Windows 10: Windows stuck at blue screen with clock Solved

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  1.    18 Feb 2018 #1

    Windows stuck at blue screen with clock


    Hi
    I switched on this morning and Windows won't go past the blue screen with clock.

    Keyboard is OK - it works in BIOS
    I have powered off and on several times to try an trigger repair options but I don't get a repair screen.

    Any advice welcome

    Dave
      My ComputerSystem Spec

  2.    18 Feb 2018 #2

    Hi, try downloading and creating Kyhi's boot disk based on Win 10 available from the top of the Software and Apps section here.

    Run HD Tune (on that disk) - Health tab, and check your disks are ok. Post the result (screenshot of GUI, not text).

    Please post a screenshot of your partitions using Minitool Partition Wizard (on Kyhi's disk), expanding all columns so text is visible, and including all columns.
    To post a screenshot please use the icon above your post to the left of the video icon.

    You can then also use file explorer to access your disks and if necessary create backups of essential data, provided you can gain access.

    Do you have disk images? (We constantly recommend users use disk imaging e..g Macrium Reflect (free) so they can restore their PC and disks to a previous functional state- even if you need to replace a failed disk).

    Failing that, do you have full backups of data?

    I don't know what a blue screen with a clock is, sorry. Do you mean you don't get to a login screen? Or are you seeing the lock screen- the one before the login screen?
    Last edited by dalchina; 18 Feb 2018 at 07:30.
      My ComputerSystem Spec

  3.    18 Feb 2018 #3

    Yes it is the lock screen just before log in. Normally I would press a key and see the sign on box. At the moment nothing happens. I can only power down using the min PC power button.

    I will try Kyhi's disk
    Dave
      My ComputerSystem Spec


  4. Posts : 6,422
    10 Home x64 (1709) (10 Pro on 2nd pc)
       18 Feb 2018 #4

    dalchina said: View Post
    I don't know what a blue screen with a clock is, sorry. Do you mean you don't get to a login screen? Or are you seeing the lock screen- the one before the login screen?
    The lock screen is before the login screen and has the clock in the lower left corner. Usually it has a lock screen picture (Spotlight, default picture or whatever) but before the picture loads it is blue. Sounds like it's not getting past the lock screen at boot.
      My ComputersSystem Spec

  5.    18 Feb 2018 #5

    I had a recovery disk but it just showed as a non bootable disk :-(
    Dave
      My ComputerSystem Spec

  6.    18 Feb 2018 #6

    And did you have system restore enabled?
      My ComputerSystem Spec

  7.    18 Feb 2018 #7

    I must be doing something wrong here. I downloaded KyHi's ISO and used Rufus to create a bootable USB from that ISO. I restarted and selected the USB in the BIOS but I just get a non bootable disk error

    Dave
      My ComputerSystem Spec

  •    18 Feb 2018 #8

    Try Option 2 here, noting the distinction between UEFI and legacy boot
    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec

  •    18 Feb 2018 #9

    OK I've got kyhi's disk to boot (Fast boot was enabled in BIOS disabling that enabled it to progress)
    I can't see HD tune on that disk.
    However I can access all disks although they are labelled differently to what I usually see (e.g. the OS disk is E: not C - most of my data is on separate drives to the OS and programme disk, so I am tempted just to clean install. My thinking is :
    Move the small amount of data off the OS drive
    Unplug all drives but the OS drive
    Format the system drive
    Download an ISO of Windows 10 Pro (if I can find one as the PC on which I type this does not have 10 Pro)
    Clean install onto that drive
    Replug the data drives
    Reload apps

    Is there anything I would be doing wrong there?

    Dave
      My ComputerSystem Spec

  •    18 Feb 2018 #10

    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Post 1
    Click image for larger version. 

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    - try the start menu

    Disk letters are almost always different viewed offline.

    Win 10 iso's are freely downloadable - there's a Tutorial.
    Or simply search for Media Creation Tool. Make sure you run that on a similar PC (base language, both 64 or 32 bits) so you get a compatible iso. If you have one on your PC it may be an older build. An iso can install Home or Pro.

    Sure you can clean install if you wish, but before you do so, check your disk. There's no point running with a failing disk.
      My ComputerSystem Spec


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