No Login Screen and No Power button

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  1.    02 Feb 2018 #11

    It's not a laptop, it's a desktop. This thread is for one computer, not two. My computer (the one I am typing with) is just fine. Her desktop is the problem computer. Sorry if I made this confusing.
      My ComputerSystem Spec

  2. Posts : 22,730
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Feb 2018 #12

    1) Are you nearby that computer now to troubleshoot it?
    2) Are you able to create a bootable windows 10 iso now?
    3) Did you want to troubleshoot it now?
    4) On this webpage enter the computers product or serial number > select the operating system > view the drivers > copy and paste the hyperlink into the thread
      My ComputerSystem Spec

  3.    03 Feb 2018 #13

    1. I am now. Had to take my boy out with his friends last night.
    2. I've had one of those from the start. I've used all the tools on it too. None work.
    3. Yes
    4. I have no idea any of this information other than it is using Windows 10 64bit. There is nothing connected to it except a keyboard, mouse, and monitor. It is a Hewlett Packard ProDesk Desktop that is about 3 years old. It has an Intel Core i5 sticker on it. The hard drive used to have Windows 7 on it, and was originally in one of my home made computers, but I put it in this HP ProDesk desktop a few months after we got it (the original hard drive stopped working). Shortly after I put it in, say around July 2016, Windows offered the free Windows 10 upgrade, which my wife did. It downloaded Windows 10 and installed it. The computer has been working fine since then until recently when an update loaded.
      My ComputerSystem Spec

  4.    05 Feb 2018 #14

    Not to butt-in, but just wanted to mention this:
    I have seen many a problems with W7>W10 upgrades, many of which are near impossible to troubleshoot & fix; all of which were corrected by a clean install of W10. For some reason, it appears that W7 upgrades just carry too much baggage with them (unlike W8 upgrades). Something to consider at this point.
      My ComputerSystem Spec

  5.    05 Feb 2018 #15

    I'm leaning toward the clean install as an ultimate repair. Hopefully, you have a backup of your wife's desktop PC so you can recover her files. If not, you'll probably want to buy a dual drive caddy (something like this: VANTEC NexStar TX Dual 2.5HDD Dock) so you can remove the drive with the bad install on it, grab another drive, and copy the contents of the damaged install onto the other drive. Then, you can proceed to clean install Windows 10 on the old drive, knowing that you can get to the files on that drive if you need them later on. Alas, however, this will not rescue the applications installed on your wife's PC: you're probably going to have to do all that stuff over. My apologies for the inconvenience.
    Best wishes & HTH,
    Last edited by EdTittel; 05 Feb 2018 at 16:06. Reason: Edit URL
      My ComputersSystem Spec

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