitching, even more randomingly only with Adobe Illustrator and only on reboots. Totally non reproducible at will. So far I've uninstalled an let windows reinstall the audio drivers. So far... it hasn't happened. But just to throw that in the mix. It is still under warranty to have it repaired, however if it was faulty.... I'd assume it would happen all the the time.
      My ComputersSystem Spec

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