Windows 10 hanging, showing black screen after login on Start-up

  1. Posts : 3
    Windows 10

    Windows 10 hanging, showing black screen after login on Start-up


    Please can anyone help, not long purchased a new HP laptop with Windows 10 Home Edition pre-installed. Going well until recently has started to hang, on the e-mail log-in and password page - got another Outlook user to try too; basically the same. I, get the black screen which looks like it's trying to open the desktop and from recollection you get the arrow cursor. I Can get into it via the Safe Mode and all the settings are pretty much as they were out the box.

    After looking on the internet and checked a couple of things to troubleshoot - I took in the Device Manager and noticed under Monitor that there was one with a yellow rectangle and exclamation mark under 'Generic PnP Monitor'. I think it's possibly this causing the issue. My question would be as I can only get into the laptop via Safe Mode - and can't get internet access this way. If, I uninstall and re-boot, will this fix this issue i.e it will re-install itself from bootup and will I still get a screen showing as it's a laptop. Apologies, if this is a long thread - this is my first proper dealings with Windows 10 . Thanks
      My Computer

  2. Posts : 6,968
    windows 10

    Welcome to the forum. If it works in safe mode then something is running at start causing the problems as a start stop anything running at start
      My Computer

  3. Posts : 1,765
    Windows 10 Home

    "I took in the Device Manager and noticed under Monitor that there was one with a yellow rectangle and exclamation mark under 'Generic PnP Monitor'."

    R-click 'Uninstall device' then reboot and let Windows reinstall the driver.
      My Computer

  4. Posts : 3
    Windows 10
    Thread Starter


    Apologies for the confusing post above - I should have stated I meant the Lockscreen - Sign-in-Screen. This has worked fine for both mine and the persons' Microsoft Account (It's my Dad's laptop). We can both sign-in to our regular accounts. But, I noted to him the onscreen keyboard, if he ever does get stuck.

    After looking at the possibly missing driver scenario the yellow rectangle and exclamation mark under 'Generic PnP Monitor' will always appear even after uninstall and so on. It's then I started digging on the web and looking around the Services Menu - as I've had some peculiar dealings with Windows Apps and installations over the years. Well, it seemed there was something call 'AppReadiness' and I found in Safe Mode and decided to go via 'Ctrl + Alt + Del' on a regular black screen showing to Stop it and it worked. However, temporarily until re-booting. After reading some other peoples posts a lot of others disable it and as this then brings the desktop back in reasonable time.

    My question, would be is there any negative effect with disabling this? My Dad is quite keen on the App side of things - like the convenience but I wouldn't want them to stop working. Also, I got a little Dell Web book for travelling at Christmas and it's main purpose is just going to be for Skype and the occasional browsing. Thinking of disabling this on there too as it appears to be a gripe from what I've read with other Windows 10 users.
      My Computer

  5. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Please update the computer specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    2) Open the computer or motherboard manufacturers website > enter product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    3) Run this log collector and post a zip into this thread:
    log collector

    4) Download and install the latest version of the HP UEFI diagnostics:
    HP PC Hardware Diagnostics | HP® Official Site

    5) Power on the computer and repetitively click the F2 key > run the HP UEFI hardware diagnostics loop until failure method overnight and report the results into the thread (number of loops and test results).
    The test is designed to abort if there is any problem. A dead battery will abort the test and the full tests will be incomplete. Once the loop until failure test is complete there are options for component tests. There are component tests that are not included in the loop until failure and only run these if there is a specific problem.
    To turn off the loop until failure testing click the keyboard escape key. View the test results in the BIOS UEFI diagnostic log to confirm the results.
      My Computer

  6. Posts : 3
    Windows 10
    Thread Starter


    Thanks for the reply, I have managed to update the specifications on here for the machine. Hopefully, you should be able to see them. Unfortunately, I am unable to run the rest of the test as my Dad needs his laptop back at his house, hoping now I have disabled the AppReadiness in Services this should be more promising results. I'll let the forum know otherwise and I'll re-post another thread - fingers crossed :)
      My Computer


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