Windows 10: Laptop doesn't shut down properly

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  1. Posts : 80
    Windows 10 Home Single Language
       09 Feb 2018 #1

    Laptop doesn't shut down properly


    Over the past week, I realized whenever I would turn my laptop on, it would state that it was charging, which was weird since it stayed plugged in to an outlet all of the time. I tried to find what was causing this and it turns out, my laptop does not shut down properly. After shutting down via the OS, my laptop's screen would turn black but I could still feel heat being blown out of the exhaust. I searched the web for solutions and already did what was suggested: disabling Fast Startup in Power Options in the Control Panel. I have also reset the BIOS to its default settings. The problem still persists. Please help!
      My ComputerSystem Spec

  2.    09 Feb 2018 #2

    djdelarosa25 said: View Post
    Over the past week, I realized whenever I would turn my laptop on, it would state that it was charging, which was weird since it stayed plugged in to an outlet all of the time. I tried to find what was causing this and it turns out, my laptop does not shut down properly. After shutting down via the OS, my laptop's screen would turn black but I could still feel heat being blown out of the exhaust. I searched the web for solutions and already did what was suggested: disabling Fast Startup in Power Options in the Control Panel. I have also reset the BIOS to its default settings. The problem still persists. Please help!
    Try using alt+f4, shutdown.
      My ComputerSystem Spec


  3. Posts : 13,757
    Windows 10 Pro
       09 Feb 2018 #3

    After every clean and upgrade install, I have the same issue. The solution in my case, on two different Intel based laptops, has been to disable (unselect) Allow the computer to turn off this device to save power in Device Manager > System Devices > Intel Management Engine Interface:

    Click image for larger version. 

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    If that option is enabled, laptop does not shut down properly. As soon as I disable it, shut down works.

    Kari
      My ComputerSystem Spec


  4. Posts : 80
    Windows 10 Home Single Language
    Thread Starter
       09 Feb 2018 #4

    My laptop does not have the 'Power Management' tab. What do I do?
      My ComputerSystem Spec

  5.    09 Feb 2018 #5

    Could you post a screenshot to confirm what you're seeing please?
    To post a screenshot, please use the icon above your post to the left of the video icon.

    I could still feel heat being blown out of the exhaust
    - sounds as if something is using more power than it should be... my laptop fan very rarely runs in normal use.
      My ComputerSystem Spec


  6. Posts : 80
    Windows 10 Home Single Language
    Thread Starter
       09 Feb 2018 #6

    Click image for larger version. 

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    Well, I set my laptop's cooling policy to Active when it is plugged in via Power Options in Control Panel. Maybe that's why the fans are almost always running.
      My ComputerSystem Spec

  7.    09 Feb 2018 #7

    Many things to observe about this phenomenon:
    1. You must be logged in with Administrative privileges: if you log in with a standard user account, the Power Management tab does not appear in Device Manager. Alternatively, you can try booting into the machine in Safe Mode to see if that makes a difference (tutorial link).
    2. You might have to reboot your machine and check the BIOS or UEFI to make sure power management is enabled therein. You can do this by going to Settings --> Recovery --> Advanced startup --> Restart now, then selecting "Change your PC's firmware settings" (though you'll only be inspecting them, and changing them if you must).
    3. Check Rob Brown's post to this answers.microsoft.com thread on this issue for his excellent additional advice.
    4. Check to see if there's an update available for the version of the Intel Management Engine for your PC. This will require some careful fitting to your chipset. Please update your "My computer" system specs to make sure we know what make and model of Dell laptop is causing the issue. Or, you could download and run the Dell SupportAssist program and have it look for drivers on your behalf. My Dell boxes are currently running version 2.0.6875.668. You can download this program from SupportAssist for PCs at Home | Dell United States
    .
    HTH,
    --Ed--
      My ComputersSystem Spec


  • Posts : 16,340
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Feb 2018 #8

    Please run this version of the log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta08.zip
      My ComputerSystem Spec


  • Posts : 80
    Windows 10 Home Single Language
    Thread Starter
       11 Feb 2018 #9

    EdTittel said: View Post
    Many things to observe about this phenomenon:
    1. You must be logged in with Administrative privileges: if you log in with a standard user account, the Power Management tab does not appear in Device Manager. Alternatively, you can try booting into the machine in Safe Mode to see if that makes a difference (tutorial link).
    2. You might have to reboot your machine and check the BIOS or UEFI to make sure power management is enabled therein. You can do this by going to Settings --> Recovery --> Advanced startup --> Restart now, then selecting "Change your PC's firmware settings" (though you'll only be inspecting them, and changing them if you must).
    3. Check Rob Brown's post to this answers.microsoft.com thread on this issue for his excellent additional advice.
    4. Check to see if there's an update available for the version of the Intel Management Engine for your PC. This will require some careful fitting to your chipset. Please update your "My computer" system specs to make sure we know what make and model of Dell laptop is causing the issue. Or, you could download and run the Dell SupportAssist program and have it look for drivers on your behalf. My Dell boxes are currently running version 2.0.6875.668. You can download this program from SupportAssist for PCs at Home | Dell United States
    .
    HTH,
    --Ed--
    1. I am in an Administrator account. The problem persists.
    2. USB Wake Support is enabled in my BIOS. The problem persists.
    3. Same as above.
    4. Driver is the latest version. I even checked on the manufacturer's website. The problem persists.
      My ComputerSystem Spec


  • Posts : 80
    Windows 10 Home Single Language
    Thread Starter
       11 Feb 2018 #10

    Here you go
    Laptop doesn't shut down properly Attached Files
      My ComputerSystem Spec


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