Looping after factory reset

  1.    02 Feb 2018 #1

    Looping after factory reset

    I got a Dell 5559 on Windows 10. I was having a problem where the computer showed it was connect to internet but it wouldn't pull up any web page or do anything that requires internet. I tried to do a factory reset and now it's looping with this screen. Any help?
      My ComputerSystem Spec

  2.    02 Feb 2018 #2

    Looks like you are upgrading what options did you select when factory resetting computer ( delete everything and reinstall Windows)?
      My ComputerSystem Spec

  3.    02 Feb 2018 #3

    I done the remove files and clean drive
      My ComputerSystem Spec

  4.    02 Feb 2018 #4

    There is not much to do than again factory reset your computer.

    Dell SupportAssist OS Recovery starts automatically if Windows will not startup. The recovery environment allows you to diagnose hardware issues, repair issues, back up files, and restore factory settings. You can start the recovery environment at any time.
    Verify the list of systems on which Dell SupportAssist OS Recovery is supported.

    You should able to factory reset with Windows 10 Installation DVD. You can create Windows 10 installation DVD/USB with Windows 10 Media Creation Tool.
      My ComputerSystem Spec

  5.    02 Feb 2018 #5

    @cwd500 - Did your laptop come with Windows 10 factory installed? Have you made any partition modifications that may have changed or eliminated the Dell PBR partition? Finally, did you attempt this by selecting the "Dell Backup and Recovery" option from the failed boot troubleshoot screen?

    I know you stated:
    cwd500 said: View Post
    I done the remove files and clean drive
    But was that part of the Dell Recovery routine?
      My ComputerSystem Spec

  6. Posts : 22,637
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Feb 2018 #6

    There are troubleshooting steps that can be used to fix the error message.
    Instead perform a clean install:
    Clean Install Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec


Related Threads
Factory reset vs reset keeping files in Installation and Upgrade
I'm going to reset my PC because I have corrupt audio drivers. Will the bootup times be the same if I chose to reset with my files instead of a factory reset? Will I remove potential viruses and such? What i'm trying to ask is what advantages do I...
Win 10 reset factory error in General Support
how to fix a reset factory error.. please need some advice...my laptop is restart always after the logo sign appear thnx for ur help..^_^
Factory reset in Installation and Upgrade
If I did a factory reset on my laptop (which had Windows 8 when I purchased it recently) would it go back to Windows 8 or am I stuck with Windows 10?:(
Getting an infinite loading sort of error where my comp goes to HP loading screen, blackscreen, turns off, and repeats. Very annoying and nothing I've seen so far is working. I don't have a disk or drive to use to reload Windows with, and I didn't...
I have owned my computer for a relatively short amount of time (3-4 years) and recently decided to get Windows 10. I started to get many bugs including my hot bar not working. Instead of trying to solver that problem, I decided to just reset my...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:30.
Find Us