"Reboot and select proper boot device" after automatic windows update

coffeeortea · 14 Feb 2018

Things I've tried:
Googling, cleaning ram, making sure cables are working, calling microsoft tech support.
I have 2 case numbers, was transferred 4 times ~ 3 hours with mdst remote access support, each time having to repeat the same thing over again - name, number, restart pc, run scans + virus scans (sfc /scannow).
What happened:
Windows auto update triggered, once complete it restarted automatically, then I get the "Reboot and select proper device or reset boot media....." black screen. Rebooted and checked uefi bios, nothing looks out of the ordinary to me. Resetting again would give that message. The only way I can get into my home screen is when I hold power off for 10 seconds and power on again.
Now i'm in home screen and I can tell something is wrong, my computer is very laggy. simple tasks like right clicking on nothing take 5-10 seconds. I open up chrome and cpu freezes. Support techs run mdst, runs windows defender scan and cpu freezes again. Was unable to restore point because I am unable to save restore point for a few months now. Some programs work, like edge, malwarebytes, windows explorer, IE. Would really love to reinstall windows but I can't do it without wiping everything (reinstall but keep files does not work).
When I was in bios I noticed my boot option 1 is my HD, and 2 is my cd drive. My windows is installed on my ssd, I have no option to choose that as my boot option 1. CPU has been working fine for 5 years with upgraded parts from time to time.
Currently running:
16 gb ram
asrock z77 extreme4
gtx 950
i7 2700
This has been driving me insane... Thank you in advance for reading/help.

dalchina · 14 Feb 2018

Hi please post a screenshot of your partitions using Minitool partition wizard (not disk management) making sure all columns are visible. If you can't do that with your PC as is, you can use Kyh's boot disk - available from the top of the Software and Apps section here.
To post a screenshot please use the icon above your post to the left of the video icon. Thanks.

Please download and run Hard Disk Senintel (trial) and post a screenshot of its GUI.
Again if not possible wth your PC, use HD Tune (Health) on Kyhi's disk.

If your disk is ok, from an admin command prompt please run
chkdsk c: /scan
and post a screenshot of the result.

If that's ok, from an admin command prompt please run
SFC /SCANNOW
and post a screenshot of the result.

Also post a screenshot of your Update History.
What was the last update?

What is your build number-
Windows key + R, winver

-------------------------------------
General comments: From your description, it sounds as though several things have not been working for some time. Hence we need to start with basic checks.

Do you use disk imaging? That's a great way to reduce the need for clean installs by providing a way to restore a previous working environment, disk or partition from a disk image you have created. With disk images, you can recover quickly and without technical help from disaster- even a failed disk.
E,g, Macrium Reflect (free) + external storage for disk images.

Considering repairing windows: one possibility s an in-place upgrade repair install which takes you back to the original version of your current build, and keeps all programs and data and most settings.

zbook · 14 Feb 2018

Had you checked restorehealth; or considered an in place upgrade repair?
Had you worked up the problem for failure to create a restore point?
What other steps did the Microsoft support perform?
What antivirus products do you regularly use (always on and manual)?
What is the status of the computer files?
Are the files backed up?
Had you made a backup image?
If you needed to are you able to perform a clean install?

Perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

7) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

8) shutdown /r (you will reboot the computer so that it is in clean boot)

9) Evaluate the performance on your computer in clean boot during typical use.
a) Are the boots faster or slower?
b) Are the shutdowns faster or slower?
c) How has the video performance changed? Is it better, worse, or the same?
Continue using clean boot indefinitely to monitor performance.

10) Run this version of the log collector and post a zip into this thread:
log collector v2-beta08.zip

11) Find a flash drive that you can format ( > or = 8 GB)
12) Make a bootable Windows 10 iso:
Download Windows 10

coffeeortea · 14 Feb 2018

dalchina said:

Hi please post a screenshot of your partitions using Minitool partition wizard (not disk management) making sure all columns are visible. If you can't do that with your PC as is, you can use Kyh's boot disk - available from the top of the Software and Apps section here.
To post a screenshot please use the icon above your post to the left of the video icon. Thanks.

Please download and run Hard Disk Senintel (trial) and post a screenshot of its GUI.
Again if not possible wth your PC, use HD Tune (Health) on Kyhi's disk.

If your disk is ok, from an admin command prompt please run
chkdsk c: /scan
and post a screenshot of the result.

If that's ok, from an admin command prompt please run
SFC /SCANNOW
and post a screenshot of the result.

Also post a screenshot of your Update History.
What was the last update?

What is your build number-
Windows key + R, winver

-------------------------------------
General comments: From your description, it sounds as though several things have not been working for some time. Hence we need to start with basic checks.

Do you use disk imaging? That's a great way to reduce the need for clean installs by providing a way to restore a previous working environment, disk or partition from a disk image you have created. With disk images, you can recover quickly and without technical help from disaster- even a failed disk.
E,g, Macrium Reflect (free) + external storage for disk images.

Considering repairing windows: one possibility s an in-place upgrade repair install which takes you back to the original version of your current build, and keeps all programs and data and most settings.

