Windows 10: windows 10 has 'crashed' 3 times in three months WHY??

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  1.    03 Feb 2018 #1

    windows 10 has 'crashed' 3 times in three months WHY??

    Not sure if this is the right thread to post but my windows 10 has stalled or crashed or NO start at least three times in the past 90 days .. I get the BIG Blue Start emblem and nothing else., googled a lot of this on line and followed the youtube videos to fix .. each times I had to do afull Reset which retains my programs but deletes my desktop aps. which means reinstall emails, office, and web browsers apart from Edge ..etc ...

    what am I doing? not sure , as I only use my windows 10 for reading the news , browsing the Internet and displaying my photos and video viewing using Powerdvd17 .. I always keep the PC up to date and of course use Essentials for virus control .. I do not view or peruse any porn sites etc ... Don't think it is a virus as I have in the past use Fixme stick and only came up with a half dozen malware/ cookies from various web sites ..

    NOW I can't be the only one.. there must be others with the same scenario , How is it I can use windows XP pro for a dozen years and have never had that O/S stall or crash or hang.. yet with win10 latest creators version has crashed three ( or maybe it was 4 times) in the past year.. ?? twice in 30 days for the last two !!

    Ideas ? comments ?
      My ComputerSystem Spec

  2. Berton's Avatar
    Posts : 5,417
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       03 Feb 2018 #2

    Having worked on computers for the best part 20+ years I'd have to say 3 failures in 90 days is not really a good enough track record to make decisions from. Knowing what diagnostics were performed prior to a Reset may be helpful.
      My ComputerSystem Spec

  3.    03 Feb 2018 #3

    so what should I stay away from browsing,, or updates ?
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  4. Berton's Avatar
    Posts : 5,417
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       03 Feb 2018 #4

    Insufficient information.
      My ComputerSystem Spec

  5.    03 Feb 2018 #5

    ttodd0450 said: View Post
    ... Ideas ? comments ?
    just suggesting ...

    I had to do a full Reset which retains my programs
    a full reset would not retain any programs - clean slate
    Reset Windows 10 Installation Upgrade Tutorials

    suggest trying other builds if you are familiar with downloading ISO previews and creating thumbs
    to install on unallocated space - preferably an empty drive (no partitions)

    Download Windows 10 Insider Preview Advanced

    Download Windows 10 ISO File Installation Upgrade Tutorials

    Microsoft Evaluation Center

    also suggest repair tools
    Run SFC Command in Windows 10 Performance Maintenance Tutorials

    Use DISM to Repair Windows 10 Image Performance Maintenance Tutorials

    check device manager for flags
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  6. ThrashZone's Avatar
    Posts : 3,882
    3-Win-7Prox64 2-Win10Prox64
       03 Feb 2018 #6

    Right click your taskbar and click on Task manager
    Start up section post a list or a screen shot of what's there

    I personal albeit self inflicted over clocking crash every time I use 10 lol
      My ComputersSystem Spec

  7.    03 Feb 2018 #7

    How old is your computer?


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  8.    03 Feb 2018 #8

    This is so funny - For us "older" users, we remember when OS would crash 3 times in a DAY back in XP/Vista era. Even Windows 7 crashed more frequently than 3 times in 90 days.

    One thing about PC crashing frequently was we all learnt the first two Golden Rules of Computing

    GR1) Always back up data regularly

    GR2) If any doubt, refer back to Golden Rule 1

    I doubt there is a modern OS in the world that would only crash 3 times in 90 days. I get crashes more frequently than than on the much simpler Android OS!
      My ComputerSystem Spec

  9.    03 Feb 2018 #9

    I wish my Windows only crashed 3 times in 90 days. That is really not bad at all.
      My ComputerSystem Spec

  10.    04 Feb 2018 #10

    3x in 90 days is definitely not my experience, thankfully.

    Lacking other information, I'd start with hardware diagnostics. Disk, RAM, stress tests, as it seems your PC is unbootable after the crash.

    Q: How do you avoid resetting/clean installs as recovery means when things go wrong?
    A: Use disk imaging routinely. E.g. Macrium Reflect (free) + external storage for disk image sets.

    You can recover Windows to the working state based on the last image you created in, say, an hour. Exactly as was. Assuming no hardware fault other than a failed disk, which of course you would replace and then restore your image to that.

    9-12 mins to update an image set for SSD-based Windows over USB3.

    And of course you can image any set of partitions or disks.

    How could you find out why your unbootable PC crashed?
    Here's where hopefully experts here might offer solutions- not something I've explored.

    For example, I believe this utility could look at dump files on your PC:
    Click image for larger version. 

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    You would boot your PC using a bootable disk such as Kyhi's - available from the top of the Software and Apps section here.

    You could read the event log offline:
    How to read event logs of an unbootable machine |
    (old article- if you search you may find newer advice)

    There are other tools for viewing event logs such as Event Log Explorer and Nirsoft's FullEventLogView
    Click image for larger version. 

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    which looks as if it would read an event log from an offline PC.
    Last edited by dalchina; 04 Feb 2018 at 07:12.
      My ComputerSystem Spec

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