Windows 10: Crashes, newly installed and no improvement

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  1. Posts : 16,245
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #21

    Just 1 error indicates malfunctioning RAM.
    The computer only has 1 RAM module.
    New computers should not be having both RAM and driver problems.
      My ComputerSystem Spec

  2.    22 Feb 2018 #22

    zbook said: View Post
    Just 1 error indicates malfunctioning RAM.
    The computer only has 1 RAM module.
    New computers should not be having both RAM and driver problems.
    Thanks @zbook for all your efforts and patience. ASUS has accepted my RMA request and I have sent off the laptop. Will report back when I get it back.
      My ComputerSystem Spec


  3. Posts : 16,245
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Feb 2018 #23

    Your very welcome.
    That's good news.
      My ComputerSystem Spec

  4.    06 Mar 2018 #24

    zbook said: View Post
    Your very welcome.
    That's good news.
    Update:
    A few days ago I received my RMA laptop back. Everything working flawlessly now.
    After asking ASUS I have been told that they replaced the motherboard.
    Many thanks @zbook
      My ComputerSystem Spec


  5. Posts : 16,245
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Mar 2018 #25

    Terrific.
    Thank you for the follow up.
    What did they say about the RAM?
    Did they only replace the motherboard and not the RAM or motherboard with RAM?
      My ComputerSystem Spec

  6.    06 Mar 2018 #26

    zbook said: View Post
    Terrific.
    Thank you for the follow up.
    What did they say about the RAM?
    Did they only replace the motherboard and not the RAM or motherboard with RAM?
    All I got told is that they replaced the MB, and by a second look right now, I believe incl. RAM. I had e-mailed them the result of the W10-test and Memtest results.
    Must say, the service has been prompt and I have been kept informed during the RMA.
      My ComputerSystem Spec

  7.    06 Mar 2018 #27

    Sounds like you got great customer service from ASUS, congratulations and mark your topic solved, if you are happy with the outcome.
      My ComputerSystem Spec


 
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