Windows 10 Restarts with no notice

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  1.    27 Jan 2018 #1

    Windows 10 Restarts with no notice

    This week my laptop with Windows 10 has restarted without any notice. It has happened at least one time each day for the last 4 days. I will be at my computer and all of a sudden it restarts and I see a black screen with the Dell logo. Is there something I can do to stop my computer from randomly shutting down?

      My ComputerSystem Spec

  2. pepanee's Avatar
    Posts : 1,138
    Windows 10 Professional
       28 Jan 2018 #2

    Right after a random restart, look at your phone's clock and keep note of the time. Once your computer starts back up, open the Event Viewer, and look at Windows Logs > System. See if you can find that exact log at that time, or close to that time, to see what could be causing the restarts. The most recent log is listed first.

    Click image for larger version. 

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      My ComputerSystem Spec

  3.    28 Jan 2018 #3

    Have you made any hardware changes? Is your RAM compatible with your PC and if more than 1 stick with each other?

    Run a RAM check.

    Try DELL diagnostics e.g.
    Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers | Dell UK

    How to Run Dell Computer Hardware Diagnostics - Information Technology - NC Conference

    Check your disk:
    Hard disk sentinel (trial) - download install and run.
    If ok, from an admin command prompt run
    chkdsk c: /scan
    If ok run

    Potentially could be a hardware problem from power supply onwards...
      My ComputersSystem Spec

  4. Gordon7's Avatar
    Posts : 182
    Win 10 rs1 - build 14393.1944
       29 Jan 2018 #4

    @ChristineL if you have updated your laptop with this month's cumulative update - your restart problem may be solved by
    installing this new update for the restart problem.

    Follow this link: KB4078130 Update to Disable Mitigation against Spectre, Variant 2
      My ComputerSystem Spec

  5.    29 Jan 2018 #5

    My computer restarted around 7:40pm this evening. Afterward I went into the Windows log on my computer, but I don't know what the items listed in the log mean. Any help is appreciated. I attached a screenshot of my Windows log.
    Attached Thumbnails Attached Thumbnails Screenshot (1).jpg  
      My ComputerSystem Spec

  6. pepanee's Avatar
    Posts : 1,138
    Windows 10 Professional
       29 Jan 2018 #6

    In your screen shot, I see the range from 7:46 down to 7:42. Scroll down a bit and take a screen shot of around 7:38 up to 7:41 or so. Let's see what it says there.
      My ComputerSystem Spec

  7.    30 Jan 2018 #7

    Note the very wide range of possible reasons here:
    Click image for larger version. 

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    You will need to work through a process of testing and elimination.
    - eliminate hardware problems.
    - does your PC crash in Safe Mode
    - does your PC crash after a clean boot

    Event id 6006 is a restart, but it won't give you the cause. You would need to try to make sense of the events preceding that.
      My ComputersSystem Spec

  8.    30 Jan 2018 #8

    pepanee said: View Post
    In your screen shot, I see the range from 7:46 down to 7:42. Scroll down a bit and take a screen shot of around 7:38 up to 7:41 or so. Let's see what it says there.
    Here are two additional screenshots from my computer yesterday. In the areas where it says "critical", "warning" and "error" what does that mean? Are those things that need to be fixed?
    Attached Thumbnails Attached Thumbnails Screenshot (2).jpg   Screenshot (3).jpg  
      My ComputerSystem Spec

  9.    30 Jan 2018 #9

    Any failing hardware component in your computer could cause your computer to unexpectedly reboot without warning.

    Boot your computer with only battery attached to see if issue cause by failing power adapter.

    Boot your computer only with power adapter attached to see if the battery causing the problem.

    Visit your laptop manufacturer website to install latest device drivers for your laptop.

    Some computer viruses, such as the blaster virus, are designed to reboot your computer without warning.

    Malwarebytes' scanner
    If this program is already installed: Skip the installation and run only the scan!
    Download and install: Please download Malwarebytes' scanner to your desktop.

    • Double-click mb3-setup-consumer-3.x.x.xxxx and follow the prompts to install the program.
    • Click Finish.
    • On the Dashboard, click the 'Check for Updates' button.
    • After the update completes, click the 'Scan Now' button.
    • A Threat Scan will begin. Please allow it to progress through the scanning process.
    • When the scan is complete, if there have been detections, click Quarantines Selected button to allow the program to clean what was detected.
    • In most cases, a restart will be required.
    • Wait for the prompt to restart the computer to appear, then click on Yes.

    How to get logs: (Export log to save as txt)

    • After the restart once you are back at your desktop, open Malwarebytes once more.
    • Click on the Reports tab > Scan Report. (if you have done more than one scan in the past, select the most recent that shows the Date and time of the scan just performed. Press View Report button.
    • Click 'Export'.
    • Click 'Text file (*.txt)'
    • In the Save File dialog box which appears, click on Desktop.
    • In the File name: box type a name for your scan log.
    • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
    • Click Ok
    • Find the log on your Desktop and Attach that saved log to your next reply.

    (Copy to clipboard for pasting into forum replies or tickets)

    Use SpeedFan program to monitors voltages, fan speeds and temperatures in your computer overheating can cause turn off or automatically reboot of your computer.

    Make sure to install all Windows updates.
      My ComputerSystem Spec

  10. pepanee's Avatar
    Posts : 1,138
    Windows 10 Professional
       30 Jan 2018 #10

    I would look at:
    7:41:56 Information Kernel-General
    7:42:11 Critical Kernel-Power < This one seems like it could have info in it
      My ComputerSystem Spec

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