Windows 10: Sometimes computer enters boot loop, other times I see black screen

Page 1 of 4 123 ... LastLast
  1.    24 Feb 2018 #1

    Sometimes computer enters boot loop, other times I see black screen


    Hello,

    Recently, I think it was January, my computer started facing issues while booting. I could not determine the cause of the issue, but I have found a workaround that "fixes" it temporarily (once). Once I press the power button on my computer there are generally several cases of stuff that can happen:
    1. Computer enters bootloop. Restart button does not work. The bootloop looks like this (there are two distinct boot failures):
    1. Computer turns on, there is no video output, stays for 12~ seconds, turns off
    2. Computer turns on, keyboard flashes, Gigabyte logo appears, black screen with mouse pointer appears, turns off
    3. Go to 1. This process repeats endlessly.

    2. Computer turns on, but there is no video output, stays on until turned off by long pressing "on" button. Restart button does not work.
    3. Computer turns on and windows successfully boots

    The temporary fix that I found to work is to remove any number of RAM sticks. I usually remove one and just stack them until I'm left with two, then I put all of them back (I have 4 sticks). Any stick can be removed for this fix to work. Once the computer is turned on, it will stay on, there are no BSODs, it works flawlessly as far as I can tell. I keep it on until I'm forced to apply windows updates. I have tested the RAM with memtest, they checked out.

    The other things that I have tried were:
    - turning off fast boot (it seemed to work at first, but I think I was just lucky. This setting is still off)
    - updating windows (I think this started to happen after one of January's updates)
    - in-place upgrade of windows (How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community)

    At first I thought this might be PSU related, but after I managed to find the "fix" I have crossed out this possibility. I now suspect this could related to Spectre/Meltdown fixes. But I have no idea how to test that. I could be wrong on both.
    If anyone have any idea what else I could do to try and fix this please let me know. I'm not sure what type of information I should provide, so I'll just list my hardware right now:

    Code:
    Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: Z87-D3HP
    BIOS: F7
    Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    Memory: 16384MB RAM
    Card name: NVIDIA GeForce GTX 770
    Thanks to anyone willing to spend time with this issue.
      My ComputerSystem Spec

  2.    25 Feb 2018 #2

    Hi justasv, are all your RAM sticks identical in size and manufacturer? Have you tried swapping them around into different slots and checked the slots are squeaky clean? Additionally try booting with just one stick of RAM and doing a memcheck on each individual stick it may be that there is a dodgy stick in there that isn't showing up memtesting all of them at once..
      My ComputerSystem Spec

  3.    25 Feb 2018 #3

    Hi Soxmis,

    The RAM sticks are identical in every aspect. I bought two sets (2x16) in one go.
    I have memtested the RAM sticks individually and they are fine. I encountered the same issue by booting with any one of them (actually labeled them and changed to a different one once I encountered the same boot failure)
    I have tried swapping them around and it makes no difference (the issue still persists).
    Cleaning the slots was the first thing I did once this started, so it should be good in that regard.

    I found that there's such a thing as bootlog - I turned it on. Not sure if it will be useful, but I guess it's worth a try.
      My ComputerSystem Spec

  4.    26 Feb 2018 #4

    Problems with booting before OS starts are always of HW/FW origin. Start by checking BIOS version and eventually re-flash it with same or newer version. Fixes for Meltdown may require BIOS update but that becomes important only after OS starts.
      My ComputersSystem Spec


  5. Posts : 19,858
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Feb 2018 #5

    Please run this beta log collector using extract and post a zip into this thread for troubleshooting:
    log collector v2-beta08.zip
    In case the beta log collector does not work please use the DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  6.    26 Feb 2018 #6

    I had something similar not so long back, took it to the virtual mechanic and he said the boot process had been corrupted, and fixed it.
      My ComputerSystem Spec

