Intel problem?

Page 1 of 2 12 LastLast
  1.    07 Feb 2018 #1

    Intel problem?

    Windows 10 machine in church office (intel chip) had persistent problems with latest update failing. Then automatically restored previous version of windows. Today the restore is failing putting up message "no signal". There is internet connectivity as internet can be accessed on mobile phone via the church connection. Cannot get into safe mode. Any ideas welcome
      My ComputerSystem Spec

  2.    07 Feb 2018 #2

    Hi, sorry to hear of your problems.
    1. Please complete the system specs (see mine for comparison). If unsure how to do that, there is a tutorial in the Tutorial section.
    2. What is the Windows build? (Windows key + R, winver).
    3. Is it Home or Pro?

    Please do the following basic checks:
    1. Check your disk. Download, install and run Hard Disk Sentinel (trial) (you can download it on a different PC).
    Post a screenshot of its GUI.
    To post a screenshot please use the icon to the left of the video icon above your post.
    2. If ok, check the file system.From an admin command prompt run
    chkdsk c: /scan
    and post the result.
    3. If ok, from an admin command prompt please run
    and post the result.

    4. Please post a screenshot of the partitions using Minitool Partition Wizard (which you can again download on another PC).

    Once the above is done, we can move on.

    How are you trying to access Safe Mode? Please see:
    Boot into Safe Mode on Windows 10 Performance Maintenance Tutorials
    (Note F8 no longer works in Win 10)
    Please describe what you see step by step with screenshots or photos if it still fails.

    Comment: if the current OS is significantly damaged, it will be necessary to repair it before upgrading. If you cannot get to safe mode, and the disk is ok, I would recommend an in-place upgrade repair install, which keeps all programs and data and most settings, and which will require an iso of the same build as is installed- which we don't yet know (see above).

    In preparation for any next upgrade attempt, please download a suitable Win 10 iso file for the PC.
    If you have this, you can upgrade even with no internet, and also save downloading Win 10 each time if upgading fails. You can also create a useful bootable disk from the iso with some basic repair features.

    Please read through the following:

    Trying again- preparation.
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials
    Note the guidance in the yellow section and Here's How

    - disconnect any unnecessary peripherals
    - disable or uninstall any 3rd party security software (this isn't always necessary, but some is broken by an upgrade, and may cause problems).
    - try upgrading after a clean boot
    - check you've at least 20Gb free on C: - more than your Windows folder
    - disable Secure Boot and Fast Boot in your UEFI firmware settings.
    - make sure your BIOS is up to date

    What went wrong?
    Then see this where many error numbers and messages are listed:
    How to Troubleshoot Common Setup and Stop Errors During Windows - Microsoft Community
      My ComputersSystem Spec

  3.    07 Feb 2018 #3

    Intel Chip?

    Thank you for that. Apologies for delays in reply. I have to go down to the church office to try anything and then come home to reply to you. Nothing seems to apply in that all that I have access to on the screen is a black screen which loops between "restoring previous version" then shows "no signal" and continues to loop. So I have no access to Windows in any way. Tried to get to safe mode via F8 (which I see no longer applies to Windows 10), Windows + R, holding down Shift as it powers up etc. Nothing has any effect. So downloading test files won't run in this state as far as I can see. Downloading a windows ISO without having the system spec seems risky to me. Does s give you a clearer idea of where I am?
      My ComputerSystem Spec

  4.    07 Feb 2018 #4

    The simplest approach now would be to clean install. Do you have full backups of any data?

    At this point it should still be possible to retrieve the data quite easily.

    Note- we continually urge users to use disk imaging routinely, so that they can restore their PC to a previous working state relatively quickly and with no or minimal technical assistance.

    E.g. Macrium Reflect (free) + external storage for disk image sets.
    (Updating an image takes e.g. 9-12 mins from SSD over USB3).

