Windows 10: PC would not restart after sleep until . . . Solved

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  1. tcebob's Avatar
    Posts : 390
    Windows 10 pro 1803/17134.285
       10 Feb 2018 #1

    PC would not restart after sleep until . . .


    My PC refused to wake up after a period of sleep. I turned off the power and then on again and it still wouldn't wake. In desperation I replugged the power, whereupon it booted normally. As soon as I could I ran Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:D:\Sources\Install.esd:1 and SFC /scannow. Errors were found and repaired.

    Does anyone know what might have caused this event and how it can be avoided?

    HP HP Pavilion Desktop PC 570-pOXX.
    Windows 10 Home (X64) Version 1709 (build 16299.192)
      My ComputerSystem Spec


  2. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #2

    Run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip

    Please update the spes in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My ComputerSystem Spec

  3. tcebob's Avatar
    Posts : 390
    Windows 10 pro 1803/17134.285
    Thread Starter
       11 Feb 2018 #3

    'Preciate your reply. Updated My Computer. Cannot access log collector v2-beta .zip as a url. Where is it?

    Found MS update in Event Viewer at about the right time, so maybe system was updating when I tried to wake it.
      My ComputerSystem Spec


  4. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #4

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) ckdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) After the above steps run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip

    6) If the above version fails please provide as much information as possible as to what happened. If you can click prt sc etc.
      My ComputerSystem Spec

  5.    11 Feb 2018 #5

    The URL for log collector v2-beta08.zip unpacks to on my PC. Perhaps you can access that explicit URL directly? It works for me... and asks me if I want to open or save the .zip file. It should do likewise for you, if you paste the items shown above together into a single URL (omitting the parenthetical phrase at the end, please).
    HTH,
    --Ed--
    Last edited by EdTittel; 11 Feb 2018 at 11:23. Reason: Make URL explicit as code string
      My ComputersSystem Spec

  6. tcebob's Avatar
    Posts : 390
    Windows 10 pro 1803/17134.285
    Thread Starter
       11 Feb 2018 #6

    EdTittel said: View Post
    The URL for log collector v2-beta08.zip unpacks to on my PC. Perhaps you can access that explicit URL directly? It works for me... and asks me if I want to open or save the .zip file. It should do likewise for you, if you paste the items shown above together into a single URL (omitting the parenthetical phrase at the end, please).
    HTH,
    --Ed--
    Ed, All I was seeing in Firefox was a blank screen. Just now I tried the expanded url in IE and got a prompt to download. In the course of selecting a download location (C:\all\down) I saw that I had 12 copies of the file. There was no indication in Firefox that downloads were taking place. So I'll chalk it up to a learning experience.
      My ComputerSystem Spec

  7. tcebob's Avatar
    Posts : 390
    Windows 10 pro 1803/17134.285
    Thread Starter
       11 Feb 2018 #7

    zbook, I'm about to do as you directed. I'll get back later . . .

    Code:
    Microsoft Windows [Version 10.0.16299.192]
    (c) 2017 Microsoft Corporation. All rights reserved.
    
    C:\Users\tcebo>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Users\tcebo>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    
    Image Version: 10.0.16299.192
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\Users\tcebo>ckdsk /scan
    'ckdsk' is not recognized as an internal or external command,
    operable program or batch file.
    
    C:\Users\tcebo>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.
    
    Stage 1: Examining basic file system structure ...
      414208 file records processed.
    File verification completed.
      11252 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      27978 reparse records processed.
      497576 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      27978 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      41685 data files processed.
    CHKDSK is verifying Usn Journal...
      38528056 USN bytes processed.
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     962901083 KB total disk space.
      94827704 KB in 215397 files.
        144640 KB in 41686 indexes.
             0 KB in bad sectors.
        560875 KB in use by the system.
         65536 KB occupied by the log file.
     867367864 KB available on disk.
    
          4096 bytes in each allocation unit.
     240725270 total allocation units on disk.
     216841966 allocation units available on disk.
    . . . Working on Log collector . . . done.
    C:\Users\tcebo>
    PC would not restart after sleep until . . . Attached Files
    Last edited by tcebob; 11 Feb 2018 at 15:21.
      My ComputerSystem Spec

  8.    12 Feb 2018 #8

    Glad you got the download working, tcebob. Google does that to me sometimes, too. It's always disconcerting to find out stuff is going on in the background without any obvious or noticeable foreground notification. I feel your pain!
    --Ed--
      My ComputersSystem Spec


  9. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Feb 2018 #9

    The logs had 2 unexpected shutdown/restarts, one on 2/3 and one on 2/10.
    Otherwise the logs were unremarkable.
    There was a problem device:

    1) Open device manager > click view > show hidden devices > expand all rows > look for rows that display yellow triangular icons with a black exclamation mark > post images into the thread
    2) This was displayed as a problem device:
    Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\6&236F3B91&0&6 43
    Look for an unknown device in device manager > post an image into the thread
    3) Download and install the latest version of the HP UEFI hardware diagnostics: HP PC Hardware Diagnostics | HP® Official Site
    4) Power on repetitively clicking the F2 key for an overnight test > Run the HP UEFI hardware diagnostics in loop until failure overnight > the firmware is designed to abort if there are any problems > if there are no problems the next day click the keyboard escape key to abort the testing > confirm the pass in the BIOS UEFI logs.



    Code:
    Event[2547]:  Log Name: System  Source: storahci  Date: 2018-02-11T13:45:23.942  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-VQC5R6M  Description: Reset to device, \Device\RaidPort1, was issued.
    Code:
    Event[2507]:  Log Name: System  Source: Volsnap  Date: 2018-02-10T21:05:52.590  Event ID: 33  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-VQC5R6M  Description: The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.
    Code:
    Event[2455]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2018-02-10T19:58:03.277  Event ID: 41  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-VQC5R6M  Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
      My ComputerSystem Spec

  10. tcebob's Avatar
    Posts : 390
    Windows 10 pro 1803/17134.285
    Thread Starter
       14 Feb 2018 #10

    Here's a shot of Device Manager. I can't find any detail in the unknown USB. Ran repair but no change.

    Click image for larger version. 

Name:	DevMgr.jpg 
Views:	6 
Size:	56.1 KB 
ID:	177132

    Ran HP UEFI diagnostics.
    Click image for larger version. 

Name:	HP Results.jpg 
Views:	7 
Size:	433.9 KB 
ID:	177133

    Can't find the logs but I'm pretty sure the system is OK.

    Many thanks for your assistance!
    Last edited by tcebob; 17 Feb 2018 at 20:48.
      My ComputerSystem Spec


 
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