  7.    26 Feb 2018 #7

    CountMike said: View Post
    Problems with booting before OS starts are always of HW/FW origin. Start by checking BIOS version and eventually re-flash it with same or newer version. Fixes for Meltdown may require BIOS update but that becomes important only after OS starts.
    Bios version is the latest (F7). I have not touched it in 3 years. I also did not apply any updates manually, everything that was installed came through windows update.


    zbook said: View Post
    Please run this beta log collector using extract and post a zip into this thread for troubleshooting:
    log collector v2-beta08.zip
    In case the beta log collector does not work please use the DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums
    The beta log collector finished with errors, but the zip seems to contain plenty of info. Let me know if it's missing something.
    Code:
    Listing installed software...
    Get-ItemProperty : Specified cast is not valid.
    At D:\_DATA\Desktop\za\resources\main.ps1:267 char:1
    + Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersi ...
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : NotSpecified: (:) [Get-ItemProperty], InvalidCastException
        + FullyQualifiedErrorId : System.InvalidCastException,Microsoft.PowerShell.Commands.GetItemPropertyCommand
    Attachment 178703
    Please also note that a few days ago I have experienced some BSODs because of COMODO (new windows version, old COMODO). But this is now resolved, so I hope it will not get in the way.



    elbmek said: View Post
    I had something similar not so long back, took it to the virtual mechanic and he said the boot process had been corrupted, and fixed it.
    Corrupted how?
    Sometimes computer enters boot loop, other times I see black screen Attached Files
      My ComputerSystem Spec


  8. Posts : 19,858
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Feb 2018 #8

    There were no mini or memory dump files.
    The logs displayed BSOD with bugcheck 3B.


    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings>
    a) > under performance click settings > on performance options click the advanced tab > under virtual memory click change >
    post an image of the virtual memory window into the thread
    b) > under startup and recovery click settings > post an image of the startup and recovery window into the thread
    2) free up space on drive C: so that there is 30 - 35 GB or more free space
    3) open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) chkdsk /scan
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    8) Make sure that there is no over clocking during the troubleshooting process
    9) For any BSOD please post a new zip into the thread:
    log collector v2-beta08.zip



    Code:
    2018-02-24 18:07	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8026a4c2aa9
    P4: ffffb3850eaa5b30
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\022418-29046-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-29625-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA596.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5D5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA653.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_b7908f9316b24ff37bdda54aa33cce10cdce23f3_00000000_cab_1840ac7c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 79f66163-8f1e-4807-8906-44e122c10b51
    Report Status: 2049
    Hashed bucket:2018-02-24 18:07	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8026a4c2aa9
    P4: ffffb3850eaa5b30
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\022418-29046-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-29625-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA596.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5D5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA653.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_b7908f9316b24ff37bdda54aa33cce10cdce23f3_00000000_0358a652
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 79f66163-8f1e-4807-8906-44e122c10b51
    Report Status: 4
    Hashed bucket:
    Code:
    Event[446]:  Log Name: System  Source: Service Control Manager  Date: 2018-02-24T20:07:38.643  Event ID: 7026  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: SIURBLYS  Description: The following boot-start or system-start driver(s) did not load: cmdhlpdamEhStorClass
    cmdhlp.sys COMODO Firewall Pro Helper Driver http://forums.comodo.com/index.php?a...0;attach=17692Requires registration
      My ComputerSystem Spec

  9.    26 Feb 2018 #9

    zbook said: View Post
    There were no mini or memory dump files.
    The logs displayed BSOD with bugcheck 3B.


    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings>
    a) > under performance click settings > on performance options click the advanced tab > under virtual memory click change >
    post an image of the virtual memory window into the thread
    b) > under startup and recovery click settings > post an image of the startup and recovery window into the thread
    2) free up space on drive C: so that there is 30 - 35 GB or more free space
    3) open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) chkdsk /scan
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    8) Make sure that there is no over clocking during the troubleshooting process
    9) For any BSOD please post a new zip into the thread:
    log collector v2-beta08.zip



