Crashes, newly installed and no improvement

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 45
    W8
    Thread Starter
       #11

    Thanks again
    I have done the following scans:
    Chkdsk C: on the SSD(the ssd has only one working partition, C:) and also Chkdsk on the USB(one partition) :
    I have tried to collect the date as per instruction and got the error result below.
    Done the tests on the SSD and USB and are also here below.
    I hope I got the details you mentioned, more or less. The "HD Tune" results look ok to me.
    In this case I am not sure how to proceed from here !
    Attached Thumbnails Attached Thumbnails Crashes, newly installed and no improvement-ssd-bench.jpg   Crashes, newly installed and no improvement-ssd-error-scan.jpg   Crashes, newly installed and no improvement-ssd-health.jpg   Crashes, newly installed and no improvement-usb-bench.jpg   Crashes, newly installed and no improvement-usb-error-scan.jpg  

    Crashes, newly installed and no improvement Attached Files
      My Computer


  2. Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    See post #8.
    Please post a zip into the thread for the log collector.
      My Computer


  3. Posts : 45
    W8
    Thread Starter
       #13

    I'm sorry, I was a bit slow on this.
    Crashes, newly installed and no improvement Attached Files
      My Computer


  4. Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    1) Open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\MEMORY.DMP
    2) zip the file > upload it to one drive or drop box > post a share link into the thread.
    The size of the file is approximately 735 MB




    Code:
    19/02/2018 8:33 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800327709ac
P4: ffff8b82dd41f398
P5: ffff8b82dd41ebe0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\021918-8390-01.dmp
\\?\C:\Windows\TEMP\WER-13984-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E4E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E5F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_2a6f9126d74b5b32bf862118d82a4c63cd2539_00000000_cab_17a88349

Analysis symbol: 
Rechecking for solution: 0
Report Id: 05d65add-d4be-4af9-9924-f81fb6fda553
Report Status: 2049
Hashed bucket:19/02/2018 8:33 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800327709ac
P4: ffff8b82dd41f398
P5: ffff8b82dd41ebe0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\021918-8390-01.dmp
\\?\C:\Windows\TEMP\WER-13984-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E4E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E5F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_2a6f9126d74b5b32bf862118d82a4c63cd2539_00000000_02f04e6e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 05d65add-d4be-4af9-9924-f81fb6fda553
Report Status: 4
Hashed bucket:
    Last edited by zbook; 20 Feb 2018 at 21:13.
      My Computer


  5. Posts : 45
    W8
    Thread Starter
       #15

    Thanks.
    My apology for the late reply. Just got up here.
    Here the link to the MemDump. Is there a need to run memtest?
      My Computer


  6. Posts : 45
    W8
    Thread Starter
       #16

    kiwig said:
    Thanks.
    My apology for the late reply. Just got up here.
    Here the link to the MemDump. Is there a need to run memtest?
    Just did run the W10 memtest. It states hardware problem.[emoji54]
      My Computer


  7. Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    There was 1 misbehaving hardware driver identified.

    1) Using device manager uninstall igdkmd.sys Intel Graphics drivers
    igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys
    igdkmd64.sys Tue Oct 17 20:39:02 2017 (59E6B0B6)

    2) Install new driver from the Asus website:
    ASUS ZenBook UX310UA Driver & Tools | Laptops | ASUS Global

    3) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials

    4) In case replacement RAM is needed this is a quick method to get information as the website has a scanner:
    Crucial System Scanner | Crucial.com





    Code:
    Name    Intel(R) HD Graphics 620PNP Device ID    PCI\VEN_8086&DEV_5916&SUBSYS_15A01043&REV_02\3&11583659&0&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD Graphics 620Adapter RAM    1.00 GB (1,073,741,824 bytes)Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd12umd64.dllDriver Version    22.20.16.4836INF File    oem13.inf (iKBLD_w10_DS section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xEE000000-0xEEFFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x0000F000-0x0000F03FIRQ Channel    IRQ 4294967290Driver    c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys (22.20.16.4836, 12.80 MB (13,422,568 bytes), 12/11/2017 11:31 PM)
      My Computer


  8. Posts : 45
    W8
    Thread Starter
       #18

    zbook said:
    There was 1 misbehaving hardware driver identified.

    1) Using device manager uninstall igdkmd.sys Intel Graphics drivers
    igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys
    igdkmd64.sys Tue Oct 17 20:39:02 2017 (59E6B0B6)

    2) Install new driver from the Asus website:
    ASUS ZenBook UX310UA Driver & Tools | Laptops | ASUS Global

    3) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials

    4) In case replacement RAM is needed this is a quick method to get information as the website has a scanner:
    Crucial System Scanner | Crucial.com





    Code:
    Name    Intel(R) HD Graphics 620PNP Device ID    PCI\VEN_8086&DEV_5916&SUBSYS_15A01043&REV_02\3&11583659&0&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD Graphics 620Adapter RAM    1.00 GB (1,073,741,824 bytes)Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd12umd64.dllDriver Version    22.20.16.4836INF File    oem13.inf (iKBLD_w10_DS section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xEE000000-0xEEFFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x0000F000-0x0000F03FIRQ Channel    IRQ 4294967290Driver    c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys (22.20.16.4836, 12.80 MB (13,422,568 bytes), 12/11/2017 11:31 PM)
    Thanks for all your efforts.
    In the bus on my way to work.

    Using Tapatalk
      My Computer


  9. Posts : 45
    W8
    Thread Starter
       #19

    kiwig said:
    Thanks for all your efforts.
    In the bus on my way to work.

    Using Tapatalk
    I could not get memtest86+ to run on my laptop, no matter what I did try. Instead memtest86 and here below the results.
    To me it looks I have to get an RMA for the 8 month old Zenbook.
    What do you think?
    In any case, thanks for your support. Very much appreciated. Greetings from the cold DE(EU)
      My Computer


  10. Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       #20

    Absolutely. You should not be getting any errors.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:55.
Find Us




Windows 10 Forums