Problems with the Restart and Shutdown Buttons

Good morning everyone,
I have an Hp running Win10 Pro. When I want to shutdown or restart, The buttons don't seem to work. I end up doing a "hard" shutdown. Has anyone experienced that and if you have, how do you fix it? Thank you in advance for any help I receive on this.

I need some clarification, you say you have an HP but the My Computer section describes a Lenovo machine. I can't check which device you have. Are the buttons on the device or are you referring to the icons and options on the Start menu?

There are ten different ways to shutdown your PC given in the following tutorial. How many of these work?

Shut Down Computer in Windows 10

philc43 said:

I need some clarification, you say you have an HP but the My Computer section describes a Lenovo machine. I can't check which device you have. Are the buttons on the device or are you referring to the icons and options on the Start menu?

There are ten different ways to shutdown your PC given in the following tutorial. How many of these work?

Shut Down Computer in Windows 10

I need to change that in the My computer section. I primarily use the Hp for work purposes. The Lenovo is a spare computer that I am not running at the time. However, I am talking about the icons in the start menu.

Check to make sure that fast startup is not turned on. I had this EXACT problem and the fix for me was to disable fast user startup in your power options. Hope this help! :)

afdude08 said:

Check to make sure that fast startup is not turned on. I had this EXACT problem and the fix for me was to disable fast user startup in your power options. Hope this help! :)

Thank you for the info. I decided to just use the lid as a way to shut down. However, I am going to take a look at that and if that is the case, I will change it. Thank you again for the information!!