    Code:
    2018-02-24 18:07    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8026a4c2aa9
    P4: ffffb3850eaa5b30
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\022418-29046-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-29625-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA596.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5D5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA653.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_b7908f9316b24ff37bdda54aa33cce10cdce23f3_00000000_cab_1840ac7c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 79f66163-8f1e-4807-8906-44e122c10b51
    Report Status: 2049
    Hashed bucket:2018-02-24 18:07    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8026a4c2aa9
    P4: ffffb3850eaa5b30
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\022418-29046-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-29625-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA596.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5D5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA653.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_b7908f9316b24ff37bdda54aa33cce10cdce23f3_00000000_0358a652
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 79f66163-8f1e-4807-8906-44e122c10b51
    Report Status: 4
    Hashed bucket:
    Code:
    Event[446]:  Log Name: System  Source: Service Control Manager  Date: 2018-02-24T20:07:38.643  Event ID: 7026  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: SIURBLYS  Description: The following boot-start or system-start driver(s) did not load: cmdhlpdamEhStorClass
    cmdhlp.sys COMODO Firewall Pro Helper Driver http://forums.comodo.com/index.php?a...0;attach=17692Requires registration
    The COMODO driver BSOD is a non-issue - I fixed it already
    Here's the requested info:
    Click image for larger version. 

Name:	image.png 
Views:	38 
Size:	10.7 KB 
ID:	178706Click image for larger version. 

Name:	image.png 
Views:	38 
Size:	13.2 KB 
ID:	178710
    I used to have "Small memory dump", but I guess windows reinstall reset that option.
    Code:
    Justas@SIURBLYS C:\Users\Justas
    $ sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    Justas@SIURBLYS C:\Users\Justas
    $ dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    
    Image Version: 10.0.16299.248
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    Justas@SIURBLYS C:\Users\Justas
    $ chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      1127424 file records processed.
    File verification completed.
      11876 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      29425 reparse records processed.
      1693194 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      29425 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      282886 data files processed.
    CHKDSK is verifying Usn Journal...
      34325600 USN bytes processed.
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     124022783 KB total disk space.
      88604636 KB in 754265 files.
        406304 KB in 282887 indexes.
             0 KB in bad sectors.
       1244015 KB in use by the system.
         65536 KB occupied by the log file.
      33767828 KB available on disk.
    
          4096 bytes in each allocation unit.
      31005695 total allocation units on disk.
       8441957 allocation units available on disk.
      My ComputerSystem Spec


  10. Posts : 19,858
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Feb 2018 #10

    Please make the following changes:
    1) Move the dot from custom size to system managed size
    2) Check the box to Automatically manage paging file size for all drives
    3) Change system failure write debugging information from Kernel memory dump to Automatic memory dump
    4) Reboot
    5) Recheck the settings for Virtual memory and system failure to make sure that they are reset to the above settings.
    6) Indicate the progress made with increasing free space on the C: drive
    7) What were the steps made to fix Comodo?
      My ComputerSystem Spec


 
Page 1 of 4 123 ... LastLast

Related Threads
Boot Loop problem on insider computer in Drivers and Hardware
Shortly after installing 17093 my old insider computer started behaving oddly. It would go into a boot loop with post error codes of b4 and 15 and I cannot boot from the SSD. I installed 17101 when it was released and the same thing is happening...
Recently, whenever I put my computer into sleep mode it will turn on shortly after. Most times, I can hear my computer turn on as I am walking away. I know there may be similar posts, but none of them have solved my specific problem. I have already...
My laptop is running windows 10 32bit pro and ever since upgrading, the computer boots to a black screen but there are other times it will boot up correctly, does anybody have a solution to this
I've had this problem for a while and I've recently with help of someone else, been able to get to the login screen and acutally log in by booting through a USB. But then when I try to revert, it restarts and when it reboots. It get's locked in a...
Alright so, i installed windows 10 had it working for about a week my graphics card was away for repair and when i finally got it back i tried installing it only to discover my PCI slot on my mobo was bad. So i ordered a new mobo when i got the new...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:52.
Find Us