Fast reboot worked for me. Thanks.
Fast reboot worked for me. Thanks.
I don't know if this was mentioned in this long support thread or not but apparently there apparently is an issue causing the restart to hang when performing a Windows 10 cumulative update if you have a Logitech wireless mouse and/or keyboard attached to you system.
Each and every time my HP laptop was being updated with a cumulative update it would restart but after the logo would appear the screen would go black and all I would see is a circle of white dots. I found a thread that said that if you had devices plugged into the USB ports remove them during the restart and everything would work. Being a bit skeptical I asked two local techs if they had seen this behavior and they said that they had but only with Logitech wireless mice and/or keyboards and they confirmed that removing the wireless receiver from the USB port did cause the restart to continue. Their speculation is that Microsoft added some security verification process to the cumulative updates where they (Microsoft) attempt to communicate with the device plugged into the USB port and if it cannot talk to that device the update process goes into a loop and waits until it can talk to the device or the device is removed. Note that I posted a question about this on the Microsoft Community forum and members there confirmed that Logitech mice were reported to have this issue.
Yesterday I submitted a support ticket to Logitech over this issue and they acknowledged that they were actively looking at the cause.
So, for now if you are having this issue of a stalled restart and you have a Logitech wireless mouse or keyboard plugged in, simply remove the wireless receiver and replaced it after Windows starts completing the remainder of the updates.
I had the problem on a Acer aspire e5-573 series
Hope this helps
I'm not sure if this will work, but you could force shutdown 3-4 times to enter recovery mode. When there, select the Advanced Startup Options and then select the Low resolution (VGA) option or similar. This should boot the computer in 800x600 screen mode using the Microsoft Basic Display Adapter. Once in the desktop, install the chipset and graphics drivers and at next restart you should be fine!
After spending hours on black screen issues in Windows 10 and finally seemingly having SOLVED the problems I want to share my working solutions:
1. Slow start up after sleep: Solved with the ULPS solution by changing Enable ULPS in the Registry, as described e..g. in this Microsoft post: Win 10 booting delay caused by AMD graphic driver in my laptop - Microsoft Community
2. Black screen on boot (before and after Windows login): This turned out to be a complex problem with my AMD drivers. Here is my situation on a HP Pavilion dv7 laptop after upgrading to Windows 10:
- Intel HD Grahics 3000
- AMD Radeon HD 7400M
Here is what I did that finally worked:
- The culprit turned out to be the AMD drivers in version 15.7.1, but roll back to the previous 15.7 version was not available to me, so I had to delete the drivers alltogether. After that the computer started again without a black screen.
- The problem with just deleting the AMD drivers is that after a while the AMD drivers would update again automatically in the background, causing the screen to go black a few minutes after login.
- First I tried preventing Windows Update from updating automatically, but this only delayed the problem, since apparantly the driver update would happen anyway, just at a later moment.
- The solution to AMD drivers updating automatically I eventually solved using the Show and Hide tool that Microsoft made available here: https://support.microsoft.com/en-us/kb/3073930
- I first made sure the Windows Update was not on automatic update, then I just deleted the AMD drivers. After a restart my Display Adapters would be like:
- Intel HD Graphics 3000
- Microsoft Basic Display-adapter
The final step in solving my black screen issues was then:
- Using the Show and Hide tool; there the problem-causing AMD driver update would be listed and I just selected this driver update to be hidden. Also after several restarts everything seems to start up nice and smoothly.
After these steps both the slow start after sleep as well as the black screen issues seem history. I keep my fingers crossed.
Microsoft Basic Display Adapter has no 3D hardware acceleration support. It is just to make the graphics card show graphics on screen until you install the graphics drivers. Everything is done in software and it is VERY slow. I recommend finding an AMD driver that works without any problem, doesn't have to be the latest one. Then use show/hide tool to block and AMD updates. I don't know if this applies to your case as well, but I have found that the Catalyst driver causes the black screen issue while the Crimson driver works OK. So prefer latest Crimson driver over Catalyst if given the choice.
"So, for now if you are having this issue of a stalled restart and you have a Logitech wireless mouse or keyboard plugged in, simply remove the wireless receiver and replaced it after Windows starts completing the remainder of the updates."
I also have an HP laptop with both a wireless Logitech mouse and keyboard using one unifying usb receiver and have never had any issue with a Cum Update or restarting to black screen. I suppose it can be something to try but the issue is not Logitech's fault, as far as I can determine. Both the mouse and keyboard are over 2 yrs old too.
Hey guys. I have a new Dell Inspiron 7378 with Windows 10 Professional loaded and I'm having this exact issue, but NOTHING in this thread has worked for me.
I can conduct a blind login. I believe Iím successfully logging into windows, because I can see a spinning processing circle occasionally next to the cursor, I can hear the CPU fan start spinning loudly as your profile loads, and I ultimately hear the audio chime that occurs when you log in.
That is IT. Windows Key + P solution proposed here does not work. No known function in Windows works. No Ctrl-Alt-Del, no right click on the desktop. I've connected the laptop to a variety of external displays and all that happens is the laptop display is duplicated.
I can boot into Safe Mode with Low Resolution, but am met with the same results above. If I try and boot into conventional Safe Mode with Networking, the laptop does not complete its POST operation and gets stuck on the Dell pre-Windows logo. My only fix here is to drain the battery and then start over.
Dell technical support is telling me reinstalling Windows is the only fix now, but I am having a hard time accepting that as the only solution.
Any other things you guys can think of???