Windows 10 load recovery partition Solved

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  1.    05 Feb 2018 #1

    Windows 10 load recovery partition

    Hello ,

    I have a pc (all in one ) that has a virus on it. The virus makes it so when you start the pc it takes you directly to the Advance troubleshooting settings. In this settings the fresh install option is greyed out. So my question is , is there anyway to load from the partition with the recovery image? I can get to the command line. but really unsure on how to boot from it.

      My ComputerSystem Spec

  2.    05 Feb 2018 #2

    Are you sure that the virus is the cause of Windows not booting?

    Do you know the virus name?

    Do you have another working Windows installed computer?
      My ComputerSystem Spec

  3.    05 Feb 2018 #3

    I don't have another windows 10 computer, I am pretty sure its the virus. The lady i am helping had a "you are infected" message pop up . "call this number" she called it , denyed giving them 500$ to fix the "error" after that it would no longer boot up normal.

    She also had a old laptop, for it i just reinstalled windows 7 but noticed it had 7 partitions , i deleted them all and did fresh install of 7.

    i dont know name of virus.


    it seems like the virus made its own partitions and makeing it boot from that. ?
      My ComputerSystem Spec

  4.    05 Feb 2018 #4

    Boot your computer into Windows Recovery Environment start the Command Prompt.

    Execute following commands and if you can post a screenshot of the commands outputs:

    List volume
      My ComputerSystem Spec

  5.    05 Feb 2018 #5

    ok will try , computer is at home and i am at work so it may be a while.
      My ComputerSystem Spec

  6.    05 Feb 2018 #6

      My ComputerSystem Spec

  7.    05 Feb 2018 #7

    The lady i am helping had a "you are infected" message pop up . "call this number" she called it , denyed giving them 500$ to fix the "error" after that it would no longer boot up normal.
    Assuming that's about the PC you're referring to in post #1, that sounds remarkably like ransomware.

    If so, the files are most likely encrypted. Your only option then would be to clean install Win 10.

    Of course, you can try to see if you can access anything relatively safely, using, for example, Kyhi's boot disk available from the top of the Software and Apps section here. Boot the PC from that and see if you can access anything.

    If there's nothing important on the PC to recover, don't bother with that and simply clean install.

    Thereafter make sure disk imaging us used routinely; if the PC is infected again, wiping the disk and restoring the image should get it back running as it was.
      My ComputersSystem Spec

  8.    05 Feb 2018 #8

    yes but issue is i cant do a clean install. cause the recover image is on the hard-drive partition. I have requested a disk but it may take a while for it to get mailed to me.
      My ComputerSystem Spec

  9.    05 Feb 2018 #9

    You can create Windows 10 Installation Media using the Windows 10 Media Creation Tool.

    If you want Windows 10 to automatically activated make sure to install same Windows 10 edition and bit version.
      My ComputerSystem Spec

  10. Posts : 22,730
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Feb 2018 #10

    Please update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    What options are available in the windows advanced troubleshooting menu?
    If you don't need anything on the computer then perform a reset with remove files.
    There was no information posted on the computer specs.
    If it is a computer manufacturer that sells to a lot of governments then they may have tools in the BIOS to clean the drive.
    For example HP computers have secure erase. The cleaning tool vary depending on whether it is a HD or SSD.
    These tools will go deeper than clean install for removing ransomeware.
    Last edited by zbook; 05 Feb 2018 at 10:58.
      My ComputerSystem Spec

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