white screen before lock screen appears

Page 1 of 2 12 LastLast

  1. Posts : 291
    Windows 10
       #1

    white screen before lock screen appears


    I had a major cumulative system upgrade to my windows 10 home laptop 2 days ago. Since then when the laptop wakes from sleep (lift the laptop lid) I get a brief white screen before the lockscreen appears. This did not happen before the upgrade. Can the white screen be removed? What does it mean?
    Thanks.
      My Computer


  2. Posts : 4,551
    Windows 11 Pro 64-bit
       #2

    Install latest version of the graphic card driver to see issue resolves.
      My Computer


  3. Posts : 291
    Windows 10
    Thread Starter
       #3

    Thank you. It's a Toshiba laptop with Intel HG Graphics 4000 and when I try to update the driver, it tells me I have the latest version.

    This did not happen before the latest Windows update.
      My Computer


  4. Posts : 4,551
    Windows 11 Pro 64-bit
       #4

    Please visit your laptop manufacturer website to see if they have newest graphic card driver for your laptop.
      My Computer


  5. Posts : 291
    Windows 10
    Thread Starter
       #5

    Toshiba Satellite S855-S5424 laptop. i7 cpu with 8G ram.
    Originally came with Windows 7(?), updated to Windows 10. That W10 version has apparently reached its "end date" and I was compelled to download and update to a new W10 version. That's when the blank screen happened.

    I searched for a new video driver:
    - Windows did not find a more recent driver.
    - I visited Toshiba support: does not have a driver for W10.
    - Intel had a newer driver (win64_15.33.46.4885.exe, version 10.18.10.4885) dated 12/11/2017 which I installed but blank screen problem persists. When the Intel driver installed, it changed a whole lot of registry files and I have no way to restore the previous driver except by restoring an image backup. There is a "restore point" before this 1/25/18 critical update.

    This problem did not happen before the recent W10 update. The driver in the previous version of W10 worked fine. How to get it back into the latest supported Windows 10 version?

    What to do? Thank you.
      My Computer


  6. Posts : 4,551
    Windows 11 Pro 64-bit
       #6

    Please visit Intel website link is below to download previous versions of Intel® HD Graphics 4000 driver. To download previous version of for Intel® HD Graphics 4000 driver click Show More.

    Downloads for IntelĀ® HD Graphics 4000
      My Computer


  7. Posts : 291
    Windows 10
    Thread Starter
       #7

    You are wonderful. I thought I was up the creek without a paddle.
    I'm installing the earlier driver. If it does not solve the problem, I will just keep going older till I find one that does not give the white screen.
      My Computer


  8. Posts : 4,551
    Windows 11 Pro 64-bit
       #8

    Thank you!

    Lets hope previous version of the driver will resolve the issue.
      My Computer


  9. Posts : 291
    Windows 10
    Thread Starter
       #9

    Thank you so-o-o-o much. The earlier driver seems to have solved it. I really appreciate your help and expertise.

    How do I now prevent Windows critical updates from automatically re-upgrading this video driver?
      My Computer


  10. Posts : 4,551
    Windows 11 Pro 64-bit
       #10

    You are very welcome!

    You will have to hide any Intel® HD Graphics 4000 driver updates using Microsoft program.

    How to temporarily prevent a driver update from reinstalling in Windows 10

      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:13.
Find Us




Windows 10 Forums