Windows 10: Crashes, newly installed and no improvement

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  1.    20 Feb 2018 #11

    Thanks again
    I have done the following scans:
    Chkdsk C: on the SSD(the ssd has only one working partition, C and also Chkdsk on the USB(one partition) :
    I have tried to collect the date as per instruction and got the error result below.
    Done the tests on the SSD and USB and are also here below.
    I hope I got the details you mentioned, more or less. The "HD Tune" results look ok to me.
    In this case I am not sure how to proceed from here !
    Attached Thumbnails Attached Thumbnails SSD Bench.JPG   SSD Error Scan.JPG   SSD Health.JPG   USB Bench.JPG   USB Error Scan.JPG  

    Crashes, newly installed and no improvement Attached Files
      My ComputerSystem Spec


  2. Posts : 16,246
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #12

    See post #8.
    Please post a zip into the thread for the log collector.
      My ComputerSystem Spec

  3.    20 Feb 2018 #13

    I'm sorry, I was a bit slow on this.
    Crashes, newly installed and no improvement Attached Files
      My ComputerSystem Spec


  4. Posts : 16,246
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #14

    1) Open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\MEMORY.DMP
    2) zip the file > upload it to one drive or drop box > post a share link into the thread.
    The size of the file is approximately 735 MB




    Code:
    19/02/2018 8:33 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800327709ac
P4: ffff8b82dd41f398
P5: ffff8b82dd41ebe0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\021918-8390-01.dmp
\\?\C:\Windows\TEMP\WER-13984-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E4E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E5F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_2a6f9126d74b5b32bf862118d82a4c63cd2539_00000000_cab_17a88349

Analysis symbol: 
Rechecking for solution: 0
Report Id: 05d65add-d4be-4af9-9924-f81fb6fda553
Report Status: 2049
Hashed bucket:19/02/2018 8:33 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800327709ac
P4: ffff8b82dd41f398
P5: ffff8b82dd41ebe0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\021918-8390-01.dmp
\\?\C:\Windows\TEMP\WER-13984-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E4E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E5F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_2a6f9126d74b5b32bf862118d82a4c63cd2539_00000000_02f04e6e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 05d65add-d4be-4af9-9924-f81fb6fda553
Report Status: 4
Hashed bucket:
    Last edited by zbook; 20 Feb 2018 at 21:13.
      My ComputerSystem Spec

  5.    21 Feb 2018 #15

    Thanks.
    My apology for the late reply. Just got up here.
    Here the link to the MemDump. Is there a need to run memtest?
      My ComputerSystem Spec

  6.    21 Feb 2018 #16

    kiwig said: View Post
    Thanks.
    My apology for the late reply. Just got up here.
    Here the link to the MemDump. Is there a need to run memtest?
    Just did run the W10 memtest. It states hardware problem.Crashes, newly installed and no improvement
      My ComputerSystem Spec


  7. Posts : 16,246
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #17

    There was 1 misbehaving hardware driver identified.

    1) Using device manager uninstall igdkmd.sys Intel Graphics drivers
    igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys
    igdkmd64.sys Tue Oct 17 20:39:02 2017 (59E6B0B6)

    2) Install new driver from the Asus website:
    ASUS ZenBook UX310UA Driver & Tools | Laptops | ASUS Global

    3) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials

    4) In case replacement RAM is needed this is a quick method to get information as the website has a scanner:
    Crucial System Scanner | Crucial.com





    Code:
    Name    Intel(R) HD Graphics 620PNP Device ID    PCI\VEN_8086&DEV_5916&SUBSYS_15A01043&REV_02\3&11583659&0&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD Graphics 620Adapter RAM    1.00 GB (1,073,741,824 bytes)Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd12umd64.dllDriver Version    22.20.16.4836INF File    oem13.inf (iKBLD_w10_DS section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xEE000000-0xEEFFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x0000F000-0x0000F03FIRQ Channel    IRQ 4294967290Driver    c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys (22.20.16.4836, 12.80 MB (13,422,568 bytes), 12/11/2017 11:31 PM)
      My ComputerSystem Spec

  •    21 Feb 2018 #18

    zbook said: View Post
    There was 1 misbehaving hardware driver identified.

    1) Using device manager uninstall igdkmd.sys Intel Graphics drivers
    igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys
    igdkmd64.sys Tue Oct 17 20:39:02 2017 (59E6B0B6)

    2) Install new driver from the Asus website:
    ASUS ZenBook UX310UA Driver & Tools | Laptops | ASUS Global

    3) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials

    4) In case replacement RAM is needed this is a quick method to get information as the website has a scanner:
    Crucial System Scanner | Crucial.com





    Code:
    Name    Intel(R) HD Graphics 620PNP Device ID    PCI\VEN_8086&DEV_5916&SUBSYS_15A01043&REV_02\3&11583659&0&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD Graphics 620Adapter RAM    1.00 GB (1,073,741,824 bytes)Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd12umd64.dllDriver Version    22.20.16.4836INF File    oem13.inf (iKBLD_w10_DS section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xEE000000-0xEEFFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x0000F000-0x0000F03FIRQ Channel    IRQ 4294967290Driver    c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys (22.20.16.4836, 12.80 MB (13,422,568 bytes), 12/11/2017 11:31 PM)
    Thanks for all your efforts.
    In the bus on my way to work.

    Using Tapatalk
      My ComputerSystem Spec

  •    21 Feb 2018 #19

    kiwig said: View Post
    Thanks for all your efforts.
    In the bus on my way to work.

    Using Tapatalk
    I could not get memtest86+ to run on my laptop, no matter what I did try. Instead memtest86 and here below the results.
    To me it looks I have to get an RMA for the 8 month old Zenbook.
    What do you think?
    In any case, thanks for your support. Very much appreciated. Greetings from the cold DE(EU)
      My ComputerSystem Spec


  • Posts : 6,855
    Windows 10 Pro x64 Build 1709
       21 Feb 2018 #20

    Absolutely. You should not be getting any errors.
      My ComputerSystem Spec


  •  
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