"Reboot and select proper boot device" after automatic windows update-winver_2018-02-14_14-10-05.png

"Reboot and select proper boot device" after automatic windows update-cmd_2018-02-14_14-02-53.png

"Reboot and select proper boot device" after automatic windows update-hdsentinel_2018-02-14_13-48-18.png

"Reboot and select proper boot device" after automatic windows update-applicationframehost_2018-02-14_14-25-43.png

"Reboot and select proper boot device" after automatic windows update-partitionwizard_2018-02-14_13-46-55.png

Thanks for your response!

No I do not use disk imaging, but I will now =D.

Going to try an in-place upgrade repair install now.

dalchina · 14 Feb 2018

Hi, thanks for the screenshots. Those all look encouraging, so basics done, but that means something more subtle is amiss if you still have problems. However note caveat on the health of your system disk.

The in-place upgrade repair will eliminate basic Win 10 issues, but not something to do with your user profile or installed programs or certain settings, or certain boot related issues. See how it performs after that, and then follow @zbook's instructions where those then go further if you still have problems.

** note your C: is 82% used- after any upgrade procedure, you will get Windows.old created.. which assuming there's enough space will likely fill that partition.

If the upgrade succeeds, you may need to delete Windows.old to regain space (instructions in the Tutorial section). You can also run Disk cleanup e.g.

** The health of your system disk is 75%. I'd suggest you run another check on that, in particular a surface check.

coffeeortea · 14 Feb 2018

dalchina said:

Hi, thanks for the screenshots. Those all look encouraging, so basics done, but that means something more subtle is amiss if you still have problems. However note caveat on the health of your system disk.

The in-place upgrade repair will eliminate basic Win 10 issues, but not something to do with your user profile or installed programs or certain settings, or certain boot related issues. See how it performs after that, and then follow @zbook's instructions where those then go further if you still have problems.

** note your C: is 82% used- after any upgrade procedure, you will get Windows.old created.. which assuming there's enough space will likely fill that partition.

If the upgrade succeeds, you may need to delete Windows.old to regain space (instructions in the Tutorial section). You can also run Disk cleanup e.g.

** The health of your system disk is 75%. I'd suggest you run another check on that, in particular a surface check.

I tried to do an in place update but I got this.

"Reboot and select proper boot device" after automatic windows update-img_7284.jpg

Probably due to not enough space on C? Or Ram?

I tried to run a surface test on C but it just froze after running for 3 seconds. Am unable to upload images for some reason.

Also unable to transfer my windows 10 ISO saved on my pc to my external HD.

coffeeortea · 14 Feb 2018

zbook said:

Had you checked restorehealth; or considered an in place upgrade repair?
Had you worked up the problem for failure to create a restore point?
What other steps did the Microsoft support perform?
What antivirus products do you regularly use (always on and manual)?
What is the status of the computer files?
Are the files backed up?
Had you made a backup image?
If you needed to are you able to perform a clean install?

Perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

7) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

8) shutdown /r (you will reboot the computer so that it is in clean boot)

9) Evaluate the performance on your computer in clean boot during typical use.
a) Are the boots faster or slower?
b) Are the shutdowns faster or slower?
c) How has the video performance changed? Is it better, worse, or the same?
Continue using clean boot indefinitely to monitor performance.

10) Run this version of the log collector and post a zip into this thread:
log collector v2-beta08.zip

11) Find a flash drive that you can format ( > or = 8 GB)
12) Make a bootable Windows 10 iso:
Download Windows 10

I checked health, it's fine, upgrade resulted in BSOD.

I was unable to create a restore point prior to yesterday when someone from tech support made it happen.

They performed scans and tests, created a new user profile, disabled non windows startup stuff and processes.

Windows defender and Malwarebytes

I have some files backed up through drag and drop on an external HD.

I have a backup iso file from 12/2016 on my desktop but it seems like I am unable to put it in my external HD. It freezes my desktop.

I would prefer not to do a clean install for now.

I can't tell the difference in speed of the boots. Seems normal to me even comparing to before these issues.

Video performance is the same.

When I run the log collector it flashes some red text and closes in a split second. I am unable to see what the red texts say.

I am unable to create a bootable windows 10 iso, it just hangs. I have an iso from 12/2016 but I am unable to xfer that to my HD without the cpu freezing.

Thanks for your super detailed response!

update:

"Reboot and select proper boot device" after automatic windows update-explorer_2018-02-14_18-49-48.png

Getting this when I try to create an iso on my external hd.

coffeeortea · 14 Feb 2018

Was unable to edit my post to include this. Seeing this question mark thingy on the external hd I tried to put my iso on. I'm unable to open that external hd.

"Reboot and select proper boot device" after automatic windows update-explorer_2018-02-14_18-52-57.png

zbook · 15 Feb 2018

The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.
For any BSOD please run one of these commands to post logs into the thread for troubleshooting.

1) Beta log collector:
log collector v2-beta08.zip

2) DM log collector:
BSOD - Posting Instructions - Windows 10 Help Forums

3)

Code:

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform

Choice #2 works on most computers.

4) See if you can find a friend, neighbor, relative, public library, local computer store, etc. to make for you a bootable windows 10 iso.
Download Windows 10

5) Create a bootable flash drive to run Memtest86+ version 5.01
Memtest86+ - Advanced Memory Diagnostic Tool

Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run a significant portion of the testing overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM | Windows 10 Tutorials

SoDiMm · 15 Feb 2018

If it were me, I’d boot off a Linux live disc or some other bootable recovery environment and attempt to copy your remaining data to another drive before proceeding further.