Laptop doesn't shut down properly

Page 2 of 2 FirstFirst 12

  1. Posts : 21,747
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #11

    For the test / steps please post images into the thread.
    If there are problems posting images please use one drive, drop box, or google share links.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Run HD Tune:
    http://www.hdtune.com/
    Post images for these 3 tests:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    7) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    8) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    9) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings > un-check the box for automatically restart

    10) Download and install Whocrashed:
    http://www.resplendence.com/whocrashed
    11) Above analyze > click on tools > click crash dump test > type: ACCEPT
    12) Click analyze > post an image into the thread
    13) After the above steps run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip

    14) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    15) Open the website for the computer manufacturer > enter the product or serial number > select the operating system > view drivers and BIOS > post a URL or hyperlink into the thread

    16) The BIOS: Version/Date Dell Inc. A07, 11/9/2015 SMBIOS Version 2.8
    Please check to see that the BIOS is up to date.

    17) Please create a brand new restore point.

    18) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
    19) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread.

    20) Open the Dell website:
    Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US
    Perform the full Dell diagnostics for the computer and post a report /image into the thread.




    Code:
    Event[1038]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2018-01-15T20:12:57.871  Event ID: 19  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DEEJAY  Description: A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Internal parity errorProcessor APIC ID: 0The details view of this entry contains further information.
    Code:
    Event[7358]:  Log Name: System  Source: ACPI  Date: 2018-02-10T20:32:45.699  Event ID: 13  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DEEJAY  Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    Code:
    Event[3701]:  Log Name: System  Source: Disk  Date: 2018-02-01T13:27:13.986  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DEEJAY  Description: An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    Code:
    Event[1985]:  Log Name: System  Source: Disk  Date: 2018-01-21T15:42:38.703  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DEEJAY  Description: An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    Last edited by zbook; 11 Feb 2018 at 02:43.
      My ComputerSystem Spec


 
Page 2 of 2 FirstFirst 12

Related Threads
Hello, so i have a Dell Inspiron 13 7000 (P57g001), i bought it back in April and in the last few weeks it started to freeze whenever i try to shut it down or put it to sleep or hibernate. It is clear that the OS (win 10) is closing all the programs...
I have a laptop ASUS Zenbook UX303LN. I made a clean install to Windows 10 and now it doesn't shut down properly. When I shut it down, the screen goes black, but the power light remains on and I have to shut it down manually. Also, I sometimes...
Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system: Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut...
Hi, I'm running Windows 10 Home on an ASUS Q551LN 2-in-1 laptop which originally came with Windows 8.1. When I shut down/restart/sleep the machine, it does not shut down - the Hark Disk activity light is still blinking and the normal power...
Hi all! I have a HP Pavilion 15 laptop that I bought in January this year. I had no problems with this laptop at all until I updated to Windows 10 and still don't for the most part. When I attempt to shut down, hibernate or sleep my machine it...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:11.
Find Us