    Useful even if your disk fails- just need a new disk.
      My ComputersSystem Spec

  5.    07 Feb 2018 #5

    Intel problem?

    There is separate hard disk which does continuous back up but in the current state I cannot access it from the desktop. Unfortunately it was originally a system 8.1 for which we have a repair disk, but Microsoft updated it to 10 without the secretary doing anything and they did not create a windows 10 repair disk. I think we are in trouble. I suspect it is all because of the failures of the updates to cope with the Intel chip faulty design (but I do not know)
      My ComputerSystem Spec

  6.    07 Feb 2018 #6

    the updates to cope with the Intel chip faulty design
    If you're referring to Meltdown and Spectre, that's not relevant here. That flaw in the design only offers a potential exploit and has nothing whatsoever to do with routine operation.

    Windows 10 iso's are freely downloadable. A clean install should automatically activate.

    If you have the licenses for any programs installed that need them, and data is backed up, then I recommend a clean install- whihc will need you to download a Win 10 iso.

    You need to know what the base language was and if it was single language or multi-language (i.e. display language could be changed by downloading language packs), and if it is 32 bits or 64 bits.

    Do you know the backup program or method used, and is there any issue with encryption?
      My ComputersSystem Spec

  7.    07 Feb 2018 #7

    Intel problem?

    The backup drive is WD software, My Passport is the software app on the machine. No encryption problem as far as I know. I will look into the clean install procedure (which may take me a bit of time). There is a local expert I may call on. We should have licences for the installed software. Thanks for your help
      My ComputerSystem Spec

  8.    07 Feb 2018 #8

    Check your disk anyway. No point in installing Windows on it if there's a problem.
    You could
    a. Install Windows, then use Hard Disk Sentinel (trial)
    b. Download and use Kyhi's boot disk (with lots of tools) from the top of the Software and Apps section here and boot your PC from that and use the tools on that (e.g. HD Tune).

    Clean Install Windows 10 Installation Upgrade Tutorials
    Download Windows 10 ISO File Installation Upgrade Tutorials
    Create Bootable USB Flash Drive to Install Windows 10 Installation Upgrade Tutorials
    (or you could use a DVD if your PC has a DVD drive).
      My ComputersSystem Spec

  9.    07 Feb 2018 #9

    Kyhi boot disk

    Sorry if I am being stupid! I could not find the Kyhi boot disk on the software and Apps section can you point me to it in more detail?
      My ComputerSystem Spec

  10.    07 Feb 2018 #10

    Kyhi boot disk

    Ignore my stupid reply! Have found the file and am downloading it
      My ComputerSystem Spec

Page 1 of 2 12 LastLast

Related Threads
hey, i need some help. I bought a HP 15-bs021nm a moth ago, and it has intel hd 520 and Radeon 520 graphics. I want to play games with it, but the problem is it uses intel hd instad of the radeon graphics. How do i set radeon to be the default...
Recently, the WiFi on this particular laptop has been sub-par. Downloading the same file, the WiFi downloads at the rate of 70 kbps (pretty bad) while the Ethernet cable is at 700 kbps ~ 1000 kbps. I know that the Ethernet is almost always faster...
Solved Intel I218V onboard Ethernet problem in Network and Sharing
Hello all. Straight to the point. Ethernet wired connection stopped working. It was fine last time used, next time started up, no internet connection. Here's a screen dump of the device manager. 71002 Attempted installing up to date driver...
Intel Compute Stick with same problem. in Installation and Upgrade
Good day to all, This is my first post in this forum and I actually discovered it by searching at the Internet, after having the same problem (installation of Windows 10 new Update 1511- nersion 10586) with my Intel Compute Stick, which was...
Intel Driver Problem in Graphic Cards
I am using a laptop so I my only option is to use the provided drivers by the manufacturer for Windows 8.1 (there are no Windows 10 drivers available at the download support site) This error shows 31241 after this "turn off the display"...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:41.
Find Us