The supplied kernel information version is invalid


  1. Posts : 8
    Windows 10 Home 64 10.0.15063 Build 15063
       #1

    The supplied kernel information version is invalid


    Today I boot into my Windows 10 x74 and a red box appears in the center of the screen with the sentence "The supplied kernel information version is invalid." Wtf? I googled that and did a recommended admin powershell command

    Code:
    PS C:\WINDOWS\system32> sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32>
    And no errors were found. I rebooted and get that same red box and invalid kernel information notification. Can anybody suggest what is going on? I have also had other issues recently booting, where is get a BSOD with stopcode errors such as a page fault, or irql not less or equal, etc.

    I recently (about a month ago) upgraded my desktop pc to a Ryzen 7 cpu with a new Gigabyte AB350N Gaming Wifi motherboard and new RAM (two 16GB, 2400Mhz); that invalidated my Windows 10 license so I had to allow Microsoft remote access to re-validate my license; that was 2-3 weeks ago and only today did I get the red box with the invalid kernel version alert which is disturbing. My system currently has Windows 10 x64 on a 240GB SSD, an ssd internal data drive, an internal sata drive, and I have Linux Mint 18 on an M.2 drive.

    UPDATE: So i did a ctrl+alt+del to bring up the Task Manager and I see the offending program causing the red box with the invalid kernel information version is an app called "Time Management Application". I clicked for details on that and see it is
    C:\ProgramFiles (x86)\GIGABYTE\Smart Time Lock
    and the app in that folder is AlarmClock.exe

    I also noticed in my list of apps to Remove, when sorted by date, that on Jan 25 Microsoft installed "Mail and Calendar" app. Also on Jan 25, "SP Driver" from Mediatek was installed my me in order to access my Umidigi S2 Pro chinese smartphone (malware in that perhaps? i do run Malwarebytes Premium).

    Could I safely remove (or safer yet, rename) AlarmClock.exe and see if that fixes the red box from hell issue?
      My Computer


  2. Posts : 1,666
    Windows 10 Pro for the Bro
       #2

    Yes, I'd give it a shot. If I were you, I'd rename that AlarmClock.exe file to AlarmClock1.exe, restart the computer, and see what happens.
    Renaming that file will not put your computer at any danger.
      My Computer


 

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