Windows 10: Issues arising when laptop wakes up from sleep

  1.    05 Feb 2018 #1

    Issues arising when laptop wakes up from sleep


    I have an HP Envy Model M1W82UA#ABA and experience a variety of issues when my computer goes to sleep and wakes up. These include:


    • Computer crashes and restarts because of 'Driver Power State Failure' (according to Event Viewer) or ntoskrnl.exe according to BlueScreenView
    • Touchscreen, USB ports, and headphone jack stop working, but devices that are already plugged in work until they are unplugged and plugged back in. Additionally, when trying to shut off/restart my computer, it hangs on the 'shutting down' screen forever until I hold down the power button
    • Computer does not wake up from sleep mode, with screen lit, power button lit, airplane mode light orange, and fan running. The only fix for this is holding down the power button.


    These issues don't (as far as I know) happen when I hibernate the computer. They also don't happen every time my computer goes to sleep, I'd say maybe 25-30% of the time I wake up from sleep one of those 3 happen. I know it's not the hard drive (swapped out hard drive for SSD) or memory (passed MemTest). I'm also passing all the tests in HP Hardware assistant and HP Support Assistant doesn't list any driver updates. Any ideas?
      My ComputerSystem Spec

  2.    06 Feb 2018 #2

    First thing I would try is unplug all usb but mouse and keyboard. Then turn off Fast Startup in Settings or turn off Hibernation with command prompt admin and type-
    powercfg -h off Enter. Test for a day or two and see if wake from sleep and restart/shut down work properly.
      My ComputerSystem Spec

  3.    06 Feb 2018 #3

    mrgeek said: View Post
    First thing I would try is unplug all usb but mouse and keyboard. Then turn off Fast Startup in Settings or turn off Hibernation with command prompt admin and type-
    powercfg -h off Enter. Test for a day or two and see if wake from sleep and restart/shut down work properly.
    This happens with Fast Startup off as well
      My ComputerSystem Spec


  4. Posts : 16,339
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Feb 2018 #4

    Driver power state failure is bugcheck 9F. This bug check indicates that the driver is in an inconsistent or invalid power state.
    Run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec


 

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